Product Manager Owner

Kay Cooper

Dallas, TX 901-***-**** **************@*****.***

SAFe AGILE Product Owner Product Manager Project Management

SAFe Agile Certified Product Owner and Product Manager with a strong track record in collaboration that successfully contributes to the alignment of customer expectations, operational fulfillment, and product development.

Professional Experience

AMBA October 2024 – Present

Life Health Insurance Producer

Managed SalesForce leads via Microsoft Azure AD platform to convert to leads to sales.

Provided Just-in-Time follow up with Carriers on billing, plan enrollment, and cancellation.

Achieved the individual Quick Start goal and contributed to exceeding the end of year team sales goal.

Completed Annuities standards required training and on-going training for existing and new Carrier contracts and product offerings.

Accenture client, T-Mobile October 2023 – Aug 2024

Sr Program Manager

Led program workstream management activities to realize 5 million dollars in savings by successfully decommissioning legacy messaging platforms for SMS and email channels and migrating to Adobe platforms.

•In 8 weeks, successfully monitored and controlled activities to move the workstream to reporting On-Track after inheriting an At-Risk, complex, cross-platform project. Influenced behaviors to prioritize RAID resolution, reduce dependencies, and provide more accurate status reporting on the removal of critical blockers.

•Coordinated meetings and reported weekly status on completed activities, milestones, and migrations to Adobe Journey Optimizer and Adobe Campaign V8 for marketing and Real-Time to Near Real-time service messages.

•Coordinated and led the T-Mobile /Adobe Ultimate Success Handover activities to ensure the internal T-Mobile team would be sufficiently trained and supported after the warranty period with Adobe.

•Coordinated workshops for solutioning data and architecture impacts to Adobe Journey Optimizer, Adobe Campaign V8, Adobe Experience Platform, notifications delivery, APIs, Azure Event Hub, and PEGA Gen AI targeting SMS, PUSH, email, Direct Mail.

Kelly Services March 2023 – October 2023

k12 Math Intervention Instructor

Provided in-class instruction for English, Arts, Science, general primary education, and Math Intervention for k12 audience.

•Researched diverse learning environments and delivery to improve comprehension.

•Utilized Frontline education software app to manage accepting teaching assignments and reporting time and attendance.

Insight Global, client Drop Box November 2022 – January 2023

Sr Program Manager

Developed a roadmap for customer service, online education, community forum, online Help, and virtual Chat platforms.

•Provided enhancements to the existing process to review, identify, and communicate gaps with the learning systems, product teams, and customer service.

Signature Consultants, Client Main Event HQ Plano TX April 2022 – October 2022

Sr Product Owner

Managed B2B and B2C vendor integrations with development teams to ensure work is completed as planned with quality for the e-commerce platform, mainevent.com. Utilized micro services and analyzed the UX and UI design within a SAFe Agile development environment. Utilized JIRA and Confluence for user story development and process documentation, respectively.

•Supported the COO, Sr. Director of Operations, and BI Reporting stakeholders in providing research and analysis on industry best practices for personnel dashboard and scorecard design and features.

•Collaborated with the middleware team to develop api requirements for micro services targeting the reservations system, developed new kiosk functionality, integrated web to Salesforce features, and manage disaster recovery process.

Red River Systems, client Federal Home Loan Bank of Dallas September 2021 – February 2022

Contract Sr. Product Owner/Product Manager

Elicited business and functional requirements for the member services platform.

•Developed features and user stories for Microsoft Azure Dev Ops micro services that implemented the following: Advances (Commercial Loans Fixed- and floating-rate structures), Letters of Credit, Advance Auctions, and Secured Overnight Financing Rate.

•Supported several concurrent and competing priorities for major upgrades and enhancements in a rapid development timeframe targeting data security features such as B2C and Multi-Factor Authentication, IT upgrades, and member Advance (loan) data migration.

GameStop, Grapevine, TX January 2019 – September 2021

Lead Product Owner Product Manager

Collaborated with stakeholders to develop process mapping and user journeys; Developed detailed requirements, user stories, and test cases for digital commerce, product management, omnichannel, order management, pricing, and promotion impacts to the POS system.

•Received recognition from the CIO for influencing a positive company culture.

•Facilitated the PI Planning team break outs by anticipating risks, issues, and opportunities, and escalating them accordingly to come to a consensus on features within the team and with external stakeholders. Managed ambiguous information effectively coming out of PI Planning by incorporating in the backlog and following up with requirements elicitation from impacted stakeholders.

•Successfully led Store Systems retail integrations with eCommerce and loyalty features using AWS micro services and Salesforce Marketing Cloud. Collaborated with Product Managers, Business, and technical stakeholders to define and break down Epics into features and user stories.

FedEx Services, Memphis, TN September 2010 – January 2019

Lead Business Analyst, Product Owner Product Manager

Analyzed technical system capabilities, business requirements, issues, and dependencies across multiple business systems as a subject matter expert (SME). Utilized JIRA, Sharepoint, Visio, and Confluence tools to analyze and document user stories and manage backlog priorities.

•Received leadership award in ensuring the delivery of new cross border customs digital documentation enhancements to reduce bottlenecks and increase processing speed and accuracy.

•Led a complex and highly visible ETL project to migrate FedEx Enterprise Customer account data with record velocity utilizing the SAFe Agile framework.

•Supported the Walgreen’s Point of Sale retail transformation program and collaborated with eCom, business, and technical resources to enable FedEx Hold at Locations for approximately 2,500 FedEx staffed locations and 11,000 FedEx retail alliance locations.

Education

Master of Science in Engineering Science and Mechanics, The University of Tennessee Space Institute

Bachelor of Science in Management Information Systems, The University of Tennessee at Chattanooga

Six Sigma Green Belt, Villanova University

SAFe AGILE Certified Product Owner, SCRUM Master, Leading SAFe for Teams

State of Texas Licensed Life and Health Insurance Producer, Annuities

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