Customer Service Guest Services
Resume:
BLAZE LAWHEAD
Seattle, WA *****
************@*****.***
SUMMARY
Results-driven leader with over five years of experience in quality management, customer service, and team development. Adept at overseeing operations, managing cross-functional teams, and providing exceptional training and customer service in fast-paced environments. Proven track record of improving operational efficiency and enhancing team performance. Personal experience with ASD has fueled a passion for fostering inclusive, supportive environments where all individuals can thrive. EXPERIENCE
Business Development Center Representative,2025 – Present Pierre Chevrolet – Seattle, WA
● Managed high volumes of customer inquiries via phone, email, and online platforms, providing tailored information on vehicle offerings and dealership services.
● Leveraged CRM systems and digital tools to schedule appointments, qualify leads, and guide prospects through the sales funnel, directly contributing to monthly revenue goals.
● Collaborated cross-functionally with sales consultants and management to relay key customer insights, streamline communication, and ensure a cohesive client experience.
● Developed and maintained detailed records of customer interactions, using data-driven insights to inform sales strategy and enhance customer retention.
● Played a critical role in driving customer satisfaction and dealership growth by providing timely, accurate responses and proactive service with a solutions-oriented approach.
Mock Jury Participant / Focus Group Member (Temporary Contract), 07/24 Stacie Bain, Seattle Bicycle Accident Lawyer - Seattle, WA
● Participated in a legal focus group, providing feedback on case presentations and trial strategies.
● Evaluated legal arguments and assessed case strengths from a juror’s perspective.
● Provided detailed insights into jury decision-making, helping refine courtroom strategies.
● Collaborated with a diverse group of participants to analyze evidence and discuss legal arguments.
Office Manager (Temporary Contract), 04/2024 - 06/2024 Auto-Chlor System - Seattle, WA
● Managed daily office operations, including assisting in scheduling, correspondence, and document organization.
● Provided administrative support to leadership, ensuring smooth workflow and efficient communication.
● Oversaw office inventory and procurement, maintaining essential supplies for business operations.
● Assisted with customer inquiries and coordinated service requests, improving response efficiency.
● Maintained financial records, processed invoices, and handled basic bookkeeping duties.
Quality Technician, 03/2022 - 08/2023
Danfoss - Mtn. Home, AR
● Led cross-functional teams in a high-volume production environment to meet and exceed operational standards while delivering exceptional customer service to internal and external stakeholders.
● Trained and mentored new hires, ensuring they were equipped with the necessary skills to meet operational expectations and customer satisfaction standards.
● Conducted process improvement initiatives, reducing downtime by 30% and enhancing production efficiency by 15%.
● Managed vendor relationships and collaborated with external partners to ensure timely delivery of materials and services.
ADDITIONAL
QUALIFICATIONS
● Personal experience with ASD, driving a
passion for inclusive workplace
environments and empowering individu
of all abilities.
● Proven ability to manage fast-paced
operations, ensuring customer satisfacti
and adapting to dynamic business need
Assistant Quality Manager / Quality Coordinator, 01/2021 - 01/2022 Arkplas Products, Inc. - Flippin, AR
● Supervised a team of inspectors and coordinated cross-departmental efforts to meet quality management standards and service level agreements (SLAs).
● Played a key role in onboarding and training new team members, adapting training techniques to suit individual learning styles.
● Managed operational schedules, ensuring optimal resource allocation to meet evolving business needs.
● Collaborated with external vendors and internal teams to enhance service efficiency, leading to a 10% reduction in supply chain issues. Purchasing Manager, 03/2020 - 01/2021
Arkplas Products, Inc. - Flippin, AR
● Managed vendor contracts, ensuring accountability for deliverables and adherence to budgetary constraints.
● Coordinated with operations teams to ensure proper resource allocation, including handling emergency supply needs.
Reception / Admin Assistant, 09/2017 - 06/2019
Fayetteville AutoPark - Fayetteville, AR
● Provided front desk support, managing customer inquiries and escalations while maintaining a high standard of professionalism in a fast-paced environment.
● Assisted in organizing office operations, including training new team members on front desk procedures and company policies.
IT Assistant, 09/2016 - 04/2017
Arkplas Products, Inc. - Flippin, AR
● Supported the integration and implementation of an ERP system, significantly improving operational efficiency by automating key business processes.
● Provided technical support and troubleshooting for staff and employees, reducing downtime by roughly 30% through timely resolution of technical issues.
● Managed IT-related onboarding and training for new employees, ensuring seamless integration into company systems.
Kitchen Manager, 08/2011 - 06/2013
Dusit Thai Cuisine
● Supervised kitchen staff and ensured efficient daily operations, with a strong focus on maintaining high standards of food quality and customer satisfaction.
● Developed and implemented employee training programs, which led to significant improvement in service efficiency and staff retention.
● Managed inventory, coordinated with vendors, and ensured compliance with health and safety regulations.
Core Competencies
● Team Leadership & Development
● 5-Star Customer Service
● Operations Management
● Training & Onboarding
● Resource Allocation & Scheduling
● Vendor & Stakeholder
Collaboration
● Process Improvement & Efficiency
● Problem Solving & Conflict
Resolution
● High-Level Attention to Detail
● Adapting to Fast-Paced
Environments
TECHNICAL SKILLS
●MS Office Suite (Word, Excel,
PowerPoint, Teams)
●ERP Systems
●Vendor & Inventory Management
Systems
●IT Support & Troubleshooting
●Data Analysis Tools (Fishbone
Diagrams, 5 Whys, etc.)
EDUCATION
● Bachelor of Arts, Political Science
The University of Arkansas
Fayetteville, AR
● Bachelor of Arts, Asian Studies
The University of Arkansas
Fayetteville, AR
CERTIFICATIONS
● Certified Scrum Master
Six Sigma Global Institute - 05/2023
● Google Project Management: Specialization
Coursera - 08/2023
● IBM: The AI Ladder: A Framework for
Deploying AI in your Enterprise
Coursera - 03/2024
TOOLS / APPLICATIONS
● Jira
● Asana
● Slack
● Microsoft Office (Word, Excel, Teams)
● Lucid Chart
● Google Suite
● SAP
● Concord
● Delmiaworks Manufacturing ERP
(formerly IQMS)
References
Josh Kawai
Chief Technology Officer
Arkplas, Inc.
(CDT: 9AM-3PM)
Richard Horton
Business Development Manager
Arkplas, Inc.
(CDT: 9AM-3PM)
Yvonne Liske
Supplier Quality Engineer
Danfoss
(CDT: 9AM-3PM)
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