Business Analyst Technical Support
Resume:
minerva
muniz
professional summary
Dynamic and results-driven professional with a proven track record at Kaseya, enhancing operational efficiency and customer satisfaction. Expert in data analysis and problem resolution, adept at leading teams to exceed goals. Skilled in MS Office and bilingual communication, successfully increased profits by 80% through strategic improvements and meticulous attention to detail.
experience
Kaseya Brickell, FL
September 2024 - Current
Associate Business Analyst
Reviewed existing policies, procedures, and business rules for optimization opportunities.
Presented findings and recommendations to senior leadership for approval.
Collaborated with cross-functional teams to ensure project success.
Assisted in design, development, and implementation of new systems or processes.
Ensured data quality by conducting rigorous testing and validation procedures.
Provided technical support for software maintenance and use.
Kaseya Brickell, FL, US
July 2023 - September 2024
Senior Billing Specialist
Devised a strategy for achieving operational goals and objectives
Met business objectives by developing process improvements based on customer feedback
Investigated and resolved customer complaints about billing discrepancies, credits, and returns
Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions
Analyzed billing data to identify trends and areas for improvement.
Collaborated with sales team to ensure proper invoicing of products and services.
Revenue Cycle Management Professionals, Inc. Miami, FL, US
June 2022 - June 2023
Billing and Collections Specialist
Identified, researched, and resolved billing variances to maintain system accuracy and currency
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving the targeted recovery rate
Handled a high volume of inbound calls related to delinquent account reconciliation
Reconciliation of providers coding and documentation to adhere to insurance payer guidelines
Applied more than 50 payments each week to reach personal goals of $5,000-$10,000 in collections
EClinical Works systems expert
Baptist Health Miami Cancer Institute Miami, FL, US
October 2018 - June 2022
Billing Coordinator II
Collaborated with accounting and the contracts department to develop effective invoicing procedures to improve the efficiency of billing operations
Was in charge of billing and coding for hospital, emergency room, inpatient, and outpatient services
All medical claims were accurately coded and submitted to insurance payers for payment
Completed all necessary claim paperwork, documentation, and system entry with precision
Was in charge of account reconciliations and resolving discrepancies
Investigated CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
Cerner Soarian software expert
Femwell Group Health Miami, FL, US
August 2015 - October 2018
Patient Collections
Performed targeted collections on accounts that were past due for more than 30 days
Contacted patients who were behind on payments to set up payment plans and discuss restructuring options
Handled a high volume of inbound calls related to delinquent account reconciliation
Consistently maintained monthly goals of collections of $20,000
CareersUSA Miami, FL, US
January 2015 - August 2015
Account Executive
Maintaining above-average, open, and active business relationships with current clients
Found new business opportunities by cold calling, networking, marketing, and contacting potential database leads
Candidate resumes were forwarded to customer account managers for review and submission
Used effective screening processes to assess candidates' strengths and weaknesses
Contacted qualified candidates who were found through candidate pipelines, referrals, or job fairs
Neiman Marcus Coral Gables, FL, US
February 2010 - October 2014
Loss Prevention Investigator
Followed strict security and safety procedures to protect the company from financial losses resulting from theft or careless mismanagement
Conducted interviews with employees and suspects, as well as drafting reports to aid law enforcement
Prevented crimes through careful observation and investigation of suspicious and unusual behavior
Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas
Took security walks around the store to keep an eye on employee and customer activity
Improved the shrink management program and provided training to the Loss Prevention Officers
Investigated suspicious activity and analyzed POS data to ensure employee compliance with procedures
Used Microsoft Excel to develop inventory tracking spreadsheets
Increased profits by 80% without reducing customer satisfaction rates
Documentation: Wrote and edited documents to keep staff informed on policies and procedures
Recouped $20,000 monthly from delinquent accounts
education
High School
August 1998
G Holmes Braddock Senior High, Miami, FL
language
English - Native
Spanish - Fluent
Miami, Florida 33176, US
W: ********@*****.***
skills
Codes reviewing
Data extraction
Aging reports analysis
Customer service
Problem resolution
MS Office
Accurate payment posting
Team management
Data analysis
Clinical and medical analysis
Excellent communication skills
Superior attention to detail
Auditing proficiency
NetSuite
SalesForce
ZenDesk
Datto
Bilingual
Accounts payable/receivable
Quick learner
Data entry
System development
Data interpretation
Multitasking Abilities
Analytical thinking
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