Social Media Data Entry

Soledad Raymond

**** ******** ***

Mesquite, TX *5150

Mobile Phone: 972-***-****

E-mail: ***********@*****.***

OBJECTIVE

I am a young woman who aspires finding a company that I can grow with. I depend on my strong abilities of working well with people, handling financials, data entry, and my ability to handle problems in a professional matter to make me a key asset to my company, employer, and co-workers. WORK EXPERIENCE

Maid Services - Current

Since fixed repair closed and dissolved I have been self-employed with my own maid cleaning service. This has done very well for me and my family. I have been able to maintain loyal customers. I proudly have achieved maximum capacity with loyal customers I can service. Unfortunately, I never planned or aspired to begin my own maid service. I crave very much working with teams, assisting clients, and providing excellent service to clients as well as employers. Manager and Supervised The Customer Reimbursement Department & Social Media September 14, 2016- March 10, 2021

Fixd Repair Dallas, TX

Home Warranty Company

I began Fixd Repair with very little knowledge

I'm home warranty. After my first 6 months at the company I quickly realized that it was very similar to my previous experience with United healthcare with claims the difference is that instead of having hundreds of different policies there was only one warranty type of coverage for the homes. This helped me understand my job function easily and I was quickly promoted to handle customer service as well as social media.

As a social media representative I was solely responsible for responding to all social media Commons and complaints if there was a complaint that would be considered an escalation and I was in charge of escalations as well I had to work with different department leaders to create solutions for clients that were unpleased with services and at the end it was my responsibility that everybody came to a mutual agreement and the client was taken care of.

After this I was promoted and given my own department which was called the customer reimbursement department. This department was created for situations when we do not have a repair person in the area to help our clients we had to come up with a different plan ( keep in mind this is a brand new company ).

I assisted and developing a format for which we calculated the amount that we would allow for any jobs that were approved the homeowners were sent a check so they could hire their own third party. The process of the customer reimbursement that I created along with the review of my superiors work so well that it was adopted by the company until the company closes doors. I would have just say I mainly worked escalations after a while at the beginning on the customer service floor my coworkers were able to see that I was able to work with irate customers with ease and I ended with three employees under me at the customer reimbursement department whom I trained and at the end I only handled customer reimbursement escalations and assisted other managers with escalations as well.

My time was fixed ended after the company was sold out and after the company was sold it was dissolved.

Provider Claims Resolution Specialist

March 5, 2012- July 27, 2016

United Health Care Richardson, TX

Healthcare Industry

I was formally a work at home agent for UHC and my responsibilities as a claims specialist is correct all adjustment errors. As a specialist I had no limitations on type of adjustment I could handle from corrected claim, overpayments, underpayments, eligibility and handling Medicare claims. To complete my job function I used systems VCC, UNET, IBAAG, Consumer Data Base, and CDX. I had a daily quote of 44 claims per day and small duties included entering my daily production, and time sheet. Throughout this job I also obtained a lot of experience in speaking with providers with difficult issues and either problem solving or giving them the best info needed to prevent the issue from happening in the future. I prided myself in being able to take on difficult task and resolving issues in a calm manner why helping simplify for my customer or consumer. I gained a lot of experience from this job and one of the biggest is always be a problem solver not a problem maker. Assistant Manager

July 11, 2011- March 4, 2012

Dr. Brian Hembree and Associates Mesquite, TX

Optometrist Office

I had many responsibilities as a trusted assistant. Daily duties involved scheduling appointments and confirming appointments, charging patients, getting authorizations from various insurance companies

, submitting claims, corrective claims, and pre-screening patients. Monthly responsibilities making schedule for employees, and preparing summary report for all transactions during the present month.I gained a lot of important skills from this job it gave me more an understanding of how to run the back end of an office and how to better train individuals and work more with teams. Bilingual Customer Service Representative

March 5, 2009-May 27, 2010

Arbitron Inc. Dallas, TX

Ratings Research

I worked in a call center taking inbound and making outbound calls totaling to a minimum of a 100 calls daily, well exceeding the required quota of 50 calls a day. I was able to maintain a customer participatiinnrayeof 95% or above This company was very helpful in molding my customer service skills this company taught me that people were receptive to what I had to say without face to face contact. I was constantly awarded for having the highest numbers of completed calls. Later on I given the responsibility of motivating people to continue research projects. I received a promotion making me in charge of trouble shooting participants equipment and helped in training of new employees. Marketing Director

January 2008 – March 2009

Register Tapes Unlimited Inc. Plano, TX

Marketing

As a Marketing Director I really flourished in the life of Sales. I stepped into the World of Sales at 18 years young and immediately fell in love with the competitive nature of my new position. My responsibilities were cold calling sales (the company did not provide hot or warm leads), prospecting for potential customers, made appointments with business owners, did presentations. The first assignment i was given was make 5 appointments my first week, i made 10 my first Day. 8 of the 10 closed. I gained a great deal of confidence as a Sales Marketing Director. However in a year of living on my own with a newborn and a commision only sales job i felt the need to find a job with benefits and steady pay and that's when i decided to pause the life of sales for a stable income. EDUCATION

North Mesquite High School Mesquite, TX

A-B student graduated early with a scholarship

School Interest: Dance, Theatre, and Photojournalism LO BASIC COMPUTER SKILLS

● MICROSOFT WORD

● MICROSOFT EXCEL

● MICROSOFT POWERPOINT

● E-Z FRAME SYSTEM

● CATI SYSTEM

● UNET

LANGUAGES

● English Fluent Oral and Written

● Spanish Fluent Oral and Written

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