Clerical Assistant Client Support
Resume:
Ann Petraccione
Ballston Lake, NY 12019
Email **********@*****.***
SUMMARY
Currently Clerical Assistant in the Fourth District, assigned to Schenectady County Family Court Effective August 15, 2024
Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Dependable Clerical Assistant with track record of success in field, attention to detail and proactive mindset. Seeking opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
SKILLS
• Accurate Recordkeeping
• Resource Utilization
•Ongoing Client Support
•Family Service Plans
Community Resource Expertise
•Prepare daily calendars for the Support Magistrates
Prepare Weekly Calendars
•Scheduling Appearances
•Entering incoming Petitions, scheduling the appearances. Scanning of all documents and creating the Files and Dockets.
•Work the Front Window, assisting the public needs. Respond to in person, telephone or written questions. Take messages and or direct the persons inquiry to the appropriate court unit.
•Create and edit documents using word processing features.
EXPERIENCE
Service Coordinator
National Church Residences, October 2021 -July 2023 Ballston Spa, NY
•Served as a liaison to community agencies, networked with community service providers, and seek out new services available to eligible residents.
•Identified methods to improve resident experiences, meeting or exceeding expectations. Monitored the ongoing provision of services from community agencies and appropriately documented the residents in the designated Care Guide documentation management system. Examples include services to families, children, elderly individuals, persons with disabilities and emergency assistance. Organized educational events that included subjects relating to health care, agency support ( HEAP/ SNAP) Promote participation and links eligible residents to attend the events. Identified partners to provide health services and screenings to residents at their home or accessible community settings. Assisted residents in the building informal support networks with other participants, peers, family, and friends. Engage with volunteers within the community and/or property. I am on the Ballston Spa Garden Club. I regularly engaged with all residents to identify the program to identify areas of need and make referrals to community agencies when needed. Conducted telephonic and/or in person participant assessments and screenings according to program social and health requirements and in accordance with established time frames. Assisted residents in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations.
•Confirmed completed or closed work order by reviewing notes and following up on pending items.
Community Habilitation Specialist, Wildwood For Life, Latham, NY
•Handled research and administrative tasks to support community outreach and program initiatives. Helped vulnerable individuals navigate complex healthcare system. Develop and implement training classes to educate team members and community residents. Work directly with patients and help complete applications for services and job seeking. Obtained demographics, insurance and financial information from community groups with wellness and disease management information.
•Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of clients and reported significant health changes.
•Applied concise time-management to meet deadlines.
Returned calls, emails and faxes according to departmental policy. Assisted clients with maintaining good personal hygiene.
Patient Care Aide, Broadway Home Care, August 201 7-0ctober 2021 Saratoga Springs, NY
•Helped patients' feel independent and dignified by assisting with activities of daily living (ADCs). Assisted elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility.
•Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
•Planned and prepared meals meeting patients' nutritional requirements.
Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
•Responded to patient emergencies and physically stressful\ situations to restore calm or administer treatments.
•Monitored, measured and documented patients' vital signs in EMR system.
Supported treatment goals by helping clients with prescribed medication. Exercises.
•Assisted nursing staff with diverse care needs of patients.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Responded to bell or light signal calls to assist patients with needs.
Documented patient intake and dietary requirements and aided with feeding and monitoring. Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
•Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
•Supported healthy patient skin with bedside baths, wound care and integrity checks.
•Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
•Delivered outstanding patient care based on physical, psychological, educational and related criteria.
•Kept instruments and equipment clean and sanitized.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
•Recorded patient conditions and vital signs before and after medical operations.
•Restocked unit frequently with necessary medical supplies.
•Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
•Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
•Examined and treated outpatient lacerations, contusions and physical symptoms and referred patients to other medical Professionals.
EDUCATION AND TRAINING
Associates Degree /Arts
Health Care & Human Sociology, Psychology, University of Phoenix, Tempe AZ October 2021
LANGUAGES English:
Professional
Contact this candidate