Customer Service Store Manager

Jermaine Bonner

Kissimmee, FL *****

*********@*****.***

+1-407-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

Buffalo Wild Wings-Orlando, FL

March 2016 to Present

· Keep records required by government agencies regarding sanitation or food subsidies.

· Investigate and resolve complaints regarding food quality, service, or accommodations.

· Maintain food and equipment inventories, and keep inventory records.

· Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

· Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

· Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

· Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

· Count money and make bank deposits.

· Establish standards for personnel performance and customer service.

· Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

· Greet guests, escort them to their seats, and present them with menus and wine lists.

· Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

· Schedule staff hours and assign duties

• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment

• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making

• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events

• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility

• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members

Installer

Eos lighting group-Orlando, FL

October 2024 to January 2025

• Collaborated with clients to assess their needs and provide customized solutions for low voltage installations

• Managed inventory of equipment and materials, ensuring availability for timely project completion

• Tested and troubleshooted low voltage systems to ensure proper functionality and adherence to industry standards

• Interpreted blueprints, schematics, and technical drawings to accurately install low voltage systems

• Collaborated with team members on large-scale projects requiring coordination of multiple technicians

• Adhered to safety protocols during all installations, minimizing risks associated with electrical work Education

Heating Ventilation and Air Conditioning Program

Florida Career College Orlando - Orlando, FL

August 2021

High school diploma

Excel High School - Tennessee Ridge, TN

November 2020 to March 2021

Skills

• Plumbing

• Low voltage

• Commercial refrigeration and chiller application

• Specialized commercial equipment

• Supervising Experience

• Hand tools

• Regulation and building automation

• Mechanical Knowledge

• Computer Networking

• Basic Electricity motors and HVAC control

• Landscape maintenance

• Construction management

• Service technician experience

• Schematics

• Handyman experience

• Duct design and blue print reading

• Help Desk

• Heating systems and boilers

• Roofing

• Inventory management

• A/C troubleshooting and green awareness

• Telecommunication

• Welding

• Basic refrigeration theory and application

• Loss prevention

• HVAC/R

• Flatbed

• Electrical experience

• Equipment repair

• Assembly

• Conflict management

• Facilities Maintenance

• Desktop Support

• Troubleshooting

• Fabrication

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