Strategic Account Client Relationship
Resume:
CONTACT
PHONE:
EMAIL:
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KEY AREAS OF EXPERTISE
• High Profile Client
Portfolio Relationship
Management
• Luxury Travel Expert
• Project/Vendor
Management
• High-Value Client
Retention & Advisor
• Team Building &
Mentoring
• Escalation Resolution
• Strategic Account
Growth & Execution
• Analytical & Metric
Reporting
CORE SKILLS
• Native Sabre GDS
• Software CRM
§ RightNow
§ Qualtrics
§ Encore
§ Opus
§ Nice
§ Salesforce
PROFESSIONAL SUMMARY
Highly motivated and goal-oriented professional with extensive experience in client relationship management, high-end travel services, and luxury lifestyle consulting. Known for building strong client rapport, managing high-value portfolios, and delivering top-tier service. Exceptional at handling escalations, leading teams, and identifying growth opportunities. Adept at working independently and collaboratively in dynamic environments, with strong communication, organizational, and analytical skills.
CAREER HIGHLIGHTS
• Awarded a “G1 Exceptional” rating for outstanding performance in 2023, surpassing key business objectives.
• Recognized in 2024 as part of the top 10th percentile for driving high revenue across the Centurion Platform.
• Achieved 2nd place in Q4 2024 for generating $35.0M in billed business.
PROFESSIONAL EXPERIENCE
American Express Business Centurion Membership Executive June 2021 – DEC 2024
• Managed two high-revenue portfolios (8A/B) with 250 elite clients each.
• Delivered expert support in travel, card servicing, and luxury lifestyle.
• Proactively used Centurion S&D offers to increase client engagement and spend.
• Analyzed client data to personalize service and foster loyalty.
• Developed templates (e.g., Essentialist, US Open guides) to streamline operations.
• Shared performance metrics (detractors, promoters, revenue insights) with team.
• Initiated and led team huddles to address key topics and boost collaboration.
American Express Centurion Membership Manager Dec 2020 – June 2021
• Supported clients in Pods 7A/B and 35A with comprehensive travel, concierge & card services.
• Built deep relationships through personalized attention and proactive service.
• Reviewed internal CRM systems (Opus, RNT, Queues) to ensure seamless follow-up.
• Promoted and optimized usage of Amex benefits while ensuring compliance.
American Express Consumer Relationship Manager April 2018 – Dec 2020
• Identified growth opportunities and tailored client experiences.
• Managed client profiles and provided personalized RM gifts bi- annually.
• Recommended events, lifestyle perks, and strategic spend initiatives such as BIO Events, RM Assets & RM Wow Offers.
• Bi-lingual English &
Spanish
• Created flawless luxury itineraries to elevate client satisfaction.
• Maintained engagement logs and nurtured strong long-term client relationships.
• Remained up to date with trends in high-end luxury lifestyle to enhance client engagement and service personalization
• Analyzed top merchants and monthly client spending patterns to identify opportunities for increased spending and benefit optimization
American Express Open Centurion Associate Relationship Manager Sept 2017 – April 2018
• Supported two Relationship Managers with portfolio strategy and execution.
• Designed bespoke experiences based on individual client lifestyles.
• Drove sales growth and retention through proactive client insights.
• Delivered timely and effective solutions with top-tier research and service skills.
American Express Executive Travel Agent – Centurion & Platinum Cardholders July 2015- Sep 2017
• Handled complex global travel arrangements for high-value clients.
• Maximized revenue through premium bookings: flights, hotels, luxury transportation.
• Delivered expert insights on exclusive Centurion & Platinum travel benefits.
EDUCATION
Broward College, Fort Lauderdale, FL
Associate of Arts, Business Management 2010 – 2013
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