Social Media Customer Service
Resume:
Jessica Kelly
Winter Haven, FL 33881
***************@*****.***
LinkedIn Profile
PROFILE
Well-rounded professional with many successful career experiences in administration, education, career counseling, sales, recruiting, customer service support, troubleshooting and telecommunications.
EXPERIENCE
Heart of the Father Ministry-Winter Haven August 2018 – Present Worship and Media Pastor Winter Haven, FL
Founded in August 2018 under the leadership of Derek and Jessica Kelly, Heart of the Father Ministry-Winter Haven is an evangelical, non-denominational Christian church that seeks to know Jesus Christ and to make Him known.
• Manage the music for weekly church gatherings
• Recruit, select and train new media and worship team members
• Coordinate and create the schedule for both our media and worship teams
• Lead weekly music rehearsals
• Oversee the care and acquisition of new equipment
• Provide pastoral care for female church members as well as the worship and media team members
• Assist in various administrative tasks, including record-keeping, bill pay, and weekly deposits
Maranatha School of Ministry September 2018 – September 2019 Director of Admissions Lakeland, FL
Founded in September 2018, this school was under the direction of founding elders at Heart of the Father Ministry in Lakeland and sought to prepare students to become ministers of the Gospel of Jesus Christ
• Prepared incoming students to begin the Spring 2019 and Fall 2019 terms
• Assisted the leadership team in pastoral care and class attendance for our students
• Acted as the administrative liaison for the May 2019 class trip to Israel
• Created the MSM student handbook
• Created the social media presence for MSM and captured daily social media content during classes
• Recruited new students for the fall semester 2019, which included organizing and overseeing multiple open house events and individual campus tours
• Lead worship for the Friday morning chapel services Keiser University March 2017 – December 2018
High School Admissions Counselor Lakeland, FL
Founded in 1977, Keiser University is a private, not-for-profit, regionally accredited university with 18 campuses throughout Florida offering over 100 different career-focused degree programs ranging from Associates to Doctoral programs.
● Manage the student inquiry database, providing timely outreach
● Reply to students’ inquiries and determine if it is right to set up an interview with this student.
● Interview students and families so that they can make a collective educational decision that is right for them.
● Provide career counseling during interviews and educate potential students concerning their career interests.
● Assist during Open House and Field Trip events that the university hosts for the community, high schools, and potential students.
● Represent Keiser University through guided tours of the campus.
● Provide information on a multitude of degree programs offered at the Lakeland Campus.
● Walk students and their families through the application process, which includes an entrance evaluation, online application, financial aid, and orientation.
● Maintain accurate files and copies of students’ paperwork including but not limited to proof of graduation, scholarship packets, signed background check forms, transcripts, and entrance evaluation scores
● Outline each students’ file via Microsoft Excel and provide weekly updates on students’ progress to the Director of Admissions.
● Act as a liaison for new students as they need to interface with various university departments including but not limited to financial aid, academics, student services and the campus bookstore.
Ropella Group, Inc. May 2014 – January 2017
Executive Search Consultant Milton, FL
Privately-held, family-owned recruitment firm for the chemical and allied industries. Ropella's highly unique proprietary SMART Search System, combined with their sophisticated network, research partners, and database systems, has given them an exceptional and proven success rate in finding the most cohesive match between employers and employees.
● Responsible for managing multiple searches with key clients in the chemical and allied industries
● Partnered closely with each client to determine their exact hiring needs
● Initiated outbound calls to pitch my client’s opportunity to relevant professionals in the target industries
● Screened candidates based on overall cohesion with the company
● Represented applicable candidates to clients
● Provided coaching and interview preparation for professionals moving to each stage of the interview process
Asurion, Inc. August 2012 – May 2014
Customer Care Representative Crestview, FL
Global company providing extended warranty and support for a wide variety of technology partners. Exclusive partner for DIRECTV customers, providing 24/7 technical assistance in a fast-paced call center environment.
● Specialist in technical support for satellite television equipment and installation.
● Earned A+ certification on-the-job training to assist customers with home theater systems, computers, and tablets.
● Responsible for providing additional information on DIRECTV’s promotional offers, equipment upgrades and new subscriptions
● Managed several software programs, web-based tools, and account information to aid in the customer’s experience while on the phone AppleTree Answers May 2010 – August 2012
Telephone Operator Lakeland, FL
Formerly known as MedCom Telecommunications prior to AppleTree’s acquisition in 2012; this was a locally based answering service company with a national and diversified clientele base ranging from medical offices to real estate businesses. MedCom successfully provide 24/7 support.
● Managed the flow of incoming messages from our clients’ customers, including reaching out to on-call staff for emergency needs.
● Utilized multiple software systems to assist our clients in dispatching messages and calls from customers
● Inspected and edited hundreds of messages during each shift to ensure accuracy and professionalism prior to being dispatched to our clients’ offices during normal operating hours
EDUCATION
Southeastern University – Lakeland, FL
B. S. Music Education
December 2011
Mississippi Gulf Coast Community College – Gautier, MS General Studies
August 2005 – May 2006
References provided upon request
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