Customer Service

AL

ASHLEY LONG

***********@*****.*** 410-***-**** Greensboro, Maryland 21639

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. I am a 39 year old wife and mother of 3 and a grandmother of 1. I like to think that I gained a lot of my skills during a time I was lucky enough to be a stay at home mother for a bit. I had to juggle everybody's schedule, lived on one income and had to adhere to a strict budget I made, grocery shopping meanwhile at the same time planning 2 weeks worth of meals, and calming tense situations in the house and out. I have about 17 years of experience using all of these skills I mentioned in this resume. I feel I would be a great asset and employee. Computer Literate

Customer Service

Customer Engagement

Social Media Knowledge

Expense Documentation

Resourceful

Spreadsheet Creation

Contract Monitoring

Delivery Scheduling

Documentation know how

Office Management

Event Preparation

Complex Problem-Solving

Information Protection

Office Supply Management

Reception Oversight

Social Media And Promotions

Digital File Management

File Management

Conflict Management

Ethics-Focused

Supply Inventory

Mail Sorting And Distribution

Valid Driver's License

Positive Attitude

Inbound Phone Call Handling

Appointment Scheduling

Meticulous Attention To Detail

Multitasking

Team Collaboration

Inbound Calls

Clear Oral/Written Communication

Typing

File Organization

Database Entry

Scanning And Copying

Not afraid to ask questions

Calendar Management

U-Haul International Easton, MD

Reservation Agent

05/2023 - Current

Answered inbound calls and responded to customer inquiries regarding reservations.

Processed customer payments for reservations over the phone. Help keep track of all the U-haul locations throughout Delaware, eastern shore of Maryland, and a small part of Virginia and what equipment is coming and going.

Summary

Skills

Experience

I am there to answer phones, also to help customers navigate through the rental process by assisting with dispatching or just figuring out what size truck they might need.

I work with different computer programs that helps organize and track every piece of equipment. The programs help for us to deal with any problems in a timely manor.

Odd Jobs-R-Us Severn, Maryland

Office Manager

06/2007 - 05/2015

Maintained filing system for records, correspondence and other documents.

Ordered supplies and equipment to maintain adequate inventory levels.

Created spreadsheets in Excel to track data such as vacation requests, sick days .

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Processed payroll accurately ensuring all employees were paid on time.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Handled scheduling and managed timely and effective allocation of resources and calendars.

Used judgment and initiative in handling confidential matters and requests.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Automated office operations for managing client

correspondence, payment schedules and data

communications.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts. Interpreted and communicated work procedures and company policies to staff.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Maryland Fire Rescue Institute Centreville, MD

Education and Training

Certificate in Emergency Medical Technician

06/2018

Anne Arundel Community College Arnold, MD

Some College (No Degree) in Psychology

I love reading

And most of all I love spending as much time as I can with the people I love Activities and Honors

Contact this candidate