Quality Assurance Project Management

JENNIFER L. HAWKE

423-***-**** *********@*****.*** linkedin.com/in/jenniferhawke Ringgold, GA PROJECT MANAGEMENT SPECIALIST

Project Scheduling Team Coordination Process Improvement Stakeholder Engagement Analytical Problem Solving Leadership Communication

SUMMARY Leading Projects to Success with Strategic Planning, Effective Communication, and Process Optimization with more than 15 years of expertise in managing projects of marketing, communication and quality assurance deliverables. PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Tennessee, Project Manager /Contractor 2022 – Sept. 2024

• Managed 200+ simultaneous projects consistently, collaborating with multiple cross-functional teams & business partners, including setup, developing schedules & timelines, coordinated allocation of tasks, set kickoff meetings, ensuring deadlines were met, for marketing and communication materials, including campaigns, print, and digital

• Coordinated projects for key business partner, Medicare Advantage (MA) and Dual Eligible Special Needs Plans (DSNP), ensuring regulatory standards to deliver quality communication and marketing materials

• Collorborated with cross-functional teams to develop and execute project schedules, ensuring tasks were prioritized, delegated, distributed information of project to relevant parties, and completed on time, aligning with business objectives and strict deadlines

• Monitored and tracked project scope, data, status, timeline progress, and deliverables through detailed reports and tracking systems, process improvement, ensuring that projects met deadlines and quality expectations

• Supported creative and technical teams by gathering key project components such as copy, design assets, and data insights, ensuring successful project completion

• Created and maintained comprehensive project documentation, including reports on timelines, trackers, and kickoff materials, ensuring consistent project management practices

• Allocated tasks effectively to ensure optimal resource utilization, along with adapting schedules and reallocation of tasks, achieving project goals, avoiding any potential disruptions, resulting in 99.6% on-time project completion

• Served as the point of contact for planning, creative, production teams, and clients, ensuring seamless communication and adherence to project project synergy and adherence to timelines

• Facilitated and implemented changes to project scope and schedule, avoiding disruptions, using detailed documentation and stakeholder reviews

• Reported project performance to stakeholders and clients through comprehensive updates and performance reports, ensuring transparency and alignment with client expectations Beyond Blessed Boxes and Designs, Small Business Owner and Operator 2018 - 2022

• Led the development and optimization of an e-commerce website, driving a 38.6% increase in quarterly revenue by implementing targeted customer acquisition and engagement strategies across various social media platforms

• Designed custom graphics and photography for personalized orders and new products, achieving 100% customer satisfaction and fostering strong customer loyalty and repeat business

• Conducted in-depth market research and analysis to articulate product value, leading to the successful identification and launch of over 240 new products

• Devised and implemented SEO strategies that significantly boosted website traffic, improving online visibility and expanded the customer base

• Streamlined operational workflows to enhance production and order fulfillment efficiency, reducing delivery times by 58.7% and elevating overall customer satisfaction

Sanofi / Chattem Inc., Quality Assurance Specialist I / Inventory Control Analyst 2007 – 2017

• Analyzed ensuring quality assurance for manufactured products, overseeing the release of over 1,000,000 units of OTC pharmaceutical products across multiple brands, ensuring compliance with all procedural and government regulatory standards

• Leveraged tracking and reporting software to monitor production and packaging workflows, reducing defects by 61% through strict adherence to industry standards and internal quality metrics

• Led detailed operational analyses to identify inefficiencies, leading investigations and mplementing corrective actions, resulting in improved operational performance and enhanced quality control

• Collaborated with cross-functional teams for planning, scheduling, production, and compliance to maintain regulatory standards, ensuring a smooth production process and high product quality to release for distribution within deadlines

• Utilized ERP systems (Oracle, J.D. Edwards) to monitor inventory levels, ensuring alignment with production schedules EDUCATION

Bryan College 2013

• Major: Bachelor of Science Concentration in Business Management

• Honors: cum laude

Chattanooga State Community College

• Major: Associate of Science Concentration in Communications

• Minor: Elementary Education

• Honors: cum laude

SKILLS & INTERESTS

• Project Management: Proficient in Adobe Workfront, resource planning software - Oracle J.D. Edwards, Google Suite, Microsoft Office (Outlook, Word, Excel and Powerpoint)

• Excellent communication and cross-functional collaboration skills

• Skilled at working independently with minimal supervision or collaboratively in a team setting, sharing responsibilities and accountability

• Graphic design leveraging multiple platforms, trained in website building and development, Word Press and GoDaddy; adept in social media marketing and sales

• Continuously expanded skills and knowledge through professional development, staying updated with the latest tools and techniques in project management, among others, aligning with the position’s focus on growth and skill development

• Multiple workshops and events to further my development of networking, business owners, communications, and public speaking

• Volunteered many times in charities, local theater, Breast Cancer awareness events, trade shows, craft fairs, photography, design, copywriting, and editing

Recommendations available upon request

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