Patient Account Medical Records

Netra Patel

Wylie, TX 346-***-**** ***********@*****.*** https://www.linkedin.com/in/netra-patel-9623841b8/ Objective

Detail-oriented healthcare professional with over 2 years of experience in patient account management, insurance, Verification, billing, and electronic medical records. Proficient in Epic, CRIO, and Microsoft Office with strong knowledge of medical terminology and healthcare billing practices. Demonstrated ability to manage A/R processes, work claim denials and maintain regulatory compliance in fast-paced healthcare environments. Passionate about improving health outcomes and ensuring billing accuracy across patient services. Education

University of Southern Indiana Evansville, IN

• Bachelor of Science in Exercise Science, Pre-Physical Therapy May 2024

• Master of Healthcare Administration June 2025

Skills

• Accounts Receivable & Billing

• Insurance Verification & Denials

management

• Epic & HER Systems

• Claims Coding & Submission

• Patient Account Reconciliation

• Microsoft Excel, Word, Outlook

• HIPAA Compliance

• Medicare & Medicaid Familiarity

• Home Health & HME billing (Exposure)

• Customer Communication & Dispute

Resolution

Professional Experience

SGS Clinical Studies Richardson, TX Jan 2025 – May 2025 Panelist Recruiter

• Managed patient enrollment and handled pre-billing eligibility verification for cosmetic clinical trials.

• Communicated with patients regarding documentation discrepancies and payment requirements.

• Used CRIO, SimpleTexting, and Epic-like systems for data entry, follow-up, and appointment scheduling.

• Assisted with audit prep and documentation review to ensure billing compliance ATI Physical Therapy Wylie, TX Oct 2024 – Jan 2025 Operational Support Specialist

• Verified insurance eligibility and completed billing logs for physical therapy sessions.

• Processed claims data and supported follow-up with insurance payers.

• Maintained accurate patient records, coordinated appointments, and ensured billing alignment. University of Southern Indiana, Kinesiology & Sport Department Evansville, IN Jan 2023 – Aug 2024 Research Assistant

• Conducted literature reviews, collected and analyzed data on rehabilitation outcomes.

• Supported IRB protocol submissions and maintained accurate study documentation. American Senior Communities Evansville, IN Aug 2022 – Aug 2024 Therapy and Wellness Technician

• Collected and submitted patient progress data for billing support.

• Worked directly with Medicaid/Medicare billing teams and provided accurate logs for recurring services.

• Ensured documentation quality for therapy billing compliance. Deaconess Hospital Evansville, IN Nov 2021 – Aug 2022 Patient Care Technician

• Supported clinical documentation in Epic and collected data used for billing.

• Performed EKGs, vitals, and assisted with direct patient care to inform reimbursement processes.

• Collaborated with billing staA to validate services rendered against documentation Harikrishna LLC Mt. Vernon, IN Jul 2018 – Aug 2024 Business Manager

• Managed invoices, payments, insurance claims, and financial reconciliation for business operations.

• Developed strong administrative and billing acumen transferrable to healthcare finance.. Himanshu Shah Inc. Evansville, IN Oct 2020 – Nov 2020 Doctor’s Assistant

• Scheduled appointments, verified insurance, and maintained accurate medical records.

• Supported clinical staA with patient intake and vital sign documentation. Field Experience

Ascension St. Vincent Evansville, IN Apr 2023

Student Observer

• Shadowed inpatient physical therapists with a focus on neurological rehabilitation and functional recovery strategies.

Forefront Therapy Pediatrics Evansville, IN Aug – Sep 2022 Student Observer

• Gained exposure to pediatric evaluations and therapeutic approaches across developmental age groups. Forefront Therapy Evansville, IN Jul – Aug 2022

Student Observer

• Observed outpatient therapy, focusing on treatment planning, documentation, and patient rapport. Certifications

• First Aid & CPR American Heart Association Valid through Apr 2024

• Bloodborne Pathogens American Heart Association Mar 2022 – Mar 2023

• IRB Certification University of Southern Indiana Jan 2023

• GCP Certification Feb 2024

• Good Documentation Practices Biotility Jan 2025

• Clinic/QA (HSR, IPS, RCR, Clinical GCP) All Jan 2025

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