Customer Service Physician Assistant
Resume:
Jessica Steele
Conover, NC
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician/ Physician Assistant
** ******/ *****e-Remote
January 2024 to November 2024
• Managing doctors' appointments
Getting clients into zoom and adding to waiting room
• Ensuring new patients are seen within 72 hour time-frame
• Ensure physician enter their notes in within 24-hours
• Ensure physicians are meeting with their clients bi-weekly/monthly based on their levels of care completing prior authorizations for medicated assisted treatment
• Flexibility to clinic assignment changes based on the client census on a week-to-week basis.
• Assist with the admissions process.
• Ensure all documentation is completed in a timely manner
• Screening, intake, and orientation
• Analyzes resident records to determine legitimacy of admission, treatment, and length of stay in program to comply with government and insurance company reimbursement policies.
• Analyzes insurance, governmental, and accrediting agency standards to determine criteria concerning admissions, treatment, and length of stay of residents. Provides and develops referrals to appropriate services in the community. Follows up with discharged residents as scheduled in discharge plan when approved by discharged residents, under the supervision of Program Director
• Respicasible for all other duties as assigned by the Program Director and or physician. Patient Advocate Specialist
Stand For Animals Veterinary Clinic-Mooresville, NC September 2022 to November 2023
Working with stand for animals comes with various amounts of duties. Checking clients in and out, updating records and demographics creating new client profiles.Maintaining a day to day work load such as preparing for spay/Neuter Day or other services that is offered . Customer service, checking call logs, scheduling, prepping for electives and taking payment Day to day operations such as answering the phones,client check in and out, paperwork
Preparation, helping at the desk.
Creates client and patient records.
Daily post and reconciliation.
Tracks and collects data as assigned.
Insurers, complete and accurate records exist for all patients, including rabies certificates go home paperwork, and entering electronic medical records (EMR) through Avimark. Patient Access Representative II
Frye Regional Medical Center-Hickory, NC
August 2020 to September 2022
• Medical office position responsible for front office processes in the physician practice. Greeting patients entering the physician practice.
Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
Checks in patients and collects accurate patient demographics, enters data into electronic system (Life point health system)and verifies insurance.
Collects co-pays and posts charges.
Distributes information to patients regarding office policies, procedures, information about the practice, etc.
Explain and enroll patients in the patient portal. Additional responsibilities as needed. Operations Auditor
Zenith Global Logistics-Conover, NC
January 2019 to August 2020
My job as an operations auditor is making sure nothing “slips through the cracks” the duties that I performed is going through systems that hold all information with all shipments going in or out, making sure that shipments are not sitting and moving accordingly. Over shadowing customers service and as well as warehouse workers. Keep the work moving. The systems used to maintain the workload is called freight bill and the S400 system.
Shipping and Receiving Clerk/Customer Service
Burkert-Charlotte, NC
August 2016 to January 2019
Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs. Also making shipments and processing them and using the SAP system. Customer Service Representative
The Jackson Group-Hickory, NC
November 2014 to August 2016
Giving clients courtesy calls and getting feed back on how the clients visit went. Making sure that they have the best experience in customer service and on how our doctors handled their visit. Inputting data from clients.
Sales Representative
Sam's Club-Hickory, NC
February 2010 to November 2014
Advertising merchandise and making sales to the customers. Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
Education
High school or equivalent
Skills
• Auditing
• Requirements Gathering
• SAP (1 year)
• Microsoft SQL Server
• Customer service (8 years)
• AS400 (Less than 1 year)
• Medical office experience (Less than 1 year)
• Medical terminology (4 years)
• Typing (8 years)
• Insurance verification
• HIPAA
• CPT coding (Less than 1 year)
• ICD-10 (Less than 1 year)
• ICD-9
• Medical scheduling (Less than 1 year)
• Medical Billing
• Medical Records
• Web Services
• Hospital Experience
• Insurance verification (1 year)
• Schedule management (1 year)
• Customer service
• Typing
• Technical support
• Sales
• Requirements gathering
• Adobe Photoshop
• Schedule management
• Manufacturing
• EMR systems
• ICD-9
• HIPAA
• Medical coding
• ICD-10
• Clerical experience
• Outside sales
• Freight
• Microsoft Access
• SAP ERP
• Leadership
• Financial auditing
• Microsoft SQL Server
• Web services
• Hospital experience
• Medical terminology
• Personal assistant experience
• SAP
• Windows
• Medical records
• Microsoft Office
• Computer skills
• Administrative experience
• Medical scheduling
• English
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Patient care
• Communication skills
• Time management
• ERP systems
• Quality control
• Medical office experience
• Medical receptionist
• Medical administrative support
• Medical billing
• Office experience
• Data entry
• Organizational skills
• Communication skills
Certifications and Licenses
Health care
April 2022 to Present
• Improving Health Care Quality
• Modernizing Health care to improve physical Accessibility.
• Achieving Health Equity
Driver's License
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