Customer Support Client Service
Resume:
CURRICULUM VITAE
OF
SICELO SOLLY VILAKAZI
Objectives
Dynamic professional with extensive experience
in communication, excelling in team leadership
and marketing strategy development. Proven
track record in building client relationships,
enhancing engagement, and delivering impactful
training sessions. Skilled in conflict resolution
and performance evaluation, driving team
success and client satisfaction.
********@*****.***
68 Dan Van Heerden str
Ermelo
2351
PERSONAL INFORMATION
Name : Sicelo Solly
Surname : Vilakazi
Date of Birth : 23 May 1986
Gender : Male
Nationality : South African
Marital status : Married
Health Status : Excellent
Criminal Record : None
WORK EXPERIENCE
Key individual/Sales rep 2017 Till to date
Amahle General Trading Pty.Ltd (FSP 48080)
Manage, strategize and ensure compliance is met amongst all stakeholders and involved personnel.
Conduct field sales and client service
Built trust with clients through consistent follow-up on transaction details or concerns even after closing deals successfully.
Answer inquiries and provide information to sales representatives, distribute appropriate paperwork, and fulfil quote requests to deliver excellent customer support.
Respond via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Develop strong relationships with clients, resulting in repeat business and referrals.
Organized open markets in professional environment, Private and Government sectors.
Recruit, Train and Mentor junior agents to improve their marketing/communication skills and performance, enhancing the overall productivity of the team.
Expand clientele base by establishing a strong presence within the local community through networking events and partnerships.
Facilitator/Trainer assessor February 2010 – April 2014 Contra-Lit (Nelspruit)
2
Developing and preparing learning material.
Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
Tailored facilitation styles to accommodate virtual and in-person settings, ensuring consistent engagement levels.
Negotiated with vendors for resources and materials, ensuring cost-effective event execution.
Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Learning Facilitator February 2009- January 2010
Phathiswa Community and Technology Centre (Matsulu)
Facilitation on End-user-computing, Internet search and E-mail, Microsoft office programs, Facilitation, Entrepreneurial and project management skills.
Led engaging group discussions that challenged participants to draw connections between course material and their own experiences.
Maintained accurate records of student performance, attendance, and behavior to inform ongoing instructional decisions and report cards.
Implemented differentiated instruction methods, addressing the unique needs of each learner within a diverse student population.
Assisted in curriculum development, resulting in improved student comprehension and higher test scores. EDUCATIONAL BACKGROUND SKILLS
Institution: Ndzalama Competency Learning (MP) Team leadership and motivation Study: Conduct outcomes-based assessment NQF L5 Performance evaluation techniques Year: 28 October 2010 Physical and Social media marketing Staff training and development
Public speaking
Telephone etiquette
Conflict resolution techniques
Marketing strategy development
Driving (C1)
Institution: Tikhontele Secondary School End user computer command Study: Senior certificate (Matric)
Year: 2004
LANGUAGES
English IsiZulu siSwati IsiXhosa SeSotho
Fluent Fluent Fluent Fluent Fluent
REFERENCES
Emmanuel Ngobeni 067-***-****
Horizons Consulting and Skills Development (Director) Victor Thusi 076-***-****
Siyamthanda Financial Services (Fsp Broker)
Seshni Megan 084-***-****
Navco (Compliance Officer)
Contact this candidate