Customer Service Property Manager

PEGGY S. NORRIS

**** ********** **** **********, ** 30005

770-***-**** **********@*****.***

OBJECTIVE

A position where my expertise in customer service will be fully utilized.

STRENGTHS

Over twenty years’ experience in property management.

Excellent customer service and communication skills.

Personable, results-oriented management professional.

Able to motivate others in training and supervisory capacities.

Highly organized with excellent multi-tasking skills, the ability to prioritize tasks and coordinate diverse activities; a self-starter and an effective problem solver.

Experienced in a variety of management functions, including budget preparation, bookkeeping, weekly and monthly reporting, and personnel administration.

PROFESSIONAL EXPERIENCE

6/2015 – 6/2022

Homeside Properties, Alpharetta, Georgia

Community Association Manager

Perform management services for 13 properties, a mixture of condos and HOAs, within my portfolio:

Develop and review yearly operating budgets and contracts.

Manage the maintenance and enhancement of the physical properties to ensure the highest possible curb appeal and to enhance the re-sale of the units or homes.

Maintain a high level of owner satisfaction.

Prepare the monthly or quarterly board meetings, including a management report, the financials, property issues, delinquency, and capital improvement recommendations.

Prepare the annual meetings.

Process bills timely through an online accounts payable system (Cinc Systems).

Follow and execute the violation notification process as outlined in the declaration, bylaws and Georgia law.

Review monthly financials and make recommendations to the board.

Currently hold a CAM license from the State of Georgia Real Estate Commission.

1/2005 – 4/2015

Access Management Group, Roswell, Georgia

Property/Community Association Manager, Peachtree Place Condominium Association

Managed a 330-unit condominium property in Brookhaven, a suburb of Atlanta, Georgia:

Oversaw the hiring, training, evaluation, and motivation of a staff of four.

Developed and reviewed yearly operating budgets and contracts.

Managed the maintenance and enhancement of the physical property to ensure the highest possible curb appeal and to enhance the re-sale of units.

Maintained a high level of owner satisfaction.

Organized and prepared the monthly board meetings including an overview of property issues, delinquency, capital improvement recommendations, maintenance work orders and any staffing issues.

Organized and prepared the annual meetings.

Maintained and monitored the open leasing status spreadsheets to stay in compliance with Fannie Mae

Processed bills timely through an on-line accounts payable system.

Followed and executed the violation notification process as outlined in the property declaration, bylaws and GA Condo Law.

Reviewed monthly financials and made recommendations to the board.

4/2002 – 12/2003

BestAssets-CitiWest JV, Management & Marketing Contractor for the U.S. Department of Housing and Urban Development (HUD), Atlanta, Georgia

Utilities Manager

Supervised a staff of seven who connected and disconnected gas, electric, and water as part of the HUD re-sale process.

Special Projects Coordinator

Successfully headed project that organized and streamlined the utility bill payment process.

Established business relationship with companies such as Georgia Power, Alabama Power and Mississippi Power, SCANA, Snapping Shoals, Cobb EMC, and Cobb County Water.

Assistant Senior Property Manager

Supervised a staff of six who managed HUD’s foreclosed homes in Mississippi and Alabama

Obtained a background clearance from HUD.

11/1999 – 1/2002

Post Properties, Inc./RAM Partners, LLC, Atlanta, Georgia

Property Manager

Managed the condominium conversion of a 330-unit upscale apartment community in Buckhead, Georgia. Concurrently maintained all aspects of both apartment management and condominium development:

Coordinated pre-settlement punch lists with developer, perspective owners, real estate sales staff, contractors, and maintenance staff.

Hired, trained, evaluated, and motivated a staff of four.

Developed parallel yearly operating budgets, analyzed monthly finances, and submitted written reports for both apartments and condominiums.

Created and implemented programs to improve services and property values.

Inspected property to ensure all physical aspects were fully functional.

Established rapport with residents, vendors, staff, sales agents and supervisors.

1/1997 – 3/1999

Avalon Bay Communities, Inc., Alexandria, Virginia

Property/Community Manager

Managed a 386-unit upscale apartment community in Rockville, Maryland:

Supervised the enhancement of the physical property to ensure the highest possible profit margin.

Hired, trained, evaluated, and motivated a staff of eight.

Developed, wrote, and implemented the sales and marketing Plan, based upon company goals, research of competitors, and trends.

Developed a yearly operating budget, analyzed monthly finances, and submitted written reports.

Maximized lease renewals and ensured the completion of all lease contracts.

Inspected property to ensure all physical aspects were fully functional.

Maintained high level of customer satisfaction.

EDUCATION

University of Maryland, Baltimore, Maryland

Catonsville Community College, Baltimore, Maryland

SKILLS

Proficient with computer applications, including MS Word, Excel, & Outlook Express.

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