Experienced Customer Service Specialist

DEANNA J. HOLMES

**** ******* ** ********, ** ***13

Email: ***************@*****.*** Cell: 770-***-****

OBJECTIVE

Dedicated and results-driven professional with extensive experience in enrollment, sales, and customer service. Adept at client engagement, eligibility assessment, and process optimization, with a proven track record of exceeding enrollment and sales targets. Seeking an Enrollment Specialist role where I can leverage my expertise in healthcare enrollment, customer relations, and CRM systems to drive success.

PROFESSIONAL EXPERIENCE

Carda Health – Enrollment Specialist (March 2024 – Present)

- Guide prospective clients through the healthcare enrollment process, ensuring seamless onboarding.

- Evaluate Medicare/insurance eligibility and process applications with accuracy.

- Maintain HIPAA compliance while handling sensitive patient data.

- Utilize CRM systems to track enrollment status, follow-ups, and client interactions.

- Consistently exceed key performance metrics, including conversion rates and customer satisfaction scores.

- Collaborate with internal teams to enhance the enrollment experience and streamline operations.

Perry Health – Enrollment Specialist (2022 – Present)

- Assisted Medicare Part B recipients in enrolling in an A1C diabetes support program.

- Exceeded enrollment goals, ranking as a top producer with a 90% conversion rate.

- Provided expert guidance on diabetes management programs, ensuring patients received essential care.

CenturyLink – Early Life Specialist (2016 – 2021)

- Sold home phone, internet, cable, and satellite services to residential customers.

- Exceeded sales goals through effective upselling and customer retention strategies.

- Achieved a 90% close rate, securing a consistent top-performer status.

Arise Virtual Solutions – Cruise Vacation Specialist (Carnival Cruise Lines) (2014 – 2016)

- Assisted customers in booking luxury cruise vacations, maximizing sales through cross-selling and upselling.

- Recognized as a top producer, surpassing revenue targets.

Teletech – Customer Service Representative (Best Buy Online) (2012 – 2014)

- Handled high-volume inbound calls, resolving customer inquiries and processing orders.

- Ranked among the top performers for exceeding sales and service targets.

Allstate Pharmaceuticals – Pharmaceutical Consultant (2010 – 2011)

- Conducted presentations for hospital administrators, physicians, and EMS professionals.

- Closed 70% of new business through strategic cold calling and relationship building.

Allconnect – Sales Supervisor & Product Specialist (Verizon) (2005 – 2008)

- Marketed utilities and telecom services to new movers.

- Led recruitment, sales training, and team development initiatives.

- Recognized as a Top 10 Performer and promoted twice within the organization.

Previous Roles in Sales & Account Management (Sprint, Equifax, Practice Works, SunTrust Bank) - Excelled in customer acquisition, account management, and sales leadership across multiple industries.

- Achieved top performer recognition in multiple organizations, surpassing quotas by up to 334%.

EDUCATION

Jacksonville State University, Jacksonville, AL (May 1993)

Bachelor of Science in Merchandising/Marketing

• Recipient of a four-year athletic scholarship (NCAA Volleyball Captain, 1992-1993).

• Top performer in Salesmanship coursework, scoring 100% on the final exam.

SKILLS & COMPETENCIES

Healthcare & Insurance Enrollment

Medicare/Medicaid Eligibility

Customer Engagement & Retention

HIPAA Compliance

Sales & Upselling Techniques

CRM & Data Management

Process Optimization & Performance Metrics

Cold Calling & Lead Generation

Relationship Building & Team Collaboration

Contact this candidate