Scrum Master Information Technology

Donald M. Perrott, Jr.

**** ****** ***** *********, **** 44212 330-***-**** (Cell)

*********@*****.***

INFORMATION TECHNOLOGY/FINANCE PROFESSIONAL

Over fifteen years of diversified business experience with a concentration in manufacturing, banking, service, and supply chain information system implementation/testing/support. Program Management expertise in a variety of environments, delivering high-quality software development results. Certified Scrum Master with over eight years of experience in various industries, overseeing and coordinating IT and Operations professionals in a SAFe development environment. Embrace the utilization of both off-shore and on-site IT professionals representing multiple functional areas to assist in supporting the strategic direction of the Organization. Have maintained a passion for innovation, and always exhibit a keen attention to detail. Strategic thinker, who has interfaced with all levels of management, possessing good judgement skills and the ability to identify/evaluate management information requirements leading to decisive recommendations for solutions to critical business problems.

PROFESSIONAL EXPERIENCE

Park Place Technologies (Independent Contractor) – Mayfield Heights, Ohio 2023 to 2024

(November, 2023 – March, 2024)

Scrum Master / Project Manager – Information Technology Consulting

Duties include Agile managerial/planning efforts for the Data Migrations workstream within the Phoenix project, which is replacing and enhancing several distinct operational systems within the Organization

Report directly to the Manager of the Project Management Office (PMO)

Work with the Business Analysts (Product Owners) to understand and plan multiple data deployments. Direct a team consisting of Developers, QA testers, and Subject Matter Experts (SME’s) within an established Agile environment. Deliver project updates and communications based upon progress made during the current Sprint/Iteration. Continually update the Delivery Plan to convey go-forward requirements and resources needed. Conduct daily Stand-up meetings, along with Sprint Planning, Sprint Reviews, Backlog Refinements, and Retrospectives at the end of each Iteration, recording/communicating the results of the various ceremonies

Azure DevOps (ADO) oversight application is used for task assignment and managing progress, using continuous, two-week iterations

Participate in daily Scrum-of-Scrums with 5-6 additional Scrum Masters to identify/address issues with the scheduled data/functionality deployments

Nestlé Corporation (Take2 Consultant) – Solon, Ohio 2021 to 2023

(July, 2021 – May, 2023)

Scrum Master – Information Technology Consulting

Responsible for the planning, oversight, and continuous improvement of the Customer Experience (CX) and Delivery Center Operations (DC Ops) Agile teams within the Nestle Connected Supply Chain project

Reported directly to the Director of Business Optimization – Supply Chain

Worked together with the Release Train Engineer (RTE) and Product Owners to understand and plan the delivery of CX and DC Ops technical platform and system reporting requirements. Provided project communications based upon the Iteration within the overall Program Increment (PI), demonstrating improvements in needed capacity, predictability, and business value; Conducted daily stand-up meetings, along with Sprint Planning, Sprint Reviews and Retrospectives at the end of each Iteration

Utilize Azure DevOps (ADO) oversight application for task assignment and managing progress

Oversaw PI Planning, comprised of three three-week iterations, along with a two-week Innovation and Planning (IP) iteration – Utilize Mural as a means to visualize the iteration plan and progress

Established ways-of-working, and coach the teams to become more predictable, increase velocity, and strive for continuous improvement

PNC Bank (Mastech Digital Consultant) – Strongsville, Ohio 2021

(February, 2021 – July, 2021)

Scrum Master – Information Technology Consulting

Coordinated several development and technical platform professionals; Managed SAFe Agile teams responsible for the design, development, and implementation of several eCommerce banking applications, along with their respective enhancements

Reported directly to the Sr. IT Manager – Corporate and Investment Banking (C&IB)

Interfaced with all levels of management both within and outside of the department to document and understand user requirements; Provided weekly, and monthly project communications to the Product Owner and the Sr. IT Manager; Responsible to understand and ensure that development was done according to specifications, and also witnessed the installation of product updates and enhancements during off-hours

Scrum Master responsibilities included: Conduct daily stand-up meetings with each team, to review development progress and testing; Manage work-in-process through Kanban; Utilized Jira oversight application for task assignment and managing progress; Assisted with QA testing

The Sherwin-Williams Company (EIS Consultant) – Warrensville Heights, Ohio 2020

(February, 2020 – March, 2020)

Project Manager / Scrum Master – Information Technology Consulting

Responsible for the immediate oversight and multi-level communication program of an in-house developed Automotive Color Retrieval Application; In addition, managed multiple SAFe Agile teams responsible for the design and construction of several components of the system

Reported directly to the IT Operations Manager – Digital Customer Solutions

Met with all levels of management to gather needed requirements along with project progress information, while providing weekly, bi-monthly, and monthly project communications

As a Scrum Master, held daily stand-up meetings with each team, conducted sprint reviews and retrospectives throughout the program planning increment (PI);Utilized Rally oversight application to manage the current work-in-process through Kanban, team planning, moves-to-production, and backlog; Worked with IT Leads to oversee work planned/performed and promptly address issues

FedEx Corporation - Hudson, Ohio 2013 to 2019

Project Management Principal – Information Technology (2015 to 2019)

In addition to being a member of the IT Leadership Team that supports SupplyChain Services, managed a SAFe Agile team responsible for the construction and implementation of Global Business Intelligence capabilities, including system architecture, data extraction/transformation, and dashboard design/creation/rollout

Reported directly to the Business Intelligence Director of IT

Continued responsibilities related to budget creation, financial management reporting, and capital/ expense contracts

Appointed to lead the Business Intelligence Scrum Team after completing “SAFe for Teams” and “Leading SAFe” training; Currently a certified SAFe Agilist

Conducted Program Increment (PI) Planning sessions and stand-up meetings as the Scrum Master, which functions within a portion of the overall Agile Release Train (ART); Managed the Kanban lists, which show features that are in Backlog, Development, QA/UA Testing, and ready for Move-to-Production; Utilized HP Agile Manager for project/task management and metrics

Project Management Principal – Information Technology (2013 to 2015)

Worked as a member of the IT Leadership Team, supporting SupplyChain Services; Program managed the Business Intelligence functional area, which included overseeing the development staff, and interfacing with the various cross-operating company technical areas to assist with the establishment and support of the required software reporting/analysis tools and related architecture

Reported directly to the Testing and Reporting Director of IT

Maintained responsibility for the preparation of the yearly budget and the monthly financials; Assisted in the development and roll-out of the monthly actual and forecast reporting tool which captures current expenditures, and provides visibility to future operational opportunities for the rolled-up VP Organization

Member of the Manager Rotation and On-Call Teams, which provided on-site assistance to the Operations Team in Memphis, and on-call support to immediately address critical issues

EDUCATION

Cleveland State University - Graduate

Masters of Business Administration - Finance and Information Systems Specialties

Bowling Green State University - Graduate

Bachelor of Science in Business Administration - Accounting Major

PROFESSIONAL ATTAINMENT AND AFFILIATION

Certified Public Accountant

Member

1. American Institute of Certified Public Accountants

CERTIFICATION

Scrum Master – 2021 to Current

SAFe Agilist – Scaled Agile Framework – 2016

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