Front Desk Team Leader
Resume:
SHAVAUGHN CAMPBELL
New Rochelle, NY *****
*********.*********@*****.***
OBJECTIVE: To achieve a career path that allows myself to utilize my educational skills acquired from my area of study. While gaining additional skills and gaining learned experience. Self-motivated achiever interested in taking on additional roles and responsibilities.
EDUCATION:
Monroe College, New Rochelle, NY
Associate of Science in Human Services, expected August 2024
EXPERIENCE:
New Rochelle, NY (3/2024 - Current)
Socceroof New Rochelle – Team Leader
Identifying and addressing issues that may arise, such as conflicts between team members or delays in projects
Responsible of overseeing and directing the work of a team, ensuring tasks are completed effectively, and fostering a positive work environment.
●Managing front desk activity and handling guest check-ins and check-outs
●Answer the phone and direct the call; Take reservations on the phone
●Maintain the recording of guests who have checked in and/or checked out
●Cash-handling; working and the bar present at the establishment, as well as accepting cash payments for reservations.
●Training individuals on the basics of the establishment.
●Prepare outgoing mail by drafting correspondence, securing parcels etc.
●Answer all incoming calls and redirect them or keep messages
New Rochelle, NY (11/2023 – 01/2025)
Hotel NOMA - Night Auditor / Overnight Manager
●Front Desk Associate: Check In Guest
●Cash Handling Experience
●Run rooms report and verify rates; Perform nightly bucket check; Answer telephones when necessary.
●Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
●Multitasking skills and capabilities
●Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
●Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
●Balancing and finalizing the business accounts from the day and morning shifts
●Ensuring that all end-of-day activities have been successfully executed by employees in all departments
●Managing front desk activity and handling guest check-ins and check-outs
Queens, NY (07/2023 – 11/06/23)
Shake Shack – Team Member
●Manage and Operate Fryer system whilst multitasking appropriate package and labeling of cooked products.
●Efficient team communicating whilst being held accountable for my responsibilities and on hand tasks.
●Hosting Front House (engaging in welcoming conversations with guests as well as providing waiter services to said guests).
●Maintaining a high standard of hospitality towards guests at all given times.
●Ability to learn quickly in fast-paced, high volume environment.
●Self-motivated achiever interested in taking on additional roles and responsibilities.
Brooklyn, NY (08/2021 – 12/2021)
Cashier at Local Jamaican Cuisine Restaurant (Good Hope Jamaican Cuisine)
●Accurately and efficiently handled cash transactions, including receiving payments, issuing change, and maintaining a balanced cash drawer.
●Provided excellent customer service by greeting customers, answering their questions, addressing concerns, and ensuring a positive shopping experience.
●Processed customer orders, verifying prices and quantities, and ensuring accurate pricing and discounts.
●Followed established cashier procedures, including opening, and closing duties, reconciling cash drawer, and completing end-of-day reports.
●Ensured smooth operations and provided efficient service.
VOLUNTEER ACTIVITIES:
Progressive Youth Soccer Club Coach
Brooklyn, NY (07/2017 – 07/2022)
●Coached children between the ages of 5-10.
●Took part in a fundraiser as a vendor, advertising and selling Jamaican food during Labor Day Parade.
●Assisted in generating funds for a U13 soccer team to take part in a soccer tournaments in Orlando, Florida for the Disney Cup
.
COMPUTER SKILLS:
●Proficient Microsoft Office (Excel, Word, PowerPoint )
Contact this candidate