Customer Service Engagement

Carla Figaro

Douglasville, GA

***************@*****.*** 213-***-****

Professional Summary

AI-certified professional with a strong background in customer service, operations management, and training.

Adept at utilizing AI tools such as ChatGPT and MidJourney to enhance digital experiences, automate workflows, and improve customer engagement. Passionate about training and mentoring individuals to optimize AI-driven interactions.

Skilled in problem-solving, content moderation, and AI model evaluation.

Seeking a position as an AI Trainer to leverage expertise in communication, AI technologies, and user experience optimization.

Professional Experience

Culinary Adventures ATL, Powder Springs, GA

Executive Chef January 2023 – Present

Handle customer inquiries, special requests, and issue resolutions to enhance service quality.

Managed reservations, catering orders, and customer feedback to optimize service operations.

Oversee customer interactions, ensuring accuracy and efficiency.

Lead and train staff to maintain high standards in customer service and team performance.

Nibbles Inc, Powder Springs, GA

Head Chef August 2022 – November 2024

Provided direct customer service, addressing concerns and ensuring seamless dining experiences.

Manage daily operations, ensuring top-tier customer satisfaction through personalized experiences.

Supervised and trained team members in customer engagement and service excellence.

Utilized digital platforms for order management and customer interaction.

HMS Host, El Segundo, CA

Operations Supervisor April 2018 – September 2020

Led a team in delivering high-quality customer service in a fast-paced environment.

Resolved customer complaints promptly and effectively, ensuring a positive guest experience.

Managed scheduling, inventory, and operational procedures to enhance efficiency.

Trained and mentored staff on customer service best practices and company policies.

Core Skills & Technical Competance

Customer Service, Client Relations, Conflict Resolution & Problem-Solving

Team Leadership, Hiring, Training & Development & Mentoring

Multitasking, Time Management & Attention to Detail

Strong Communication & Interpersonal Skills

Prompt Engineering & AI Content Generation, AI Integration, Data Analysis & Quality Assurance & AI assisted operations

Problem-Solving & Critical Thinking

Skilled in Microsoft Office Suite (Word, Excel, Outlook)

Strong understanding of remote communication tools (Zoom, Slack, Teams)

References

Available upon request.

Contact this candidate