Change Management Organizational

Maria DiPrizio, M.A.

m: 630-***-**** *******@*********.***

SUMMARY:

Organizational Change Management Lead/Consultant with 20 years’ hands-on experience leading complex enterprise-wide change. Over the years have led the development and implementation of Change Management & Communication Strategies, utilizing ADKAR/Prosci, agnostic change management models/frameworks & evidence-based methodologies to ensure Change Management Initiatives support the outcomes that must be achieved for change to be sustainable. Implement Change Management CoE processes and best practices to support the implementation of ERP SAP/SAP4HANA, MS Dynamics 365 ERP, MS 365 Suite, HCM, CRM, Workday, Cornerstone, UKG Dimensions, ServiceNow, Cybersecurity Technologies (Oracle Access Manager – Single Sign-On; Multi-Factor Authentication – MFA – Duo Security Cisco; Zscaler Private Access – ZPA) and other on-premises & cloud-based solutions. Conduct comprehensive assessments from a people, process & technology perspective. Collaborate with cross-functional teams to seamlessly integrate change management activities into the project plan. Help clients navigate large-scale technology, processes & cultural transformations. Design and develop training programs utilizing ADDIE as an instructional system design, to improve organizational effectiveness & other workforce initiatives that respond to business-critical needs. Adjunct Faculty Member-Lewis University.

SKILLS:

Support organizational transformations across various industries (manufacturing, airline, healthcare, food/beverage, retail…) by implementing a formal/standardized Change Management framework

Development of a CoE (Center of Excellence) to maximize user adoption and minimize business disruption

Develop assessment based Organizational Change Management (OCM) deliverables (stakeholder engagement, change impact, organizational readiness, communication plan, training, & other project specific deliverables)

SAP/ SAP4HANA/ERP, MS Dynamics 365/ERP, HCM, ServiceNow, and other cloud-based technologies

OCM Processes/deliverables for ERP, HCM, CRM, Cybersecurity policies and stand-alone systems

Learning, training & development - ADDIE model – Adult Learning Theories

Development and oversight of role-based training content for newly implemented technologies

Implementation of Personas and Use cases concept to drive user adoption

Business process management/process mapping for digital transformations/lean methodologies

Develop & execute awareness/education campaigns to enable adoption of new technologies

Serve as a trusted advisor to clients at all levels to drive engagement

EXPERIENCE:

B.I.P. Inc. Sr. Consultant Change Management–Graphic Electric Services, Inc (Feb 2012 - Present)

Responsible for leading and managing the OCM strategy (with a focus on the people side of change) to enable adoption of Office 365 deployment, ERP SAP/S4HANA, MS Dynamics 365 (BC, MM, SCM, F&O, WM, CRM, FS…) UKG Dimensions solutions, and other cloud-based technologies.

Responsible for executing end-to-end change management deliverables (stakeholder engagement, change impact assessment, organizational readiness, communications, training, adoption metrics and other project specific deliverables) to support digital/business transformations and minimize disruption

Design and develop training programs & materials to support change initiatives. Facilitate UAT sessions & integrate UAT findings into training programs. Ensure role-based training programs equip employees with the knowledge and skills necessary to succeed in the new environment

Lead communication efforts to support the communication plan and clearly articulate targeted messages to a variety of audiences with a focus on communicating new business processes, policies and systems to drive adoption

Translate complex technical information into clear, concise language for non-technical audiences

HCLTech, Limited. Sr. OCM Lead - PepsiCo (May 2024 – October 2024)

Responsible for leading and executing HCLTech CoE Change Impact Assessment (CIA) framework to support PepsiCo’s global Accelerate Digital Transformation program to modernize its online platform with digital technologies, including IT infrastructure, end-user services, (SAP MM, WM, MES…) & automate financial operations/accounting processes for AP, AR, I2C, O2C, P2P

Engaged with key stakeholders and leadership across the PepsiCo organization to understand/document business processes, concerns, expectations, gather feedback and foster collaboration (with a focus on the people side of change). Executed the development of tailored communication plans to inform stakeholders about upcoming changes, the benefits of new technologies, new processes, and their roles during the transformation process

Worked closely with leadership teams to manage end-to-end change, engaging communication & training efforts related to the transformation process to ensure adoption of new systems and minimize disruption

Conducted information gathering sessions with technical teams & SMEs to ensure requirements are understood and scoped. Coached & guided project team to integrate change management activities into the project lifecycle phases

Identify, define & monitor metrics to assess the effectiveness of change initiative

OSI Industries LLC. Sr. Change Management Lead (October 2022-January2023)

Responsible for leading and managing the OCM process/strategy to support the implementation of a Shared Services program (Project LEAD) to automate & centralize accounting processes and financial operations for P2P, I2C, 02C, AR, AP. Develop & manage communications (including executive leadership) to create awareness & education associated with the implementation of new technologies/systems

Responsible for documenting business requirements and ensure alignment with specific SAP 4HANA modules (FICO, CRM, MM, MES, WM, SCM…), MS Dynamics 365 (BC, F&O, MM, CRM, WM, FS…), UKG Dimensions solutions, ServiceNow, Workday and other ERP Agnostic & cloud-based solutions within a cross-functional team

Responsible for documenting and communicating new business processes/policies to impacted audiences

Responsible for end-to-end change management deliverables (stakeholder engagement, change impact assessment, organizational readiness, communications, training & adoption metrics). Collaborate closely with project leaders and team members to execute any necessary/project specific change management deliverable to support the implementation and adoption of the new technologies

Sayers Technology, Lead OCM Manager – United Airlines (September 2021 – June 2022)

Responsible for leading and managing the OCM process/strategy for Project Pipeline Cybersecurity technologies (IAM, ZTNA), practices & policies, for preventing cyberattacks. And the adoption of a Secure Software Development Framework (SSDF), as a component of a Cybersecurity Maturity Model Certification

Led change management & communication efforts required to increase the adoption of Cybersecurity concepts, policies, new processes and new systems (with a focus on the people side of change)

Supported the adoption of a Secure Software Development Framework (SSDF)/ServiceNow, with end-to-end Change Management deliverables (stakeholder engagement, change impact assessment, communication plan, learning & training…)

Developed & executed change management, learning & training strategies leveraging behavioral science principles

Baxter Healthcare, Innovative Workplace (IW) Change & Communications Manager (October 2018 - February 2019)

Responsible for leading and managing the Innovative Workplace Change Management process (with a focus on the people side of change) of newly integrated technologies, processes and systems to ensure project leaders & stakeholders follow and apply Change Management (structure) to change, to drive individual transformation & develop the behaviors required to support and increase adoption of the initiative

Developed and executed a change management and communication plan to support the migration of Google collaboration tools and Cisco Webex to MS 365 suite and drive user adoption

Led communication efforts to support the communication plan and clearly articulate targeted messages to different business units/audiences at a global scale

Implemented Personas and Use Cases concepts to drive adoption of digital technologies

Canon U.S.A. Inc. HR Generalist (February 2004 - February 2012)

Responsible for developing, implementing and managing training programs (utilizing ADDIE as an instructional system design) for role specific competencies, skill development, leadership, safety, regulatory compliance & process improvement

Functional capabilities included conducting need analysis, assessing gaps and providing solutions to address the needs of stakeholders. Translated output of needs analysis into learning objectives & curriculum development by collaborating with SMEs & utilizing assessment-based insight & adult learning theories

Responsible for designing compensation practices utilizing theories, quantitative & qualitative methodologies (including job evaluation/job analysis) to ensure pay structures were competitive & contributed to growth & profitability

Functional responsibilities included the development of a competency model-based strategy to entail the organization’s objectives, values, define their talent needs, create a strategy, align it with business objectives & help in the selection & development of employees

EDUCATION:

M.A. Industrial Organizational Psychology, Roosevelt University, Chicago, IL 1999

B.A. Psychology, Benedictine University, Lisle, IL 1992

LANGUAGES

Fluent in Italian, Spanish, and professional working proficiency in Portuguese has proven invaluable in establishing rapport and dealing with international markets.

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