Customer Service Supply Chain

CAROLINE A. ANDRES

Bakakeng Central, Baguio City, Philippines

Phone: +63-992-***-****

SUMMARY

Resourceful and results-driven professional with over a decade of experience in hospitality, customer service, and business management. Proven track record of successfully managing operations, supervising teams, and providing excellent customer service. Highly adaptable with strong organizational and leadership skills, I am eager to contribute to a dynamic team in a role that values dedication and proactive problem-solving.

EXPERIENCE

Manager/Owner

E-Yanganots Music Lounge, La Trinidad, Benguet, Philippines December 2019 – Present

Successfully oversee all aspects of daily operations, including inventory management, staff scheduling, and customer service.

Implemented customer engagement strategies that increased repeat patronage.

Managed finances, including budgeting, payroll, and expense tracking, to maintain profitability.

Manager/Owner

Hugga Mugs Coffee Shop, Baguio City, Philippines October 2016 – December 2019

Led day-to-day operations, ensuring high standards of service and customer satisfaction.

Supervised and trained staff to ensure consistent quality in service and operations.

Conducted supply chain management, maintaining relationships with suppliers for cost-effective procurement.

Cashier/Manager

Kabsat Restaurant, Baguio City, Philippines February 2011 – March 2016

Managed front-end operations, including cash handling, order processing, and customer service.

Assisted in administrative tasks, such as record-keeping, inventory control, and team coordination.

Developed efficient processes that reduced wait times and improved the overall customer experience.

Kitchen Helper

Akira Bar and Restaurant, Baguio City, Philippines December 2006 – January 2011

Supported kitchen operations by preparing ingredients, maintaining cleanliness, and ensuring food safety standards.

Collaborated with kitchen staff to meet high demand during peak hours and large events.

Adhered to hygiene and sanitation protocols to ensure a safe dining environment.

SKILLS & QUALIFICATIONS

Leadership & Team Management: Experienced in training, supervising, and motivating teams for peak performance.

Customer Service Excellence: Dedicated to providing a positive, memorable experience to enhance customer loyalty.

Financial Management: Proficient in budgeting, payroll processing, and expense control.

Inventory & Supply Chain Coordination: Skilled in inventory control and establishing strong supplier relations to manage costs effectively.

Adaptability: Quick to learn new skills and adapt to diverse roles and fast-paced environments.

Communication & Interpersonal Skills: Excellent communication and interpersonal abilities for clear, effective interactions with customers and staff.

EDUCATION

Cordillera Career Development College

La Trinidad, Benguet, Philippines 2001 – 2006

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