Customer Service Sales Associate
Resume:
EMMANUEL AEDE
CONTACT PROFILE
*************@*****.***
Results driven Business Administration Graduate with hands on experience in customer service, Sales, and Supervision. Proven the ability to manage teams, streamline operations, and enhance customer satisfaction. Skilled in Microsoft Office Suite, Excel reporting, POS systems, and inventory management software. Experienced in handling
administrative tasks, supervising staff, and keeping high performance in fast-paced environments. Strong
communicator with a solid foundation in business
operations, client relations, and time management. Ready to bring a blend of technical knowledge and practical experience to contribute effectively in any professional setting.
SKILLS EXPERIENCE
Customer Service
Sales and Upselling
POS systems
Microsoft Office Suite
Team Leadership
Data Entry
Email and Calendar
Management
BUBBLES CAR WASH - SALES ASSOCIATE
MAY 2023 – TILL DATE
As a Sales Associate at Bubbles Car Wash, I engaged customers, identified needs, and recommended tailored service packages. I used POS and Sales Tracking software to process transactions and monitor upsell performance. I kept correct client records, supported promotional campaigns, and scheduled services using Excel and Outlook. I also monitored product usage through inventory systems to ensure smooth operations
TIM HORTONS - SUPERVISOR
FEB 2022 – MAY 2023
As a Supervisor at Tim Hortons, I led shift operations, managed a team of front-line staff, and ensured high service standards during peak hours. I used scheduling software to organize shifts and maintain proper labor coverage. I handled cash reconciliation and daily reports using back-office POS systems. I also trained new hires, monitored performance, and implemented customer service improvements. My role required multitasking, leadership, and real- time problem-solving in a fast-paced environment.
AEDE’s PHARMACY – ADMINISTRATIVE ASSISTANT
JUNE 2018- JULY 2021
As an Administrative Assistant, I accurately imputed prescription and patient data into pharmacy management systems. I maintained organized digital records, ensured compliance with privacy regulations, and aided with inventory tracking. I used Microsoft Excel and pharmacy software to update and retrieve information, supporting smooth day-to-day operations and ensuring data accuracy.
EDUCATION
NORTHERN ALBERTA INSTITUTE
OF TECHNOLOGY
2021-2024
BBA IN FINANCE (with Honors)
LUMEN CHRISTI
INTERNATIONAL HIGH
SCHOOL
2012-2018
BUSINESS HIGH SCHOOL
DIPLOMA
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