Technical Support Los Angeles

MICHAEL GALUSICK

Los Angeles, CA *****

614-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

I have over a decade of technical support experience and have an emphasis in communication strategies for end user support. ACCOMPLISHMENTS AND ACHIEVEMENTS

Two time "Star Award" recipient at UCLA.

Highest Technician Metrics in Ticket Resolution all of Techs at UCLA Anderson for 80% of the time at UCLA Anderson.

SKILLS

• Electrical repair

• Cost Control

• Linux Software

installation

• Server Building and Deploying

• Multitasking and Organization

• Technical Writing

• Staff education and training

• Equipment Repair

• Heavy Lifting

WORK HISTORY

Junior Network Engineer

OSI Global/S2- Torrance, CA 02/2024-Present

Patching and configuring networking server racks, utilizing Dell, Cisco, Watchguard, and Fortinet Specs.

Traveling to deploy and install servers and proprietary Certscan and Rapiscan 3d scanning technology for Customs and Border Crossings for both domestic and international clients. Setting up and connecting networks using ethernet and fiber optic skews

Creating and distributing training for newer versions of Certscan software and networking rack builds

Creating Network Diagrams for customer approval using Visio Installing server applications using dockerized Linux commands. Troubleshooting and testing newer versions of Certscan scanning software Building command centers and training analysts on how to use 3d scanning software Senior Support Technician

UCLA Anderson School of Management–Los Angeles, CA 12/2019 to 01/2024 Training Customers on New Products and giving them basic tutorials on setup and use of classroom technology utilizing Dell, and Apple desktops, laptops, mobile devices, servers. Resolution and problem-solving communications using ServiceNow Domain Controller account creation for staff, faculty, and student users. Imaged and deployed devices using Windows, Mac, and Linux Operating Systems. Setup and supported in person and virtual events for Staff, Faculty and Students Printer deploying and networking for staff and faculty. Testing and Troubleshooting Classroom technology to minimize disruptions to student productivity

Preparing quotes and preparing systems for faculty and staff use. Customer Success Specialist, Technical Support

AdvantIDge INC – Los Angeles, CA 09/2018 to 12/2019 Prepared Quotes over the phone, through email, and in person Processed, Fulfilled, and Billed Orders Troubleshooting Tier One Tech Support Issues for all Identity Management Brands Hardware and Software such as HP, Xerox, Canon, and Epson ID printers and scanners.

Training Customers on New Products and giving them basic tutorials on setup and use Communications using Zendesk and Outlook

Documentation of correspondence for internal records and QA. Touring Puppeteer

Madcap Puppets -Cincinnati, OH 08/2014 to 05/2017

Performed puppet shows in public schools; specialized in outreach for underprivileged schools Engaged children between ages 6-12 in groups of 50- 1000 at a time Coordinated travel schedules with company and clients Influenced

public relations for the company through client care while on the road Maintained good driving record and responsible use of company vehicle Tech Support Specialist

Ranstadd Technologies – Columbus, OH 12/2013 to 08/2014 Troubleshooting IT issues with network devices for Discover Financial Password Resets and Account Unlocks for Discover Employees Updating and resolving support tickets in Zendesk. EDUCATION

12/2010- Bachelors of Science:

Psychology Kent State University

12/2010- Bachelors of the Arts: Theatre

Studies Kent State University

8/2005 Certificate in Theatre and Film Performance Fort Hayes Metropolitan Career Center for the Performing Arts Certifications

2023- KST Knowledge Base Infrastructure Certification

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