Customer Experience Data Analytics
Resume:
AMANDA WARD
T r a n s p o r t a t i o n P l a n n e r I I
SKILLS
Process and workflow
improvement
Customer experience and
customer needs
Data analytics and
competitive analysis
Time management
Thrive well in ambiguity
Detail Oriented
OTM
C3
Excel
EDUCATION
ROOSEVELT UNIVERSITY
B.A. in Paralegal Studies
2020
EXPERIENCE
TRANSPORTATION PLANNER II FEBRUARY 2025 – PRESENT
G3 Enterprises
• Performs inbound and outbound load planning activities by applying logistics skills through consolidation of purchase orders, routing and selecting the best possible carrier, and transportation strategy to meet service and cost expectations. Oversees the planning and execution of 35 – 60 outbound loads per day.
• Manages day-to-day activities, tracks and traces loads, communicates load changes or issues, maintains load visibility (end to end), and assists with issue resolution and communications.
• Provides cross functional support on transportation related queries. Consults with project team members and customer stakeholders to identify, define, and document business needs and objectives, current reporting capabilities, and challenges related to the business functions.
• Generates daily/weekly/period reports as required from the Transportation Management System to facilitate continuous KPI improvements.
• Builds relationships with and works directly with carriers to understand their service capabilities, improve tender acceptance rate, on-time pickup and on-time delivery, and continuously monitor their performance. Able to increase-on time delivery of outbound loads by 20% through planning and coaching.
AREA MANAGER II APRIL 2021 – JANUARY 2025
Amazon
• Coordinated with carriers, drivers, and site operations to ensure timely and efficient delivery of freight. Oversaw the planning, loading, and dispatch of 180,000 packages per day.
• Implemented processes for quality improvement, such as increasing scanner accuracy from a 96.5% average to 97.7% translating to an actual savings of $426,708 over the course of a year.
• Created formalized standard work used across shifts for the sortation process of up to 375,000 daily packages, including staffing plans, floor optimization, and dock layout organization. Able to improve productivity performance by 13% and quality performance by 27% over the course of a year.
• Built and executed productivity plans through forecast reviews; determining productivity requirements, and partnering with other leaders to balance labor needs. Verified dispatch plan was accurate and sufficient for daily volume and submitted ad hoc requests or cancellations accordingly.
• Oversaw and managed the performance of direct reports, relating to training, development, motivation, retention, and discipline. Mentored peers on standard work to align performance expectations and improve productivity and quality performance. TITLE EXAMINER JULY 2019 – APRIL 2021
First American Title Insurance Company
• Examined chain of title for commercial and industrial properties to determine ownership and legal restrictions prior to the sale or development of land and property.
• Used extensive title knowledge to examine the prior chain of title and relevant documents for errors, identified any title issues, and took necessary steps to ensure clear title.
OBJECTIVE
Results driven Transportation
Planner accustomed to
overseeing operations and
transportation with strong
attention to detail. Broad
knowledge of warehouse
operations, excellent
organizational skills, and the
ability multitask. Proven
success in managing teams,
improving process, and
driving efficiency.
**********@*****.***
www.linkedin.com/in/aman
da-ward-048215175
Wilmington, IL
• Researched and analyzed records and documents such as mortgages, leases, liens, judgments, easements, and map books to identify the proper requirements to be used for the current transaction and property type.
• Wrote title products based on the interpretation and application of procedural guidelines. Added appropriate requirements and exceptions to the commitment for issues that needed to be resolves prior to closing.
• Ensured finished product was constructed in the correct format and contained all standard requirements and exceptions.
BARISTA FEBRUARY 2013 – APRIL 2021
Starbucks
• Consistently delivered quality products in a fast-paced environment, while maintaining a clean and comfortable setting for customers to connect and enjoy.
• Ensured all operational policies and procedures, including those for cash handling and safety and security were followed.
• Assisted with inventory control and stock management, and verified all packaged products were correct, undamaged, and in compliance with the Illinois Department of Public Health for sale to customers.
• Trained associates on safety standards and enforced those standards on a consistent basis.
• Anticipated customer and store needs by continually evaluating the environment and customers for cues.
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