Personal Injury Case Manager

TOM CARSTARPHEN

SENIOR PARALEGAL-NEGOTIATOR

**** *. **-**, #**** ***.***********@*****.***

Round Rock, Texas 78681 512-***-****

QUATLIFICATIONS

** ***** ********** ** *****/insurance field as Paralegal/Negotiator/Adjuster with Superior Skills in Assessment/Development/Resolution SOFTWARE

ECM/Pacer, Efile Texas; Legal Software: Neos, Lexis/Nexis, Westlaw, MS Word, Adobe, Excel, Outlook, PowerPoint

PROFESSIONAL EXPERIENCE

Paralegal/Negotiator

Dang Law Group/Dang & Zapata Law 8/2023-2/2025

Preparation of Bodily Injury Settlement Demands and Negotiations to Settlement Managed Case Manager Team on Client Treatment and Records Acquisition Fox & Associates, PLLC 3/2008 – 5/2011

Patricia Brown & Associates 7/2004 – 3/2008

Developed and negotiated non-litigated Personal Injury Claims and prepared Court Filings/Discovery

Client intakes, correspondence, investigations, and evaluations for attorney Negotiated with subrogation with health insurers, WC carriers and subrogation claim entities Paralegal

Poli, Moon & Zane, PLLC 2/2020 – 8/2023

Callagy Law, P.C. 5/2019 – 2/2020

Robert Collins & Associates 5/2014 – 9/2017

Developed Case Files, Prepared Pleadings and Discovery, Monitored Calendars, Managed Client Relations and Correspondence

Handled Filings of State and Federal Cases in TX, NM, AZ and CO Prepare Legal Pleadings, Motions/Orders, Offensive/Defensive Discovery Set up Expert and Witness Depositions, Court Notices, Subpoenas & Subpoena Duces Tecum Prepared Trial documentation including Voir Dire, Jury Charges, Motions in Limine Property Damage/Insurance Bad Faith Claims – Commercial and/or Residential Kitchens Law Firm (Paralegal Only) 2012 – 2014, 2017 – 2019 Fox & Associates, PLLC (Paralegal/Negotiator) 3/2008 – 5/2011 Patricia Brown & Associates (Paralegal/Negotiator) 7/2004 – 3/2008 Developed/Negotiated non-litigated Personal Injury Claims, prepared Court Filings and Discovery

Performed client intake interviews, correspondence, investigations, and evaluations to brief attorneys, and Negotiated Subrogation Claims

Contract Claims Adjuster

Texas Property & Casualty Insurance Guaranty Association 1/2003 – 7/2004 Developed assigned Claim files and negotiated Casualty, Property and Commercial claims plus Professional Errors & Omissions Claims

Confirmed Coverages on all Assigned Claims

Supervised all Outside Claims Counsel

Managed excess coverage/reinsurance correspondence per Texas Property & Casualty Insurance Guaranty Act

Plaintiff Claims Adjuster-Negotiator

Bob Richardson Law Firm 9/1999 – 1/2003

Developed and Negotiated average of 150-200 non-litigated Personal Injury Claims per year Client intakes, case investigations, and evaluations for litigation counsel Prepared demand packages and negotiated settlements and subrogation claims Maintained claim diaries and communications with clients, attorneys and carriers Litigation/Corporate Paralegal-Claims Adjuster

Commercial Indemnity Insurance Company 1996-1998

Handled corporate filings and correspondence for company with Texas Secretary of State, Texas Department of Insurance, and Texas Comptroller of Public Accounts Maintained corporate board minutes and corporate documents file Handled insurance claims and litigation including correspondence, court filings, discovery and claim resolution

Adjusted miscellaneous injury claims

Paralegal

Downs & Associates (Captive Las Firm for Cigna Insurance Co.) 1990-1994 Handled case filings for Workers’ Compensation claims with TWCC Handled correspondence, filings, and discovery for personal injury defense claims Created and cataloged library of TWCC case decisions for staff counsel EDUCATION

Paralegal Training Institute of Clear Lake: Paralegal Certificate, 1990 Texas A & M – Commerce: Master of Music Education, 1980 Texas Wesleyan University: Bachelor of Music, 1978

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