Customer Service Client

ANA MARIA FITCHETT )

Brandon, FL ***** 813-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Extensive years of corporate experience exceeding goals and objectives within the Financial and Customer Service

industries, my current position as a Client Service Analyst allows me to utilize my extensive knowledge and experience.

am innovative and results-driven team player, focused on achieving exceptional results in constantly evolving

competitive environments with positive attitude. have held positions in Title companies as a closer, loan processor,

and Compliance Dept.

SKILLS

Training Junior Team Members Identifying Risks

Fraud Prevention and Detection Analytical skills to identify issues

Subject Matter Expert Strong interpersonal skills.

Communications Strategies Make sound business decisions and exercise good judgment.

Customer Care Managed High Value queue with payments over 5 million.

Loss Mitigation Reviewed payment history and verified with client if authorized.

Risk Level Determination Emails sent to CSAMs for client verification.

Effective Communication Team Pillar/Social coordinator

WORK HISTORY

JPMorgan Chase Tampa,FL

Fraud Analyst January 2017- Current

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Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent

activity.

Worked on High value payments ranging from 20 million and above of many different currencies.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Verified history of beneficiary accounts and Bad Bene lists.

Dealt directly with clients by phone and email to verify payments are authorized.

Reviewed Payment details for specifics, looking for red flags and advise client as needed.

Increase company limits for clients as requested for ACH and wire company limits.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of

crime.

Maintained FX excel daily report of payments over 5 million. Validate with clients and/or CSAMS.

Provided exemplary level of customer service to clients and company personnel.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Mentored and trained newly hired employees to familiarize each with job responsibilities and organizational

procedures.

Demonstrated respect, friendliness and willingness to help wherever needed.

Performed duties in accordance with applicable standards, policies and regulatory.

Maintained energy and enthusiasm in fast-paced environment.

Proved successful working within tight deadlines and fast-paced atmosphere.

Offered friendly and efficient service to customers, handled challenging situations

with ease.

Sending out email to clients or CSAMs for client verification

Work in team environment and take inbound calls.

Contact this candidate