Patient Care Customer Service
Resume:
MARY AUSTIN
P H L E B OTOMIST/ MEDICAL A S S I S TANT
****.******.**@*****.***
radford, Virginia 24141
Contact
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Reliable healthcare professional offers experience administering medications, collecting and processing lab specimens, scheduling appointments and updating patient records. Proven ability to remain organized and work closely with physicians and nurses in a fast-paced environment. Committed to providing outstanding patient care and support to ensure patient satisfaction.
P r o f e s s i o n a l Summary
S k i l l s
Care Plan Assessment Knowledge of State
Regulations
Mobility Support Patient Restraint
Crisis Management Phlebotomy Procedures
Time Management Drawing Blood
Specimen Labeling
Procedures
Biohazardous Waste Disposal
Sanitation and Sterilization Hazardous Waste and
Disposal
Sharps Disposal Venipuncture and Capillary
Puncture
Measuring Vital Statistics Patient Scheduling
Medical Terminology HIPAA Compliance
Procedure Assistance Clinical Documentation
Immunization Administration Knowledge of EKG rhythm interpretation
CMA
NEW RIVER MEDICAL GROUP
Feb 2024 - Present
E x p e r i e n c e
Responded quickly to emergent situations using appropriate judgment and decision-making skills. Managed filing system for patient charts ensuring all documents are properly stored and easily retrievable.
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PHLEBOTOMY TECHNICIAN
PATHWAY SOULTIONS
Apr 2023 - Present
DIRECT SUPPORT PROFESSIONAL
STRENGTHENING OUR SYSTEMS — Floyd, Va
Apr 2023 - Dec 2023
MERCHANDISER
KEURIG DR. PEPPER — Va
Oct 2017 - Mar 2023
MEDICAL RECEPTIONIST
FORT CHISWELL MEDICAL CENTER — Fort Chiswell, Va
Apr 2010 - Jul 2015
Successfully maintained inventory of medical supplies by tracking usage levels and ordering new supplies as needed.
Answered telephones promptly while providing a high level of customer service to callers. Utilized critical thinking skills to prioritize tasks and ensure efficient workflow in busy clinical environments. Assisted physicians with routine procedures such as EKGs, vitals measurements, injections, and wound care. Provided direct patient care including taking vital signs, administering medications, documenting symptoms, and preparing for exams.
Successfully drew blood from patients of all ages and skill levels in a timely manner. Performed venipuncture procedures with accuracy and precision. Calmly handled difficult or challenging situations that arose while performing phlebotomy duties. Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials.
Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples. Ensured compliance with OSHA standards regarding universal precautions for infectious diseases. Identified changes in client status or needs and communicated to supervisor. Documented delivery of quality care in client's clinical record. Maintained records of services performed and condition of patients. Encouraged individuals to participate in leisure and social activities. Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
Executed planogram, pricing, and signage updates, fostering exceptional customer experiences. Monitored sales performance and adjusted merchandise displays accordingly. Utilized data analytics tools to optimize product placement across multiple channels. Researched industry trends to identify opportunities for developing new products. Implemented creative solutions for displaying merchandise in store environments. Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise. Implemented store layout changes, including the addition of new fixtures. Engaged and inspired shoppers to buy more items with organized merchandising strategies.
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Provided typing, word processing, and clerical support and assisted with special projects. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions. Maintained office and faculty supplies to keep optimum stock on hand. Scanned and documented new patient information in electronic health records for registration purposes. Greeted patients immediately upon arrival, providing excellent customer service. Evaluated daily schedules, accommodating patient flow and minimizing missed appointments. Collected co-payments and co-insurance and issued appropriate receipts during check-in. Assisted with administrative tasks such as filing documents or preparing mailings. Recorded patient and insurance payments, maintaining accurate financial records. Prepared various reports on demand from physicians or other healthcare providers. Reviewed patient charts prior to appointment day for accuracy of information. CERTIFICATE IN CERTIFIED CLINICAL MEDICAL ASSISTANT Mar 2024 PATHWAY MEDICAL INSTITUTE
CERTIFICATE/CERTIFICATION IN PHLEBOTOMY
Jul 2023 PATHWAY MEDICAL INSTITUTE
CERTIFICATION
WYTHE COUNTY TECH CENTER — Wytheville, Va
DIPLOMA
May 1998 FORT CHISWELL HIGH SCHOOL — Fort Chiswell, Va Education
Keera Johnson — Pathway Medical Institute
Instructor
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References
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