Customer Service Assistant Manager
Resume:
Kimberly Watkins
Columbia, SC *****
***********@*****.***
Professional Summary
I am dedicated to my job no matter what is, I have proper organized skills, time management and open mind when changes come about. I keep an open mind and know the importance of adaptation and listening to all points of view. Most importantly be able to adapt to change at anytime. Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon Warehouse-Columbia, SC
October 2020 to Present
First job ICQ making sure each been had the proper number of items, second position is picking the items for the orders, to make sure they were sent in out in proper time manner. Cook
Sphinx Petroleum-Columbia, SC
June 2023 to August 2023
Preparing food in the kitchen from frying chicken and variety of different foods. Making sure the kitchen was sanitized and food was at proper temperatures. Making custom sandwiches and making completing different orders in timely fashion.
Assistant Manager
Family Dollar-Columbia, SC
February 2023 to May 2023
Supervise multiple employees with their schedules and proper training. Make sure the money in the drawers are properly accounted for and transaction run smoothly. Making sure the store is properly stocked, the merchandise is properly logged in the system. Making sure the customers are properly greeted and served with proper customer service.
Assistant Manager
Dollar General-Columbia, SC
April 2022 to August 2022
Making sure the store is properly stocked and making sure other employees were properly trained. Making sure was stocked and clean and available to the customers. Making sure money was accounted for and transactions went smoothly and customers were satisfied. Cook/Cashier
McDonald's-Columbia, SC
March 2022 to June 2022
Help serve customers with their meals, and preparing their meal orders in timely fashion. Taking customers orders and making sure the money transactions went smoothly. Customer Service Representative (Remote)
Urgently Roadside Assistance-Columbia, SC
March 2021 to February 2022
Assisting Customers with roadside assistance when they call in. Making sure they had the proper towing for their cars. Making sure they are safe and alternative transportation. Making sure payments are taken properly, making sure the drivers have the proper information to get to the client and the proper equipment as well.
Program Director
The Mentor Network-Columbia, SC
July 2016 to June 2017
Managing over 12 employees making sure they properly trained and had all updated certifications. Making sure they were properly on the schedule and delegating multiple assignments in order make sure the individuals with disabilities were properly taken care of. Making sure that their living environment was up to code and safe with the proper things in the house for safe living. Juvenile Correctional Officer
Bell County Juvenile Detention Center-Killeen, TX
August 2013 to March 2014
Supervising the juveniles with daily activities providing a safe environment. Transporting them to different location throughout the facility.
Customer Service Representative
Teleperformance-Killeen, TX
October 2011 to January 2012
Insisting customers with their medical part D insurance with payments and addressing their medication questions on the tiers and different levels.
Healthcare provider
Konania house-Cleveland, OH
November 2010 to September 2011
Taking care of multiple adults in a group home with their daily activities and making sure they get to doctor appointments, and grocery shopping. Making sure they have meals and providing safe environment.
Home Health Aide
Almost Family-Shaker Heights, OH
December 2008 to August 2010
Taking care the elderly with their ADL's and taking them to appointments and making sure they have their medication.
Correctional Officer
Florida Department of Corrections-Ocala, FL
October 2007 to September 2008
Supervising inmates in maximum security prison making sure everything was secure daily. Making sure inmates were at their proper stations and working safely without in confrontations. Doing security checks around the prison so no escapes. Making sure inmates have their medications and proper necessities. Night Manager
RaceTrac Petroleum, Inc.-Ocala, FL
July 2007 to May 2008
Making sure the store was properly running correctly. From making sure merchandise was order and accounted for properly. That the gas was delivered and properly inserted in the computer. Making sure the money in the drawers was counted properly.
Customer Service Manger
Walmart-Ocala, FL
March 2006 to June 2007
Supervising and training other front end cashiers on proper customer service. Making sure they were properly completing transactions and proper customer service. Education
Bachelor's degree in Criminal Justice
Strayer University-South Carolina-Columbia, SC
March 2017 to December 2018
Associate's degree in Medical Assisting
Orion college-Plantation, FL
June 2014 to January 2016
Skills
• Supervising Experience
• Security
• Medication Administration
• Surveillance
• Meal Preparation
• Data entry
• Warehouse Experience
• Management
• Microsoft Office
• Cleaning Experience
• Assistant Manager Experience
• Microsoft Word
• Order Picking
• Typing
• Food Preparation
• Merchandising
• Logistics
• Cash Handling
• Phone etiquette
• Mentoring
• Developmental Disabilities Experience
• Home Care
• Conflict Management
• Cna (10+ years)
• Caregiving
• Case Management
• Microsoft Outlook
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