Customer Service Accounts Payable
Resume:
Karam N. Habib
**** ********* *****. ********, ******** 719-***-**** *********@*****.***
SUMMARY
Senior collector for banking operation, cell phone company or auto loan firm. Experienced in collecting delinquent accounts and assisting with customer problems and concerns. I am a career-oriented person who is looking for a long-term position with growth opportunities.
Dispute Resolution Able to Analyze Goal-achieving Problem Solver
CAREER HISTORY
August 2023- Current
United Healthcare
Senior Claim Representative- Navigate claim denial process between members and providers.
August 2018 – August 2023 Colorado Springs, CO
United Healthcare
Customer Service Representative- Navigated over 600 Mediare Members in my personal portfolio. Provided all areas of support to include billing, appointments, researching providers, etc.
June 2016 – June 2018
Progressive Insurance Colorado Springs, CO
Customer Service Call Center Representative - Commercial Lines
February 2008 – June 2016
Sprint Corporation Englewood, CO
Handled and collected on past due accounts. Assisted in resolving complex customer issues and offering better solutions to pay past due accounts.
February 2007- February 2008
Citigroup Englewood, CO
Handled and collected on past due accounts, helped customers in resolving issues to pay their auto loans.
March 2006 – September 2006
T-Mobile Colorado Springs, CO
Resolved and handled customer issues, advised about best rate plans, helped in billing issues and resolution, and trouble-shooting customer equipment.
December 2003 – March 2006
Checks Unlimited Ph. Colorado Springs, CO
Resolved collection accounts, maintaining top records and receiving bonuses. Handled calls from Checks Unlimited customers to buy company products. Successful in meeting and exceeding daily sales goals.
February 2002 - September 2003
Fleet Credit Card Services Colorado Springs, CO
Handled calls to and from Fleet Bank Card holders in the late stages of collection.
January 2000 - November 2001
Coltrin & AssociateYardley, PA
Handled accounts payable and receivable. Utilized my banking experience to reconcile corporate card accounts on a monthly basis. Entered the accounts general ledger coding for each payment.
March 1996 January 2000
American Re-Insurance Co. Princeton, NJ
Accounts payable clerk. Duties included entering invoices into accounting system for payment, reviewing and processing expense reports, processing of checks, researching and resolving accounts payable or accounts receivable issues.
January 1986 - March 1995
The Bank of New York Lodi, NJ
Lead Reconciler - Supervised staff of twenty employees for retail lockbox operation. Responsible for reconciliations of up to fifty accounts daily, utilizing PC-based software. Duties included processing checks received from clients, deposits to appropriate accounts, and maintenance and retrieval of detailed summary reports on each account.
Education
High school graduated 1973
Skills
Banking
Financial Reporting Writing
Accounts Reconciliation
10 key typing
Microsoft Excel
Customer Service
Accounts Payable & Receivable
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