Customer Service Inbound Calls and Data Entry
Resume:
Teresa Stewart
*** ****** **, **********, **** Cell: 740-***-**** Email: ******.*********@*****.***
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadline.
Skill Highlights
Attention to detail Customer Service
Microsoft Office Data Entry
Scheduling Problem Solving
Computer Proficient Multi-Line Telephone Line
Professional Experience
Teleperformance- Wellcare Remote
Customer Experience Advisor September 2024-January 2025
Answered Inbound calls
Assisted with Medical Claims for Medicare
Stanley Steemer - Remote
Customer Service Advisor May 2024- September 2024
Inbound Calls
Scheduled Appoiontments
United HealthCare-Remote
Customer Service December 2020-April 2024
Answered Inbound Calls
Assisted with Medical Claims
Initiated Claims Disputes and Appeals
Educated Members on Benefits
Fiserv Dublin, Ohio
Fraud Prevention Specialist July 2017 to April 2020
Activated Digital Wallet
Customer Service
Stanley Steemer Dublin, Ohio
Customer Service Adviser September 2014 to June 2017
Answered Inbound Calls
Scheduled Customer Appointments
Teleperformance Westerville, Ohio
Help Desk November 2011 to September 2014
Inbound Calls Placed Customers Online Orders
Customer Service Respond to Emails
Process Credits Problem Solving for Agents/Customers
Quality Assurance Analyst
Monitored Agents Calls for Quality
Education
Associates Degree / Medical Billing University of Phoenix Online Graduated May 2011 GPA 3.45
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