Customer Service Accounts Payable

Leslie Ellison

Receptionist

Fort Mill, SC ***** ************@*****.*** +1-704-***-****

Talented professional offering over 10 years of solid and progressive Administrative Support experience, including expertise within accounts payable, business operations and client service capacities.

Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

Skilled at performing independently or within a team to exceed all operational goals and objectives.

Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Carolina Integrative Veterinary Hospital – Fort Mill, SC

June 2022 to August 2024

Welcome clients and their pets, and handle the appointment check-in process; including entering and retrieving information, verifying the reason for the visit, confirming the client's contact details, notifying the medical team of the patient's arrival, and guiding the client and their pet to the exam room.

Place outbound calls to remind clients of upcoming appointments, notify pet owners to fast their pets before surgery, schedule appointments for pets needing services, and more.

Provide guidance to clients on pet care, including medication administration and post-surgery instructions.

Support veterinarians and veterinary technicians with tasks like animal restraint, catheterization, and lab work.

Manage appointment scheduling and phone calls while delivering exceptional customer service.

Ensure precise electronic medical records are kept for each patient.

Be knowledgeable about standard vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

Keep the reception area clean and organized. Contribute to the overall cleanliness and upkeep of the hospital to ensure an excellent client experience.

Handle payment transactions.

Customer Service Representative

VCA Centreville Animal Hospital-Centreville, VA May 2019 to May 2022

Manage phone calls from clients seeking appointments, asking about the hospital, requesting medication refills, and, with veterinarian authorization, contacting the pharmacy as necessary.

Handle phone inquiries, schedule appointments, file records, process payments, manage office supply inventory, and send reminders.

Collect samples from clients and prepare them for lab submission.

Assist with surgery preparation and monitor anesthesia.

Provide nursing care to patients following the veterinarian’s instructions.

Prepare sterile surgery packs, gowns, and other instruments.

Cleaning responsibilities involve sanitizing rooms between appointments, disinfecting cages, cleaning surgical areas and instruments, handling laundry, and performing general clinic housekeeping tasks.

Assisting technicians with animals

Process payments for clients.

Part-time Receptionist

Piedmont Pet Veterinary Care

2017 to 2019

Pull client charts and post daily scheduled appointments and procedures

Greet and check-in clients for appointments and update the existing file or collect necessary information to prepare a new client file

Maintain sign-in sheets and update waiting client communications

Receive all incoming calls, record messages, and direct calls to appropriate doctor or staff member

Prepare and maintain medical records with updated patient information

Schedule appointments and surgical procedures

Follow up with clients for scheduled outpatient and pre-surgery appointments with reminder of time and requirements

Provide clients with medication information prescribed by veterinarians

Act as a liaison between client and veterinarian

Responsible for cleaning reception area, front door and waiting area, and collecting samples when necessary

Participate in all aspects of animal care including calming and soothing anxious patients

Assist with over-the-counter sales including management of food orders, medicine, and supplies

Complete financial paperwork for billing, record, and client payment

Follow up with clients for closing outstanding payments

Support office computer operations utilizing DVM management software

Use the computer software system to accurately and efficiently search for information

Ensure all mailings are complete and mailed

Copy and mail (or fax) patient records at client request

Lead Teacher/Substitute Teacher for all ages

Rainbow Station

2014 to 2017

Stepping in for absent teachers, assistants and administrative staff

Making weekly lessons plans in ABC, math, social studies and science

Making a weekly snack schedule for after-school children

Coordinate learning centers on a daily basis

Create games and crafts that are compatible with the theme of that week

Help children with any physical or emotional distresses of the day

Prepare lunches, snacks and do any cleaning that is necessary

Communicate with parents on a daily basis on their child's progress

Leading circle time and reading books to children on a daily basis

Driving Mini-Bus to pick of children from area schools

Helping children to learn to socialize with their peers

Creating bulletin boards for the different themes of the year

Making the classroom a fun and exciting place, where children want to come to learn and play

Guiding children in learning to read and prepare a recipe.

Created a small garden with the help of school age children

Lead Teacher for ages 4

ABC Kiddie College

2011 to 2014

Making weekly lessons plans in English, math, social studies and science

Coordinate learning centers on a daily basis

Create games and crafts that are compatible with the theme of that week

Make speeches at Open House and Graduation Ceremony

Help children with any physical or emotional distresses of the day

Prepare lunches and do any cleaning that is necessary

Communicate with parents on a daily basis on their child's progress

Leading circle time and reading books to children on a daily basis

Teaching English to children when English is their second language

Helping children to learn to socialize with their peers

Creating bulletin boards for the different themes of the year

Making the classroom a fun and exciting place, where children want to come to learn and play

Education

Certificate

Dental Terminology Northern Virginia Community College

2010

Certificate

Dental Office Workflow Northern Virginia Community College

2010

Associate Degree in education

Accounting Greenville Technical College 1990

Skills

•Filing

•Data Entry with Microsoft Office products

•Scheduling

•Receptionist

•Animal Care

Contact this candidate