Scrum Master Project Management

Mark Garner, CSM

Wesley Chapel, FL 612-***-**** **********@*****.*** www.linkedin.com/in/markcgarner

PROJECT MANAGEMENT AGILE / SCRUM PROCESS IMPROVEMENT CONTINUOUS IMPROVEMENT

Certified Scrum Master (CSM) with more than six years of experience leading cross-functional Agile teams in charge of planning and completing complex, large-scale projects.

Highly skilled in managing the delivery of projects utilizing Agile / Scrum and Kanban practices, while optimizing team performance, and driving alignment across business stakeholders. Leverages excellent technical skills in Jira, Confluence, and data-driven reporting to drive the successful delivery of technical systems and processes. Strengthens collaborations with multidisciplinary teams to mitigate risks and enable continuous improvement in fast-paced, performance-driven environments. Currently seeking a Scrum Master role.

PROFESSIONAL ACHIEVEMENTS

●Led multiple major projects at US Bank, including leading the project management team’s transition from Waterfall to Agile and Scrum methodologies, supporting the implementation of a new Fraud Behavioral Analytics application, and upgrading internal fraud ingestion processes, which produced $1 million in annual savings.

●Directed an insurance claims and coverage application installation project, leading application administration services across 12 states over a period of six months, an initiative that produced over $1 million in new revenue.

●Transitioned US Bank's data pipeline from Informatica to Scala over six months while leading Agile methodology shifts from four-week Scrum to Kanban, and ultimately to two-week Scrum sprints, improving system performance and team velocity.

●Managed the installation of a third-party internal fraud detection application at US Bank, which saved the $10 million annually in losses.

CERTIFICATIONS

Certified Scrum Master (CSM), 2020

SCRUMstudy Agile Master Certified (SAMC), 2021

Project Management Professional (PMP), 2021

PROFESSIONAL EXPERIENCE

PIRANHA DIVE MANUFACTURING, Wesley Chapel, FL

Consultant (Mar. 2021 - Present)

●Support order fulfillment and financial functions across the entire business, with a focus on building cross-team alignment according to Scrum Master practices.

●Translate order processing and bookkeeping deliverables into actionable backlogs, ensuring the on-time, strategic tracking and completion of business-critical tasks.

●Optimize workflow efficiency by managing order pulling and packing activities, prioritizing tasks and supporting consistent sprint throughput.

●Reinforce delivery accuracy through detailed financial tracking and purchase management, monitoring workflow process velocity while maintain sprint flow.

●Improve process reliability by assisting in annual bookkeeping reviews, identifying discrepancies and contributing to continuous improvement of financial management activities.

INSURANCE ADMINISTRATIVE SOLUTIONS, Clearwater, FL

IT Project Manager (May 2024 - Feb. 2025)

●Drive the successful planning and delivery of Agile-focused projects; coordinated development teams according to established priorities, identified dependencies, and enforced a collaborative, goal-focused project management organization.

●Oversaw full project lifecycles from planning through delivery, ensuring milestone completion within scopes, timelines, and cross-functional team capabilities.

●Led stakeholder and client communications through status meetings and strategic touchpoints, proactively addressing risks and managing expectations throughout all project phases.

INSURANCE ADMINISTRATIVE SOLUTIONS - IT Project Manager (Continued)

●Enhanced delivery visibility by setting up and managing projects in Jira, including customizing workflows and maintaining backlogs according to evolving business goals.

●Resolved bottlenecks by strategically aligning resources and adapting timelines, empowering teams to sustain delivery momentum across sprints.

US BANK, Minneapolis, MN

Scrum Master (Mar. 2022 - Dec. 2023)

●Led three cross-functional projects within the Data Team by overseeing end-to-end Agile delivery and instituting Scrum and Kanban practices across US-based and offshore teams.

●Facilitated Scrum ceremonies including daily stand-ups, backlog development, sprint planning, demos, and retrospectives to strategically drive cadence, focus, and continuous improvement.

●Directed a Scrum of Scrums initiative to ensure cohesive delivery alignment across multiple Agile teams.

●Partnered with product owners and architects to shape and execute strategic plans, contributing delivery leadership and product-level engineering insights.

●Implemented custom Jira Boards and Confluence spaces to support team-specific needs, ensuring transparency, comprehensive documentation, and strategic tracking of Agile project deliverables.

UNION BANK, Los Angeles, CA

Application Developer (Jan. 2022 - Feb. 2022)

●Collaborated with stakeholders and team members to ensure clear communication and alignment with project deliverables, driving maximum Agile team performance and project results.

●Analyzed system requirements and designed application architectures, applying problem-solving and critical thinking skills, as well as strong technical expertise in application development to guide successful solution implementations.

●Configured and customized user roles and permissions to align with evolving stakeholder needs, improving collaboration and reinforcing the clarity of roles across technical teams.

●Implemented security protocols including authentication and authorization controls, improving risk management capabilities while maintaining alignment with quality and compliance directives.

●Adapted quickly to complex platforms like the Global Case Management system, applying flexibility and technical fluency to support continuous solution delivery activities.

US BANK, Minneapolis, MN

Scrum Master (Mar. 2019 - Apr. 2021)

●Managed team efforts across multiple workstreams, which included leveraging Jira to enhance the visibility of deliverables, define and manage backlogs, and improve cross-functional collaborations.

●Led daily Scrum meetings and retrospectives to optimize team alignment, strengthen focus on sprint goals, and promote continuous improvement throughout projects.

●Generated reports for senior leadership to highlight key delivery metrics, identify progress insights, and strategically inform project planning and stakeholder decisions.

●Utilized SQL expertise to develop data-driven insights for project planning and prioritization, enabling data-informed project management.

US BANK, Minneapolis, MN

Application Developer / Implementation Manager / Business Analyst (Jul. 2011 - Mar. 2019)

●Led initiatives focused on developing critical application enhancements and updates, guiding Agile delivery efforts while aligning cross-functional teams to meet evolving business needs.

●Collaborated with the project management team during large-scale, business-critical initiatives, defining project deliverables and statuses during the coordination of multiple stakeholders and delivery streams.

●Directed change management and implementation efforts, leading risk management activities to orchestrate deployments and ensure compliance throughout solution delivery initiatives.

EDUCATION

Master of Accounting, 2016 - UNIVERSITY OF PHOENIX

Bachelor of Accounting & Business, 2014 - UNIVERSITY OF PHOENIX

SKILLS & EXPERTISE

Project Management, Agile / Scrum, Kanban, Sprint Planning, Backlog Management, Jira / Confluence, SQL, Agile Metrics Tracking, Status Reporting, Forecasting, Variance Tracking, Change Management, Risk Management, Implementation Planning, Resource Management, Distributed Team Management, Strategic Roadmapping, Continuous Improvement, Process Improvement, Relationship Management

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