Human Resource Digital Marketing
Resume:
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https://www.linkedin.com/in/harshita-sangwan/
Harshita
Education
Post- Graduate Certificate in Digital & Content Marketing, York University, Toronto, ON Graduated 2024 Post-Graduate Certificate in Human Resource Management, York University, Toronto, ON Graduated 2023 Bachelor of Arts (English Honors), University of Delhi, Delhi, IN Jul 2019 - Jun 2022 Work Experience
Customer Service Representative Toronto, ON
Concentrix Canada Jan 2023 – Mar 2024
• Responded to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Resolved issues efficiently, ensuring high levels of customer satisfaction.
• Maintained detailed records of interactions using internal CRM systems.
• Met performance targets including quality assurance and response times.
• Adapted to fast-paced environments while following company policies and procedures. Business Development Associate Mississauga, ON
Global HR Aug 2024- Present
• Conduct cold calls and in-person visits to prospective clients to generate new business opportunities.
• Schedule and lead meetings with potential clients to discuss staffing solutions.
• Assist in negotiating and finalizing contracts, ensuring alignment with company policies.
• Manage client data in excel spreadsheet to maintain accurate records and support team initiatives.
• Collaborate with the marketing team to develop content that aligns with client needs. Entry Level Sales Representative Mississauga, ON
United West Sept 2023 – July 2024
• Passionately helped customers find the right products to improve their lives, focusing on their needs and preferences.
• Explained new technology and services in a way that was easy to understand for both experts and beginners.
• Thrived in a fast-paced environment, adapting to changing schedules and customer demands.
• Developed strong customer relationships by providing exceptional service, leading to repeat business and loyalty.
• Met and exceeded sales targets, contributing to the company’s growth in the telecommunications market. Customer Relationship Executive Delhi, India
HDFC Bank Mar 2020 – Nov 2022
• Addressed customer queries related to loans, insurance, and credit cards.
• Ensured high customer satisfaction through effective communication.
• Supported banking transactions and account management services.
• Resolved complaints quickly to maintain a positive experience. Leadership and Professional Development
York University Congress 2023 of the Humanities and Social Sciences May 2023 - June 2023
• Facilitated seamless attendee check-in, distributed conference materials, and addressed inquiries to enhance the event experience.
• Collaborated with exhibitors, providing valuable support in booth setup and offering assistance, contributing to the overall success and organization of events
Tools and Platforms
HubSpot, Hootsuite, Google Analytics, Google Ads, Google Keyword planner, Karooya, Canva, Wix for creating landing pages. SKILLS
Customer Service · CRM · Cold Calling · Content Marketing · SEO · POS Systems · Email Marketing · Communication · Problem- solving · Team Collaboration · Time Management
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