Patient Care Customer Relations/office management
Resume:
Rachel McClain
Bryan, TX *****
************@*****.*** 979-***-****
Professional Summary
Experienced and highly organized office management professional with over 10 years of leadership in healthcare operations, staffing, and administrative coordination. Adept at overseeing day-to-day office functions, supervising teams, managing schedules, and maintaining accurate records and compliance. Skilled in office administration, workflow coordination, staff training, payroll, recruiting, and customer relations. Valued for a reliable work ethic and commitment to compliance in fast-paced office settings. Passionate about creating a smooth, supportive, and efficient office environment that positively impacts both employees and clients.
Work Experience
Operations Technician
More Than Rehab – Bryan, TX
May 2024 – May 2025
Supported daily facility operations to ensure efficiency and compliance.
Assisted with patient admissions, discharges, and care coordination.
Maintained accurate documentation and inventory for patient care needs.
Worked closely with healthcare professionals to monitor and support treatment plans.
Recruiting Coordinator
Snelling Staffing – Bryan, TX
May 2021 – May 2024
Coordinated interviews and managed the applicant tracking system (ATS).
Conducted resume screening, phone interviews, and reference checks.
Collaborated with hiring managers on recruitment strategies and job postings.
Supported onboarding and maintained EEO compliance throughout the hiring process.
PAS Supervisor
Interim HealthCare – Bryan, TX
Jan 2018 – Apr 2020
Supervised field staff, coordinated billing, payroll, recruiting, and client visits.
Promoted to salaried leadership role early in tenure.
Right Care Supervisor
Right at Home – Bryan, TX
Jan 2013 – Dec 2017
Managed intake, assessments, and caregiver scheduling.
Handled client communications and maintained HIPAA compliance.
Built strong patient relationships through compassionate care.
Activities Director / Dietary Aide & Cook
Oakwood Assisted Living & Memory Care – Stephenville, TX
Jul 2007 – Dec 2012
Planned and led resident activities and social events.
Supported meal prep, dietary compliance, and kitchen operations.
Collaborated with dietitians and ensured food safety standards.
Education
High School Diploma
Llano High School – Llano, TX 2007
Certifications & Licenses
BLS Certification Active
CPR Certified
Valid Texas Driver’s License
Skills
Office & Administrative Management
Office operations and workflow coordination
Calendar and schedule management
Payroll processing and timekeeping
Document preparation and records management
Filing systems (digital and paper-based)
Supply and inventory management
Vendor coordination and office supply ordering
Human Resources & Recruiting
Staff onboarding and orientation
Interviewing and candidate screening
Employee file management
Compliance with HR policies and regulations
Performance tracking and support
Customer & Client Services
Client intake and front office support
Conflict resolution and service recovery
Phone and email communication
High-level customer satisfaction focus
Relationship building and follow-up
Technology & Systems
Microsoft Office Suite (Word, Excel, Outlook, Teams)
ATS and HR software
Data entry and reporting
Professional Strengths
Detail-oriented and organized
Adaptable and proactive
Leadership and team support
Time management and prioritization
Confidentiality and HIPAA awareness
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