Project Manager Business Process

CARA MCLAUCHLIN

Berkley, MI • ****.**********@*****.*** • 248-***-****

www.linkedin.com/in/cara-mclauchlin

ERP & OPERATIONS PROJECT MANAGER

ERP System Leadership Cross-Functional Collaboration Business Process Optimization

Experienced ERP and operations leader with 15+ years of success administering enterprise systems, driving cross-departmental improvements, and managing complex ERP implementations. Proven track record in streamlining business processes across sales, purchasing, inventory, and logistics functions. Adept at bridging business and technical teams, mentoring diverse staff, and improving data integrity and operational outcomes through strategic system configuration and reporting.

CORE COMPETENCIES

ERP System Administration (NetSuite, PeopleSoft, Texada, iRely) • Readiness

Process Optimization & SOP Development • Cross-Functional Stakeholder Management

Data Integrity & Master File Management • Report Building (Excel, PowerPoint, Crystal Reports)

End-User Training & Support • Change Management • Project Lifecycle Leadership

Team Leadership & Mentoring • Business Re-Engineering

PROFESSIONAL EXPERIENCE

Owner / Studio Manager

Hawaii Fluid Art – Wixom, MI 2023 – Present

Operate retail studio, managing POS system, inventory controls, marketing, and customer experience.

Manage P&L

ERP Implementation Project Manager (Contract)

Corrigan Oil – Brighton, MI May 2023 – July 2024

Led enterprise-wide ERP rollout across 8 business units.

Developed SOPs, system specs, and user documentation to guide implementation and ongoing system usage.

Led cross-functional team meetings across departments including sales, operations, IT, and executive leadership.

Delivered system training to internal teams; provided day-to-day support and acted as go-to resource for users.

Partnered with vendors to refine customizations and integrations across supply chain and purchasing processes.

Vice President, Project Management & Optimization

Escalent – Livonia, MI 2021 – 2023

Directed project portfolio of 150+ annual initiatives and led team of 15 PMs.

Introduced new analytics dashboards and KPIs to drive accountability and track operational success.

Collaborated with global departments to redesign workflows and improve system utilization.

Mentored staff in using tools to manage schedules, data inputs, and client deliverables more efficiently.

Senior Director, Research Operations

Escalent – Livonia, MI 2016 – 2021

Oversaw $17M division with 30-person team, delivering 200+ projects per year across global clients.

Managed internal operations reporting and data quality standards

Implemented employee engagement programs that improved retention and productivity across roles.

Partnered with leadership to scope, define, and execute special projects and software process updates.

Senior Operations Project Director

Escalent – Livonia, MI 2008 – 2016

Led high-volume research project delivery while also serving as operations liaison to IT.

Authored company’s first enterprise SOP manual, integrating compliance and efficiency best practices.

Managed cross-regional delivery teams and ensured clear communication between technical and non-technical stakeholders.

Director of Sales Operations

Entertainment Publications – Troy, MI To 2008

Directed multiple sales operations teams and co-led national ERP (PeopleSoft) rollout.

Spearheaded ERP data migration, warehouse and sales process alignment, and vendor coordination.

Designed and delivered training for field reps and administrative teams across five fulfillment hubs.

EDUCATION

B.A., English – McMaster University, Hamilton, ON

TECHNICAL SKILLS

ERP Systems: NetSuite, Texada, iRely, PeopleSoft, SalesForce, Mavenlink

Tools: Excel (Advanced), Power BI, Report Studio, Crystal Reports, Google Workspace, Microsoft 365

Data & APIs: Data imports/exports, Master file management, Requirements documentation

PM Tools: Smartsheet, Asana, Monday, Teams, Jira (familiar), Custom Dashboards

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