Customer Service Store Manager

Ravyn Coffey

Elliston, VA *****

*************@*****.***

+1-540-***-****

Professional Summary

Customer-oriented Store Manager offering over three years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

CVS Pharmacy-Roanoke, VA

August 2020 to March 2022

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Processed daily paperwork. balanced register drawers, produced staffing schedules. and prepared deposits.

• Managed inventory tracking and physical inventory counts to minimize loss.

• Balanced sales. reconciled cash. and made bank deposits to facilitate opening and closing duties.

• Generated repeat business by responding to customer concerns with friendly and knowledgeable

• Oversaw inventory management through cycle counts. audits. and shrinkage control

• Strengthened work flow productivity by hiring. managing. and developing top talent.

• Oversaw inventory management through cycle counts, audits. and shrinkage control.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Improved store status by implementing process improvements and identifying performance gaps for corrective action.

• Enhanced customer satisfaction and store operations through relationship building and daily problem solving.

• Trained and mentored associates to teach dairy tasks and procedures.

• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Corrected operational issues with process improvements.

• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Built customer relationships and provided superior customer service to boost sales.

• Maintained stockroom condition to preserve product quality.

• Coordinated social media and brand marketing to boost store's image and increase sales.

• Developed and enforced operational improvements to reduce total losses.

• Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.

• Resolved customer problems by investigating issues, answering questions. and building rapport. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

• Coached and developed store associates through formal and informal interactions. Oversaw aspects of maintenance. inventory and daily activity management-e— Oversaw aspects of maintenance. inventory and daily activity management.

• Delegated assignments based on team strengths to optimize floor coverage and service levels.

• Led teams in planning. implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

• Provided mentorship for employees to generate sales. promote effective upselling and cross-sell to improve retail productivity.

• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

• Collaborated with staff to maximize customer satisfaction. streamline procedures, and improve bottomline profitability.

• Checked monthly sales and performance reports to support operational planning and strategic decision- making.

Store Manager

Cvs Health

Education

High School Diploma

Eastern Montgomery High School I - Elliston, VA

May 2002

High school diploma or GED

Skills

• Project management

• Restaurant management

• Nursing

• Assistant manager experience

• First aid

• Computer skills

• Customer relationship management

• Unity

• Ballet

• Google Suite

• Organizational skills

• System administration

• Delivery driver experience (1 year)

• Payroll

• Product demos

• Early childhood education

• Content creation

• Direct sales

• Windows

• Forklift

• Maintenance

• Schedule management

• Management

• Load & unload

• Supervising experience

• Medical coding

• Cash register

• Leadership

• Technical support

• Employee relations

• Epic

• Apache Hive

• VPN

• Business development

• EMR systems

• Skilled nursing facility

• Medical terminology

• Property management

• Employment & labor law

• Cash handling

• Software troubleshooting

• Human resources

• Inventory control

• Conflict management

• Store management

• OSHA

• Accounting

• Basic math

• Data entry

• Time management

• Construction

• Negotiation

• Mentoring

• Continuous improvement

• Restaurant experience

• Attention to detail

• B2B

• General ledger reconciliation

• Interviewing

• Section 8

• Marketing automation

• Data collection

• Google Analytics

• Social media marketing

• Documentation review

• Executive administrative support

• Yardi

• Live chat

• Office experience

• Sales Management

• Welding

• Revenue cycle management

• Slack

• Firewall

• Communication skills

• Customer support

• Typing

• Salesforce

• AI

• Writing skills

• Hospitality

• Call center

• Public speaking

• Financial services

• Cashiering

• Microsoft Word

• Pricing

• Childcare

• Sound judgment

• HVAC

• Bookkeeping

• Planograms

• Social media platforms

• Mobile devices

• Mac OS

• Paid advertising

• Detailing

• Analysis skills

• Search engines

• GPS

• Administrative experience

• Retail sales

• Stocking

• Medical records

• HIPAA

• Customer service

• Social media management

• Research

• Data analysis skills

• Relationship management

• Project leadership

• Merchandising

• Team development

• Sales

• Branding

• Account management

• Node.js

• Email Support

• Facebook Advertising

• Recruiting

• Office management

• Guest services

• Sales management

• Profit & loss

• Databases

• Email A/B testing

• Pharmacy technician experience

• Word processing

• WordPress

• Zendesk

• LIHTC

• ADP

• Community engagement

• Medical imaging

• Fair Housing regulations

• Editing

• Veterinary experience

• Manufacturing

• Upselling

• Microsoft Outlook

• HRIS

• Computer hardware

• Telemarketing

• Web development

• Classroom experience

• Microsoft Office

• Marketing

• Social media analysis

• Appointment scheduling

• Driving

• Heavy lifting

• E-commerce

• Accounting software (Less than 1 year)

• Retail management

• Hotel experience

• Canva

• Strategic management

• Dental terminology

• EHR systems

• Succession planning

• Blood banking

• Phone etiquette

• AS400

• Janitorial experience

• Problem solving

• Microsoft Powerpoint

• Pet care

• Acting

• Inside sales

• Operations management

Languages

• English

Certifications and Licenses

Driver's License

December 2024 to December 2032

Pharmacy Technician Certification

PTCB Certification

Pharmacy Technician License

Contact this candidate