Human Resources Employee Relations

Kelly Rouse, PHR

Fort Worth, TX 501-***-**** *********@*****.*** LinkedIn Link

EDUCATION

University of Arkansas Little Rock, AR

Master's Degree - Industrial / Organizational Psychology Graduation Date: May 2005 WORK EXPERIENCE

Encore Coppell, TX

Human Resources Manager Mar 2020 - May 2025

Provided guidance and manage Human Resources services, policies, and programs including: performance management, career and succession planning, recognition, retention, employee relations, talent acquisition, benefits, policy interpretation and deployment, compensation, compliance, and safety for the Sales and Operations Organizations.

Led the implementation of people-related initiatives that provide an employee-oriented and high- performance culture that contributes to the organization-wide business plan and objectives. Partnered with leaders to manage employee performance to policies, procedures, and programs; and educated on legal practices, acceptable workplace behaviors and appropriate counseling methods. Led change management for company initiatives and promoted company benefits and initiatives through in-person, virtual, and other multifaceted communications. Facilitated and advised employees and leaders on Role-Based Development programs, Leadership Programs, and career pathing to enhance readiness for opportunities. Identified, analyzed, and took action on employee trending data such as engagement, turn over, compensation equity, talent and staffing needs, and diversity and inclusion. Verizon Wireless Southlake, TX

Human Resources Manager - Employee Engagement May 2015 - Dec 2018 I was relied upon as an HR subject matter expert to provide expert counseling and education for stakeholders across all levels to maximize employee engagement throughout Verizon's Network/Engineering organization.

Delivered training to the Network Leadership team to increase engagement, drive team professional development, and improve operational effectiveness. Continually analyzed the work culture to leverage data-driven strategies, plans, and tactics to improve employee engagement.

Human Resources Business Partner Feb 2010 - May 2015 I was integrally involved in ensuring full compliance with HR policies and initiatives across all Southlake, TX-based business units, which included the Network Operations Center, Repair Bureau, and Database Management departments, as well as other stakeholders across the country. I traveled as needed to deliver key support to units throughout the US and carry out special assignments. Successfully rolled out a series of new and updated HR initiatives that were instrumental in improving performance across all areas.

Played a key role as the Employee Advocate for 1,500+ staff, investigating discrimination, harassment, and hostile environment claims among others.

Employed my advanced skills in conflict resolution to deescalate and effectively resolve issues. Partnered with management to execute performance evaluations, corrective actions, trainings, employee relations matters, and staff engagement programs. Recruited, investigated, and onboarded new talent to help achieve all organizational staffing goals. Delivered key recommendations on salary for new hires based on peer equity & market range analyses as well as candidate experience.

Alltel Communications / Verizon Wireless Little Rock, AR Human Resources Generalist II / Analyst -HR May 2007 - May 2010 Supported Alltel’s Accounting/ Finance and Business Processes organizations in all Human Resources policies and initiatives.

Chosen for the Merger & Acquisition project to identify redundancies between Verizon and Alltel, and was responsible for assisting in the re-organization of the Finance/Accounting and Business Processes organizations; including preparing and delivering 300+ Separation messages. Conducted training and advise employees on HR initiatives such as Benefits Annual Enrollment, Performance Reviews/Merit Increase, Succession Planning, and all new company policies or HR systems. Provided support to management on Job Evaluations, Performance Improvement Plans, Written Warnings, Terminations, Employment Law, Promotions/Demotions, and Re-orgs. PROJECT EXPERIENCE

Verizon Wireless Southlake, TX

Senior Human Resources Consultant Jul 2014 - Dec 2014 I was selected by senior leadership to spearhead a project team that successfully rolled out the HQ Pre- Leader Development Program (PLDP) for the inaugural year. The initial program components included webinars for the Kickoff Event, Interviewing Skills, HR101, and Coaching Employees. A Guided 100+ participants through all phases of the six-month program, culminating in each one delivering final presentations to senior leadership. Additionally rolled out the first nationwide HR Business Partner Service-Level Agreements in Verizon Wireless history, which were exceptionally well-received by both C-suite HR Executives and Business Clients.

SKILLS

Skills: Human Resources Management, Employee Relations, Talent Acquisition, Performance Management, Performance Appraisals, On-boarding, Succession Planning, HRIS, UltiPro, PeopleSoft, Microsoft Office, Employee Engagement, Leadership Development, Talent Management, Project Management, Labor Relations, Employment Law Compliance, Labor Management, Organizational Effectiveness, Coaching Conflict Resolution, Job Analysis, Compensation, Benefits, Leave of Absence, Talent Retention, Cross Team Collaboration, Organizational Effectiveness, Career Development, Team Building, and Training & Development.

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