Customer Service Work-From-Home

Charlene Yoakum

**********@*****.*** 510-***-**** Conroe, GA

SUMMARY

Seeking Customer Service Agent role with 14 years of diverse experience in client support, marketing, and security. Excelled in providing exceptional service and solutions as a Credit Assistance Specialist. Skilled in customer education, feedback integration, and cross-functional team collaboration. WORK EXPERIENCE

Wellcare Remote

Medical billing Clerk Oct 2024 - Present

• Process and review medical claims to ensure accuracy and compliance with insurance policies and regulations.

• Verify patient insurance coverage and eligibility to facilitate accurate billing and reimbursement.

• Maintain and update patient records, including billing information and insurance details, in the company's database.

• Collaborate with healthcare providers and insurance companies to resolve billing discrepancies and claim denials.

• Generate and distribute billing statements to patients and insurance companies in a timely manner.

• Assist patients with billing inquiries and provide clear explanations of charges and payment options.

• Monitor accounts receivable and follow up on outstanding payments to ensure timely collections.

• Prepare and submit reports on billing activities and financial transactions to management. Bank of America Remote

Credit Assistance Specialist Jul 2022 - Aug 2024

• Assist customers in negotiating payment arrangements to address past due accounts, ensuring a balance between customer retention and financial responsibility.

• Deliver exceptional customer service by attentively addressing inquiries and crafting tailored resolutions to enhance satisfaction.

• Communicate customer insights to relevant departments, contributing to the refinement of products and services, and inform clients about promotional pricing and organizational offerings. International Design Concepts Remote

Billing Specialist Mar 2017 - Present

• Develop marketing materials, including images, copy, and graphics, to enhance promotional campaigns.

• Maintain a comprehensive database of files, contacts, and project resources to support organizational efficiency.

• Liaise with vendors to ensure timely completion of projects in line with specified requirements. Alameda County Sheriff's Office Oakland, CA

Technician Oct 2015 - May 2019

• Maintained security and safeguarded premises through regular inspections, patrols, and continuous surveillance camera monitoring.

• Compiled and submitted detailed operational reports to inform supervisors of security status and activities.

• Ensured compliance with safety protocols among team members, implementing strict measures to prevent accidents and injuries.

Associated Third Party Administrators Alameda, CA

Senior Pension Administrator Jun 2008 - May 2014

• Conducted comprehensive training for staff on benefits administration and system enhancements, ensuring proficient use of new technologies.

• Managed multiple projects simultaneously, maintaining a standard of high quality and adherence to strict timelines.

• Collaborated effectively with colleagues to fulfill project specifications, devise solutions, and achieve project completion within established deadlines.

EDUCATION

Berkeley High School

High School Diploma

Berkeley, CA

Jun 2008

San Francisco State University

Bachelor of Arts, Communication Sciences and Disorders San Francisco, CA

Aug 2013

SKILLS

Clerical • Communication • Supervision • Customer Service • Analytical • Data Management

Contact this candidate