Care Coordinator Unit Manager
Resume:
Gennie Morrislugo
Shelter Unit Manager, O.R.R. Facility
Houston, TX 77044
*********************@***********.***
Professional Summary
I have extensive experience in emergency management for nonprofit organizations and collaborating with individuals from diverse backgrounds. I work with all levels of management, and I am highly adaptable to changes in the workflow.
Authorized to work in the US for any employer
Work Experience
Health Care Coordinator
Coalition for Barrier Free Living-Houston, TX
September 2023 to Present
As part of my job, I am responsible for planning and executing the requirements of the contract. I work closely with other healthcare professionals to facilitate the registration and vaccination process of individuals against COVID-19 and influenza viruses. My daily tasks include identifying appropriate facilities and coordinating with them to ensure that their clients receive the necessary vaccines for COVID-19 and flu.
Shelter Unit Manager
Upbring Lutheran Services-Katy, TX
February 2023 to August 2023
As a manager, my responsibilities included overseeing more than 60 front-line staff, generating monthly reports on the program's status, managing purchasing, monitoring time and payroll reporting, conducting staff interviews and terminations, and communicating with Spanish-speaking staff and unaccompanied minors at the facility. I ensured that all guidelines for operating an Office of Refugee and Resettlement
(O.R.R) facility were followed, including data collection and reporting. Additionally, I ensured that staff complied with the shelter program and submitted monthly reports. My top priority was to ensure that all unaccompanied minors were treated with respect and professionalism. Finally, I performed any other duties assigned to me.
Disaster Case Manager/Case Supervisor
B.C.F.S. Health and Human Services-San Antonio, TX August 2016 to February 2023
• Help clients affected by natural disasters such as Hurricane Harvey by identifying their unmet needs and finding resources to address those needs.
• Collaborate with various entities such as human services, health, educational agencies, and long-term recovery groups to advocate for clients and resolve their unmet needs.
• Document all communication with clients and agency referrals daily.
• Ensure that all personal identifying information of clients remains confidential.
• Engage clients in identifying their disaster-related needs and develop an Individualized Recovery Plan to achieve their goals and objectives for a complete recovery.
• Supervise a team of ten disaster case managers.
• Handle high-volume calls in a Call Center, both incoming and outgoing.
• Receive and make high-volume calls in a Call Center.
• Other duties assigned.
Resident House Manager
Delilu Achievement Home & Emergency Shelter-Culver City, CA May 2017 to September 2018
Managed girls from ages 13-17, medical appointments, counseling, meal planning, community involvement activities, and case management duties. Reports runaways, manages discord among girls, attends ongoing training for better management of the girls, and monitors the safety, security, and general welfare of residents and facility during assigned shifts. Conducts initial residential intake and exits and orientates new residents to emergency shelters. Encourages, supports, and helps acclimate residents to communal living. Answered 24-hour crisis hotline to provide callers with crisis intervention, Made sure of compliance with shelter guidelines, and assessed consequences for non-compliance. Serves as a mediator to assist residents with conflict resolution skills. Program Specialist II/Emergency Home Repair Program Austin Area Urban League-Austin, TX
May 2013 to October 2015
• Identified and performed intakes for homeowners who needed emergency and critical home repairs
• Supervised and inspected home repairs for individuals who received services through the program
• Daily documentation of all repairs for individuals, both on paper, and electronic files to show improvements of the house
• Facilitated Outreach efforts by speaking to other Provider Agencies, Faith-based organizations, and Community Centers about the program
• Managed active budget and reconciliation of funds for the clients in my caseload (Bids, Quotes etc.) Consumer Specialist II/Facilitator
Center for Independent Living of Broward (C.I.L)-Lauderdale Lakes, FL July 2006 to September 2008
Developed and implemented self-assessment tools for teaching Independent Living Skills to participant of the program for those who needed them
Continuation of resume for
• Organized and delivered independent living services for individuals with disabilities through workshops, cooking classes, budgeting classes, social interaction exercises, daily living skills, and assistive technology
• Daily documentation of all interaction with clients both manually and electronically
• Conducted Public Service Announcements via local radio stations to inform the community of the services
of the agency, and the programs
Outreach Counselor/Employment Specialist
Urban League of Broward County-Fort Lauderdale, FL December 2004 to June 2006
• Information and Referral Point of Contact
• Collaborated with local Businesses and Companies for job placements for participants of the back to work
initiative
• Assisted program participants with identifying and developing tools needed to maintain employment once it was achieved.
• Maintained awareness of available resources to assist participants in meeting their medical, psychological, legal, and other self-identified needs through proper assessments
• Compile monthly data to make sure the objectives of the contact were adhered to. Education
Associate in Business Technology
University of Alabama-Tuscaloosa, AL
September 1977 to December 1979
Skills
• Customer service (10+ years)
• Case management (8 years)
• Social services (10+ years)
• Management (4 years)
• Documentation
• Microsoft Office (8 years)
• Intake Experience (10+ years)
• Contact Tracing Certification
• Individual / Group Counseling
• Motivational interviewing
• Supervising experience
• Mobile testing
• Developmental Disabilities Experience
• Home care
• Time management (2 years)
• Microsoft Excel
• Computer literacy
• English
• Quality assurance
• Dispatching
• Sales
• DME
• Customer support
• CRM software
• Google Suite
• Leadership
• Public speaking
• Emergency management
• Volunteer management
• Public health
• Driving
• Interviewing
• Training & development
• Leadership (4 years)
• Presentation skills
• Hospitality
• Customer service
• Conflict management
• Public relations
• Salesforce (3 years)
• Supervising experience
• SharePoint
• Social work
• Typing
• Windows
• Google Suite
• Administrative experience
• Customer relationship management
• Marketing
• Sales
• Home health
• Retail sales
• Cosmetology
• Nail care
• GM vehicles
• Microsoft Access
• Negotiation
Languages
• Spanish - Intermediate
Certifications and Licenses
CPR/First Aid
March 2023 to Present
Disaster Preparedness Training Certified through FEMA Contact Tracer, through John Hopkins Hospital
August 2022 to Present
Driver's License
Driver's License
Nail Technician License
Additional Information
Summary of Skills
• Exceptional Customer Service
• Disaster Case Management (Immediate and Long Term
• Working with Diverse Population
• Experienced with guidelines related to Social Services
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