Social Media Customer Service
Resume:
Cortney A. Budney
Wilmington,NC *****
Professional Profile
Business Owner and Manager/ 14 years
Social Media and Marketing Proficient (Facebook, Instagram, Twitter, LinkedIn)
** ***rs of Coaching, Speaking and Teaching
14 years of Sales/Enrollment and Sales Training (selling $10-$38k monthly and pay in full programs)
12 years of all basic coaching tech (CRMs, Email Marketing, Asana,and more)
8 years of Team Leadership experience
Customer Service/22 years (including face to face and telephone contact)
Google- extensive experience with Docs, Sheets, Calendars, etc.
Microsoft Office proficient (Word, Excel, Outlook, and PowerPoint)
Typing Speed- 60 WPM
Professional Experience
Awakened Entrepreneur Academy (AKA Cortney A. Budney Coaching), Remote International Coaching Business
August 2010-Present
Owner/Founder
• Coach clients in having a more balanced, happy, abundant lives and businesses through self love, nutrition and business building practices.
• Created and taught business development systems to entrepreneurs, which were included but not limited: to personal brand, purpose, audience, marketing, sales, and client enrollment.
• Responsible for all sales, marketing, social media, and client enrollment.
• Professional speaker and teacher regarding self love, business and holistic health.
• Manage the marketing and day to day office aspects of the business.
• Lead coach and speaker in areas of soul, purpose, relationships and career building.
• Consistently enrolled clients at $15k-$20k pay in full programs, while teaching those same clients to do this within their purpose business. All clients had a business of their own and were being coached by me when or were on my own personal team. Cortney Flynn Coaching/Relationship of Your Dreams by Zak Roedde April 2021-May 2022
Coach to Zak Roedde/Shareholder & Biz Manager
•Started with Zak when he was months out of finishing with the Clients on Demand program and implementing it. He was making a little under $10k a month with a group of 5000 on Facebook that was incredibly active, but he was stuck and had absolutely no business knowledge.
• Zak initially enrolled in Cortney Budney Coaching’s 6 month $20 PIF program. However, this quickly turned into me working as a business consultant with 25% profitshare and I ran the business with him and his colleague Mark Binet.
• Spent a large percent of time training Zak on how to sell high end programs with heart. We raised the price to $7500. Eventually it was $15k, after about 6 months. In less than 4 months the business was making $100k a month.
• Created many marketing funnels for his business, Relationship of Your Dreams. One of the most important was the funnel from “prospect: to “enrollment call “ with Zak. The funnel involved a unique questionnaire, but more importantly, a 45 minute video talking about the program, the pains and solutions and what the call was all about as well as who it was for and who it was not for. It included how to prepare for the call and that we would be getting very real in ways that may feel uncomfortable, but were of service to their relationship solution. This allowed for much more productive calls.
• Leveraging quality leads. Originally, Zak was focused on growing higher numbers. But he already had incredible engagement with his 5000 followers. So my focus was to teach him to leverage. We did grow to about 13,000 people before I left. I switched his process to an organic marketing and lead generation process rather than paid advertising that I saw was no longer necessary.
• Created and led a group for people who had no idea how they were going to come up with the money and I took them through trainings and group calls to help them align with the means to their solution.We kept deposits for those who ended up not being serious. I was converting half of them into “pay in full: clients. I eventually trained someone else to run this for me.
• Created an affiliate program and process because he had many dedicated happy clients.
• Was the “go to: for most business, sales, marketing, team and client, and business expansion needs.
Clients on Demand,
April 2020-July 2020
Enrollment Coach
• Performed enrollment calls from our queue to empower people into a program that could save their life.
• Actively looked for potential clients.
• Active team member, empowering the others in the “family” when needed.
• Enrolled clients at $11k 8 week courses and was the top sales for the $38k 1 year academy program, which was charged monthly.
Licenses and Certifications
Customer Service for Life Training (2007)
Certified Health Coach with Institute for Integrative Nutrition (Earned, February 2012) References
• Paul Sokolski- (known for over 8 years)
● My Life & Business Coach 2015 and 2016 (and 2019)
● Contact Information: 786-***-****, ****@************.***
• Zak Roedde- (known for over 3 years)
● Client and ran his business and team with him for over a year
● Contact Info: https://www.facebook.com/zroedde/, *****************@*****.***
• Marc Von Musser- (known for over 4 years)
● Worked for Clients on Demand in 2020 (off and on contact since)
● Contact Info: https://www.facebook.com/marc.vonmusser
• Julia Coplan- (known for over 10 years)
● My client, eventual team member and friend since 2013 (I have also lived with Julia)
● Contact Info: 202-***-****, *******************@*****.***
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