Customer Service El Paso
Resume:
Juan Gutierrez
Awesomeness
El Paso, TX *****
**********@*****.***
Professional Summary
Seeking a position where I can utilize my experience and skills I have over 43 years in office management, maintenance, janitorial, landscaping, customer service and have attended several seminars in dealing with personnel, management, HR and public relations. Willing to relocate to: El Paso, TX - Fort Worth, TX - San Antonio, TX Authorized to work in the US for any employer
Willing to relocate to: Fort Worth, TX - El Paso, TX - San Antonio, TX Authorized to work in the US for any employer
Work Experience
Independent Consultant
J&L Consulting Group-Cd. Juarez, Mexico
January 2025 to Present
We consult entities on applying new state of the art techniques in the janitorial industry. Start- ups,efficiency and training.
• Stay up-to-date with industry trends, emerging technologies, regulations, or policies that could impact client operations
Humanitarian/Owner/Minister
Dio's Ministry, Handyman and Humanitarian services-Ciudad Juárez, Chih. June 2008 to August 2024
Performed handyman, ministry,humanitarian aid from plumbing,electrical, mechanical, food, medicine,clothing for the indigenous people in Mexico including rescuing animals. Owner/Operator/Retired
JRG'z Janitorial and Maintenance Services-El Paso, TX June 2003 to August 2023
Provided top quality janitorial and maintenance services. I was in charge of customer service, obtaining new contracts, and inventory control, consulting in the janitorial, landscaping, and maintenance industries including on how to obtain and submit bids, apply the OS1concept, diversify, budgets, i am well-versed on the process of hiring persons with disabilities, go-green, and set up safety operational programs.
Shift Lead Security Officer
Wellington Retirement-N Richland Hills, TX
December 2001 to June 2003
Patrolled, secured and accessed building to authorized personnel. Monitored all incoming and outgoing packages. Supervised the security and housekeeping staff. Responded to all fire and burglar alarms, dispatched and handled all emergencies as required. Input daily reports into computer, collected monthly rents.
Shift Lead Security Officer
312 Management-Fort Worth, TX
June 2001 to April 2003
Patrolled, secured and accessed building to authorized personnel. Checked all incoming and outgoing packages for the mailroom along with miscellaneous duties. Monitored CCTV, fire and burglar alarms dispatched and responded to all emergencies as required. Assisted different department as needed issued access cards to employees, Input daily reports into computer and inventory of security sensitive items.
Security Officer
All Saints Hospital-Fort Worth, TX
January 2000 to September 2001
Patrolled, shuttled, secured, monitored all alarm systems and CCTV's. Accessed restricted areas to authorized personnel, assisted in emergency situations. Inventory of patient and employee valuables. Dispatched, answered phones and shuttled patients, employees and visitors.Checked bags incoming and outgoing, Input daily reports into computer. Attended various training courses as required and trained new employees.
Education
Certification in Security Officer Level 2
Public Safety Academy-El Paso, TX
August 2023 to August 2023
Certification in Security Management
Safety and Security Academy-El Paso, TX
September 2009 to June 2010
Diploma in Refrigeration/AC
Western Technical College-El Paso, TX
September 1989 to June 1990
Associates in Aircraft Armament
USAF Technical Training School
June 1981 to June 1983
Skills
• Organizational skills (10+ years)
• Handyman
• Microsoft Access
• Conflict management
• Account management
• Public relations
• Computer skills
• Typing
• Landscape Maintenance
• Spanish
• Custodial experience (10+ years)
• Microsoft Excel
• Outdoor work
• Budgeting
• Payroll
• Military
• Janitorial experience (10+ years)
• Microsoft Office
• Leadership (10+ years)
• Lawn care
• Customer service
• Financial acumen
• CCTV
• Project leadership
• Team management
• Hospital experience
• Schematics
• Profit & loss
• Human resources
• Employment & labor law
• Driving (10+ years)
• Interviewing
• Training & development
• Communication skills
• Microsoft Word
• Documentation review
• Project management
• Problem management
• Plumbing
• Fraud prevention and detection
• Accounting
• Operations management
• Supervising experience (10+ years)
• Groundskeeping
• Recruiting
• Windows
• Business development
• Security
• Office management
• Project Planning
• HVAC
• Quality Assurance
• English
• Surveillance
• Management
• Time management
• Crew management
• Mechanical knowledge
• JCAHO
• Facilities maintenance
Certifications and Licenses
Guard Card
September 2023 to Present
Level 2
Baton Permit
Driver's License
June 2020 to June 2030
Non-CDL Class C
June 1976 to June 2030
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