Human Resources

Professional Summary

Enthusiastic and high energy HR professional offering significant experience in the areas of HR management, benefits administration, recruiting & onboarding, employee relations, performance management, employee engagement, HR program & process creation and training and development.

Familiarity with HR practices across manufacturing, hospitality, telecommunications, banking, healthcare and government organizations.

Highly organized, results-driven individual dedicated to building relationships and excellent communication at all employee levels, creative approaches to HR, and Lean problem solving / process improvement methodology.

Significant experience with various HRIS systems including Oracle, Peoplesoft, Lawson, SAP, Workday, Humanics, NeoGov, Taleo, ADP, ATS, LMS as well as Microsoft Office software.

Education

Rutgers University, New Brunswick, NJ- Bachelor of Fine Arts degree

University of Dallas, Irving, TX- Courses toward MBA degree

Certifications

HRCI PHR, SHRM- CP, Six Sigma Green Belt, PDI 365 Profile Facilitator, Situational Leadership Facilitator

Selected Employment Experience

Charter Communications-Spectrum, Irving, TX July 2023- February 2025

HR Business Partner

Provided generalist support for 200 customer service agents and 15 supervisors in the Irving residential customer operations call center.

Responsibilities included performance coaching, investigations, corrective action, offboarding and leave administration.

Led center-wide activities including Mental Health Awareness Month, Customer Service Week, recognition events, benefits enrollment open house, vaccine clinics and HR Wellness Week.

Electus Health LLC- Dental Depot DFW, Lewisville, TX November 2019- July 2023

HR Manager

Managed all facets of Human Resources for DFW practice of dental offices and corporate office. This included benefits, employee relations, leadership development, onboarding ·performance management training and development & delivery.

Focus on recruiting and hiring hard-to-find dental professionals and support providers.

As the company’s first HR professional, developed handbooks, training manuals and company policies, development curriculums for all positions, job descriptions, new onboarding processes, and performance appraisal process. Developed/administered charity programs.

Infinite Electronics, Inc, Lewisville, TX 2016- 2019

Sr. HR Generalist

Full generalist duties including recruiting, employee relations and training & development for office, manufacturing and supply chain operations.

Managed temporary services and employees and conducted onboarding and offboarding.

Developed and implemented ESL curriculum and employee engagement programs.

M1 Support Services, Denton, TX 2014- 2016

HR Manager- Benefits

Benefits administration for government contractor with 1500 US aircraft maintenance employees around the world.

Assisted new employees with enrollment, worked with plan managers solving benefit issues and managed annual open enrollment. Performed invoice analysis and reconciliation.

Employee relations, recruiting and onboarding responsibilities, as well as special projects including employee communications, handbook rewrite, and employee directory.

City of Dallas, Dallas, TX 2011- 2014

Sr. HR Generalist

Hired as a contractor, managed technical recruiting for the City’s IT organization.

As an Sr. Generalist, provided employee relations and recruiting support to city departments, including the Dallas Public Library System- main downtown library and 29 branches, Sustainable Construction & Development, The Office of Cultural Affairs- including Fair Park, The Meyerson Symphony Center and the Majestic Theater, Municipal Court and Judiciary, Marshall’s Office and Dallas Animal Services.

Led special projects including creating a new performance appraisal process, a complete redesign of the City’s new employee orientation program and design and delivery of a 3-day HR Topics for Managers course.

Countrywide Home Loans/ Bank of America, Plano, TX 2008 to 2011

Sr. HR Generalist

Provided employee relations support to loan officers, processors and management in the Midwest and West Coast.

Included answering wage claims, Title VII, Harassment and Fraud investigations, conflict management and performance management.

AVP, Employee Relations

With Bank of America merger, conducted investigations, wage and EEOC claim responses and employee complaints across the national mortgage footprint including sales and processing centers.

Worked cases from employee population and ethics line in an employee relations case management HRIS, documenting all pertinent interviews and attachments.

References available upon request

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