Program Manager, Operational Analyst

DIVYA BOAZ

San Ramon, CA *****

+1-408-***-**** ************@*****.***

PROFILE Master of Science in Information Systems with substantial exposure to all aspects of Project Life Cycle. Exceptional skills in data analytics and problem solving. Ability to view and map a business situation end to end with an eye for detail. Proven ability to work well with a wide variety of cross functional stakeholders. EXPERIENCE

CISCO SYSTEMS San Jose, CA

Program Manager / Business Operations Analyst May 2012 – February 2025

• Managed the Strategic Development Fund program that targets Sales Acceleration and practice building with Cisco’s Strategic Partners

• Led initiatives to collect Point of Sale for Cisco’s Cloud business from Partners and Distributors

• Led and managed major annual events like Partner Summit, Cisco Impact & Cisco Live

• Improved the Partner data quality by accessing and comparing data from the Data warehouse, Partner Databases and Sales Force application

• Developed workflows to ensure integration of the Point of Sale data with Opportunity data

• Analyzed booking trends for specific Products to support decision making

• Created a reporting framework using Tableau for the Worldwide Channels Organization

• Led the build out of a Business Intelligence Portal to be used by Cisco’s Strategic Partners

• Analyzed data and user experience requirements and built out functional requirements of the Portal

• Worked with the BI team to develop Business Intelligence Portals

• Led and completed User acceptance testing

• Ensured the Quality of data reported to Business Leaders

• Administered Incentive Programs for Cisco Account Teams in support of the Borderless Networks Architecture sales

• Established reporting and measurement processes to drive the License renewals business

• Created and supported multiple Dashboards to track Key Performance Indicators for the business (Core Acceleration, Borderless Networks and Unified Access Dashboards)

• Used Sales Force to extract data to support various programs

• Created queries in Business Objects to extract Bookings data to support initiatives like Keystone, Unified Access and Sales Incentives

GLOBAL INDIAN INTERNATIONAL SCHOOL Singapore

Data Analyst Sep 2007 – June 2011

• Established best practices, tools and Excel Reports to monitor student performance

• Led the committee that held external competitive examinations such as ASSET and UNSW to provide further exposure to students and analyzed the results.

• Created management reports and Dashboards to track Key Performance Indicators of the School

• Generated monthly compliance reports required by Ministry of Education in Singapore

• Established quarterly Cost per Student tracking and reporting as a key measure

• Planned, Coordinated and conducted workshops for continuous improvement staff improvement.

• Documented IT Infrastructure needs for next generation IT systems to manage various functions including Student Performance Management, Call tracking and Prospect Management CISCO SYSTEMS Singapore

Business Analyst / Program Manager Jan 2005– Aug 2007

• Initiated, established processes and continuously improved the Sales Incentive Bonus Program

• Established business parameters for measuring Key Performance indicators for the APAC Distribution Business

• Designed operational and automated processes to compute and collate metrics

• Presented decision support information on a weekly basis based on Business Objects reports

• Provided inputs on systems improvements in order to improve business processes and practice

• Planned and organized events, both physical and virtual, to disseminate information on the state of business to Accounts teams and Senior executives

• Led an initiative to launch country level Bookings forecasting for the Distribution business across the Asia Pacific theater

• Established a framework to collect and consolidate forecast information from the country teams

• Collected & documented the requirements for an Inventory Age tracking application to optimize Distribution inventory

• Worked with Vendor company to create the business capabilities

• Led efforts in User Acceptance Testing and the implementation of the application EDUCATION

NANYANG TECHNOLOGICAL UNIVERSITY Singapore

Master of Science

• Passed with Honors

• Specialization in Information Systems

BHARATHIYAR UNIVERSITY Coimbatore, India

Bachelor of Engineering

• Passed with Distinction

• Specialization in Electronics and Communications Engineering TECHNICAL SKILLS & TRAINING

• Oracle

• HTML

• Excel (Pivots, vlookup), Smartsheet

• Business Objects, Tableau

• MS-ACCESS

• SalesForce Admin Training

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