Customer Service Business Development

Diana LaFlamme

404-***-**** ***************@*****.***

Summary

Dynamic and energetic professional with a solid history of success and unparalleled work ethic seeking a career transition to leverage extensive experience gained from 15+-year customer service career. Experience in fast-paced organizations and a skilled customer relationship builder. Able to organize, coordinate and manage multiple projects, opportunities, and teams simultaneously to accomplish varying and increasing levels of responsibility. Results-oriented, self-starter who strives for continual improvement and enjoys working collaboratively. Focused and innovative problem solver, able to independently troubleshoot complex issues. Proven track record of customer retention and relationship building. Skills

● Customer Service ● Strong technical acumen

● Meticulous attention to detail ● Records management

● Team Management ● Dispute resolution

● Relationship building ● Sales reporting

● Strong presentation skills ● Business development

● Excellent verbal and written ● Training and Development

● Innovative problem solver ● Cross-functional collaboration Experience

ADMINISTRATIVE ASSISTANT GC LAFLAMME LLC 2022- PRESENT

• Addressed customer questions, concerns and complaints.

• Tracked orders and freight

• Order Entry

• Maintained appointment schedule

CUSTOMER SERVICE ASSOCIATE ADG 2021-2022

● Continued development, update and maintain company portal

● Daily receiving and reconciliation

● Order management

● Arranged customer order pick up and payment

● Managed daily scheduling for installations

● Addressed issues that occurred during installation SERVICE ASSOCIATE DOCUFREE 2020 - 2021

● Addressed customer questions, concerns and complaints. Skilled at resolving high conflict issues and ensuring high levels of customer care and attention.

● Managed high-volume workload of highly sensitive and confidential information.

● Scanned documents into a cloud-based repository, while taking great care to preserve the privacy and security of the client’s data.

● Recorded and maintained detailed records, including batch numbers, pieces, and location. CLIENT SERVICES ASSOCIATE ATLANTA REHAB 2016- 2019

● Interacted with customers using discretion and sensitivity to build and maintain positive and professional relationships.

● Built and strengthened long-lasting customer relationships by providing excellent, efficient, and accurate customer service.

● Accurately and efficiently scheduled client consults and process intake information.

● Responsibly managed customer payment transactions.

● Addressed customer questions, concerns, and complaints. Skilled at resolving high conflict issues and ensuring customer care.

● Office administration including daily and monthly reporting and data management. ● Facilitate purchasing and inventory of supplies.

CUSTOMER SUPPORT SPECIALIST TEAM LEAD MARKETSOURCE (AVAYA DIVISION) 2010-2015

● Recognized as “MVP” and awarded for outstanding contributions in the working process and communications between the sales department and support teams.

● Managed a team of 5 individuals.

● Develop metrics to actively report cross-functionally and ensure customer success is echoed across all business functions.

● Work with Sales Teams to facilitate a seamless customer process.

● Developed internal programs, processes, and best practices.

● Maintained an extensive knowledge of competitors, their offerings, and their presence in assigned territory.

● Trained and mentored new sales support staff.

CUSTOMER SUPPORT SPECIALIST TELCOSOLUTIONS 2007-2010

● Strategized and drove business development goals to sell services within existing and new niche markets.

● Strategized and executed on opportunities with new and existing clients.

● Organized and managed client development and profile-raising events.

● Built and strengthened long-lasting customer relationships by providing excellent, efficient and accurate customer service. ● Developed reports and distributed cross-functionally. EXTENDED WORK HISTORY AND REFERENCES AVAILABLE UPON REQUEST

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