Customer Service Administrative Assistant

Jran Dunbar

Columbia, SC ***** ***********@*****.*** 843-***-****

Professional Summary

Results-driven administrative and finance professional with over 10 years of experience in customer service, office management, dispatching, and tax preparation. Recognized for delivering accurate, compliant, and client-focused solutions. Strong leadership skills, team collaboration, and operational efficiency. Adaptable and eager to contribute to organizational success in a dynamic, fast-paced environment.

Professional Experience

Tax Professional

Cape Fear Tax Service – Columbia, SC

Oct 2024 – Present

IRS Enrolled Agent with expertise in federal and state tax regulations

Prepared and filed accurate tax returns, ensuring compliance and maximizing client refunds

Conducted in-depth tax research to identify deductions and credits

Built strong client relationships through responsive service and clear communication

Administrative Assistant / Dispatcher

ARS – Columbia, SC

Jan 2022 – Sep 2024

Managed inbound and outbound calls, scheduled appointments, and coordinated technician dispatches

Handled payment processing, email management, and administrative reporting

Delivered high-level customer support and efficiently resolved client concerns

Supported daily office operations with strong organizational and multitasking skills

Office Manager

Acceptance Now – Columbia, SC

Oct 2019 – Jan 2022

Directed daily store operations, including sales strategy, account management, and team leadership

Approved rental agreements, tracked performance metrics, and implemented cost control measures

Led training and staff development, hiring, scheduling, and retention strategies

Improved customer satisfaction through efficient service and relationship management

Assistant Manager

OneMain Financial Group – Fayetteville, NC

Mar 2012 – Aug 2019

Guided clients through loan applications and payday advance processes

Trained and supervised new employees on policies, procedures, and sales techniques

Managed customer inquiries and disputes with professionalism and empathy

Maintained compliance with underwriting criteria and internal standards

Education and Certifications

Associate of Science in Business Management

ECPI University – Raleigh, NC

Jan 2015 – May 2017

Certified Notary Public

Skills

Tax Preparation & Filing

Office & Operations Management

Appointment Scheduling & Dispatching

Customer Relationship Management (CRM)

Leadership & Team Development

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