Customer Service Supply Chain

MUYANG TEFEH MILDRET

Cell: +1-901-***-**** * ************@*****.***

CUSTOMER SERVICE, LOGISTIC MANAGEMENT

A professional adaptable to multi-cultural team with a drive to deliver results in a variety of situations. Fleet management, Logistic and supply chain management, last mile, safety & security, marketing, Tele sales, customer service, Innovative problem-solving skills and aptitude to learn paired with obedience and a calm disposition when facing pressure. An enthusiastic analyst with excellent communication.

SUMMARY OF QUALIFICATIONS

• Over 7 years of experience in customer service and sales in multi-national companies.

• Effective sales techniques with proven record of proactive performance upselling/cross selling

• Fast learner, work under pressures and interact with people of different culture and customs.

• Ambitious and hardworking with commitment to excellence and have been so previously.

• Effective communicator; friendly with positive attitude speaks English & French fluently.

• Excellent in material handling, inventory, quality control and general warehouse information.

• Computer proficient: Microsoft Office, Word, internet navigation, IATA & warehouse systems.

WORK EXPERIENCE

Fly Emirates Airlines Jan 2021-October 2024.

Call Centre & Multimedia Chat Handling Team Leader.

• Answered incoming calls and respond to customers email, resolve customer complaint.

• Provide product and service information to customers and route calls to appropriate resources. Control all the staff in designated area; ensure all chat counters are opened on time, brief staff and follow up to ensure On Time Performance (OTP).

• Issue flight tickets for passengers and also perform refund and changes to tickets.

• Respond to customers chats and queries regarding flights and their tickets.

• Actively increase revenue by providing options to customers on products and services such as Skywards membership, ticket, Dubai stopovers, Hotel bookings and Upgrade Fares.

• Follow up on flights, create reports and update staff performance to evaluate the champions of the day and of the month monthly with the divisional officers. SALES ASSOCIATE NIKE SHOP DUBIA UAE. Jan 2018- Dec 2020

• Determine customer needs and help them discover products, provide product demonstrations in French and English and develop cross selling and upselling & labeling products.

• Reach a monthly 900***-****** AED target by attempting to increase basket in quality and value (KPI) to 6 items and 1000 AED by maintain customer relationships. Conduct weekly cycle counts and general inventories, stock management, safety & security, picking &packaging products.

SALES Executive /CASHIER (Team leader) March2017– jan2018 OKAIDI OBIABI FASHION

Dubai, United Arab Emirates

• I provide 100%customer service to all the

• customers that get into the shop.

• I was in control of all cash at the shop at the start of every shift.

• I collected payments using visa and master cards as well as cash.

• I do daily banking into the company account and carryout spot checks hourly at the cash counter

• Participate in stock management and control and stock shelves and put price tag on dresses.

• Perform cash processing and card payments and also cash outs at different shifts.

• Answer queries from all customers and provide alternative to all problems.

• Guide and give advice to customers on product selection with daily briefing to staff.

• I equally deal with customers refunds and exchange as per company policies as a team leader.

• Receive and store stocks and carry out inventory with the team monthly. Baby shop Dubai Senior customer service Assistance Jan 2015 – jan 2017

• I assist the merchandising team with regards to product selection by making recommendation

• Training New Employees during probation period.

• I control stock movements both incoming and outgoing from the warehouse, ensuring the correct quantity/specifications are delivered and monitoring the timely delivery of all products.

• To ensure that goods are receipted and received in good condition ensuring an adequate audit.

• I am responsible for enforcement and maintenance of suitable housekeeping standard.

• I was the key link in promoting the sales to our customer and gave product knowledge.

• Actively seek and obtain customers feedback and manage customer complaints.

• Control and manage the team and store cash with daily rosters and events. EDUCATION AND TRAININGS

Bachelor Degree in Science of Education. Cameroon 2011-2014

Higher National Diploma in Educational Science 2013

G C E Advance Level Certificate: Cameroon 2009-2011

Effective Communication in Teams

LANGUAGES: Speaking Written Reading

English Fluent Fluent Fluent

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