Business Development Management Specialist

Franchesca Imelda Amankwah

*********@*****.***

Whatsapp & +233 – 266-238736

+233 – 553-855471

Professional Summary

Experienced Business Development and Relationship Management Specialist with a proven track record in client acquisition and customer satisfaction across various sectors. Adept at driving revenue growth through effective communication and meaningful client relationships. Expertise in portfolio management, strategic sales, and providing tailored financial solutions.

Skills

Leadership

High Net Worth (HNW) Client Management

Conflict Resolution

Service Delivery Enhancement

Team Collaboration

Strategic Sales Development

Client Acquisition

Risk Asset Management

Revenue Generation

Business Development

Profitability

Client Retention

Executive Relationships

Customer Portfolio Management

Strategic Business Development

Achievements

Expanded corporate client portfolio by 60% within four months. Led the transformation of the new Regional Corporates & Developmental Organizations unit, achieving a 75% growth in profit before tax from a zero-balance sheet. Turned around a branch with a 10-year history of losses, driving it to profitability within four months.

Improved the Debt Collection Efficiency Rate (DCER) from 8% to 202% in one month. Experience

Unit Head

Access Bank Ghana Plc. (CIB, Regional Corporates)

2022 – 2024

Acquired and supervised relationship managers handling Tier 1 clients, including Coca-Cola, Unilever, and others.

Established and maintained relationships with prospective clients to initiate partnerships.

Implemented service enhancements to improve customer experience and satisfaction.

Managed relationships with regional and local corporates, providing tailored financial solutions.

Assessed and mitigated risks associated with regional and local corporates.

Led a team of relationship and support staff, providing guidance to achieve business objectives.

Collaborated with other departments to ensure effective service delivery and risk management.

Relationship Manager

Access Bank Ghana Plc. (CIB, Multinationals)

2020 – 20222

Grew the bank’s multinational corporate client portfolio by 50% in a year.

Analyzed the financials of multinational businesses and tailored solutions to support their businesses.

Built and maintained strong, long-term relationships with key decision-makers.

Identified and prospected opportunities to expand the bank’s business with existing multinational clients.

Developed strategies to attract new multinational clients.

Provided comprehensive financial solutions, including lending, treasury services, trade finance, and cash management.

Ensure seamless execution of transactions and delivery of services.

Assess and manage credit risk, ensuring compliance with the bank’s risk policies.

Conduct periodic reviews and updates of clients’ credit profiles. Relationship Manager

Access Bank Ghana Plc. (Business Banking)

2018 - 2020

Acquired and managed SME and HNI portfolios in the Business Banking Unit

Developed the portfolio by prospecting new clients, cross selling and

Offering suitable banking services to existing customers

Identified and prospected new clients by performing market segmentation and applied different organization approaches in targeting and selecting clients.

Sustained and built client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients to deliver both quality and tailored service offerings.

Provided guidance, coaching and support for junior teammates. Assistant Branch service Head

Access Bank Ghana Plc. (Branch Operations)

2017 – 2018

Reconciled vault funds and managed ATM funds.

Authorized branch financial transactions and managed customer interactions.

Supervised customer service and managed branch ambiance for customer satisfaction.

Managed bank’s TAT for teller-customer transactions

Managed branch ambiance for customer satisfaction. Airport Customer Service Team Lead

Ghana Airports Company Limited

2011 - 2014

Monitored the performance and standards of customer service at the airport .

Addressed and resolved passenger complaints in a timely and professional manner

Ensured all customer service activities complied with airport policies, regulations, and safety standards.

Provided leadership and support to staff during crises, ensuring passengers are informed and assisted.

Travel Executive

Ghana International Airlines

2007 - 2010

Ensured accurate travel-related information in the Airline’s reservation system.

Drafted and updated itineraries and proactively notified travelers of any changes.

Supported Sales/Administration team with any flight related enquiries.

Set up of flights in the Airline’s reservation system for airline brochures.

Processed flight bookings when the airline released schedules.

Monitored GDS queues and actioned accordingly.

Monitored and responded to emails as necessary

Education

University of East London - Msc International Relations ( In progress) Chartered Institute of Banking –Associate Chartered Banker Program (In progress) University of Ghana – BSc. Business Administration (Marketing) Bedford University - Banking & Finance

Achimota High School - General Arts

Training

Ethics for Managers & Supervisors - Ghana Chartered Institute of Bankers, Certificate Leadership Etiquette – Ghana Chartered Institute of Bankers, (Certificate) Managing Generational Workforce – Ghana Chartered Institute of Bankers, (Certificate) Preparing for Leadership - Ghana Chartered Institute of Bankers(Certificate) Cashflow Analysis – Ghana Chartered Institute of Bankers, (Certificate International Organization for Standardization 14001:2004 (Certificate) International Organization for Standardization 9001:2014 (Certificate) Alison - The art of speaking Effectively

IBM - DATA Analytics

Yali Network - Management Strategies for People and Resources

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