Franchesca Imelda Amankwah
*********@*****.***
Whatsapp & +233 – 266-238736
+233 – 553-855471
Professional Summary
Experienced Business Development and Relationship Management Specialist with a proven track record in client acquisition and customer satisfaction across various sectors. Adept at driving revenue growth through effective communication and meaningful client relationships. Expertise in portfolio management, strategic sales, and providing tailored financial solutions.
Skills
Leadership
High Net Worth (HNW) Client Management
Conflict Resolution
Service Delivery Enhancement
Team Collaboration
Strategic Sales Development
Client Acquisition
Risk Asset Management
Revenue Generation
Business Development
Profitability
Client Retention
Executive Relationships
Customer Portfolio Management
Strategic Business Development
Achievements
Expanded corporate client portfolio by 60% within four months. Led the transformation of the new Regional Corporates & Developmental Organizations unit, achieving a 75% growth in profit before tax from a zero-balance sheet. Turned around a branch with a 10-year history of losses, driving it to profitability within four months.
Improved the Debt Collection Efficiency Rate (DCER) from 8% to 202% in one month. Experience
Unit Head
Access Bank Ghana Plc. (CIB, Regional Corporates)
2022 – 2024
Acquired and supervised relationship managers handling Tier 1 clients, including Coca-Cola, Unilever, and others.
Established and maintained relationships with prospective clients to initiate partnerships.
Implemented service enhancements to improve customer experience and satisfaction.
Managed relationships with regional and local corporates, providing tailored financial solutions.
Assessed and mitigated risks associated with regional and local corporates.
Led a team of relationship and support staff, providing guidance to achieve business objectives.
Collaborated with other departments to ensure effective service delivery and risk management.
Relationship Manager
Access Bank Ghana Plc. (CIB, Multinationals)
2020 – 20222
Grew the bank’s multinational corporate client portfolio by 50% in a year.
Analyzed the financials of multinational businesses and tailored solutions to support their businesses.
Built and maintained strong, long-term relationships with key decision-makers.
Identified and prospected opportunities to expand the bank’s business with existing multinational clients.
Developed strategies to attract new multinational clients.
Provided comprehensive financial solutions, including lending, treasury services, trade finance, and cash management.
Ensure seamless execution of transactions and delivery of services.
Assess and manage credit risk, ensuring compliance with the bank’s risk policies.
Conduct periodic reviews and updates of clients’ credit profiles. Relationship Manager
Access Bank Ghana Plc. (Business Banking)
2018 - 2020
Acquired and managed SME and HNI portfolios in the Business Banking Unit
Developed the portfolio by prospecting new clients, cross selling and
Offering suitable banking services to existing customers
Identified and prospected new clients by performing market segmentation and applied different organization approaches in targeting and selecting clients.
Sustained and built client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients to deliver both quality and tailored service offerings.
Provided guidance, coaching and support for junior teammates. Assistant Branch service Head
Access Bank Ghana Plc. (Branch Operations)
2017 – 2018
Reconciled vault funds and managed ATM funds.
Authorized branch financial transactions and managed customer interactions.
Supervised customer service and managed branch ambiance for customer satisfaction.
Managed bank’s TAT for teller-customer transactions
Managed branch ambiance for customer satisfaction. Airport Customer Service Team Lead
Ghana Airports Company Limited
2011 - 2014
Monitored the performance and standards of customer service at the airport .
Addressed and resolved passenger complaints in a timely and professional manner
Ensured all customer service activities complied with airport policies, regulations, and safety standards.
Provided leadership and support to staff during crises, ensuring passengers are informed and assisted.
Travel Executive
Ghana International Airlines
2007 - 2010
Ensured accurate travel-related information in the Airline’s reservation system.
Drafted and updated itineraries and proactively notified travelers of any changes.
Supported Sales/Administration team with any flight related enquiries.
Set up of flights in the Airline’s reservation system for airline brochures.
Processed flight bookings when the airline released schedules.
Monitored GDS queues and actioned accordingly.
Monitored and responded to emails as necessary
Education
University of East London - Msc International Relations ( In progress) Chartered Institute of Banking –Associate Chartered Banker Program (In progress) University of Ghana – BSc. Business Administration (Marketing) Bedford University - Banking & Finance
Achimota High School - General Arts
Training
Ethics for Managers & Supervisors - Ghana Chartered Institute of Bankers, Certificate Leadership Etiquette – Ghana Chartered Institute of Bankers, (Certificate) Managing Generational Workforce – Ghana Chartered Institute of Bankers, (Certificate) Preparing for Leadership - Ghana Chartered Institute of Bankers(Certificate) Cashflow Analysis – Ghana Chartered Institute of Bankers, (Certificate International Organization for Standardization 14001:2004 (Certificate) International Organization for Standardization 9001:2014 (Certificate) Alison - The art of speaking Effectively
IBM - DATA Analytics
Yali Network - Management Strategies for People and Resources