Quality Assurance Qa Analyst

Professional Summary

Highly effective and detail-oriented software professional with 10+ years of diverse experience in Quality Assurance with emphasis on testing the Web Based and Client-Server applications. Experienced in Aviation (Loyalty), Healthcare, Insurance (Claim adjudication and billing) and Drug Information System, Oracle E-Business, HR and Payroll and Private Equity Fund. Experienced with Software Methodologies Waterfall and Agile (Scrum, Kanban)

Technical Summary

Languages JAVA (basic)

Project Management Tools HP QC, Zephyr, JIRA, SharePoint, TFS, Confluence, ADO

Databases Oracle, Siebel

Industries Aviation, Healthcare, Insurance, Oracle E-Business

Methodologies Waterfall, Agile (Scrum, Kanban)

Professional Experience

WestJet Calgary, AB Canada (hybrid) Aug 2024 – May 2025

SR. QA Analyst

Project: Loyalty

Sr QA Analyst to own the quality testing/validation of significant changes to WestJet member tier setup and configurations in delivering new changes via WestJet Siebel enhancement and customizations.

Perform functional, integration and Siebel system testing including compatibility

Perform manual API tests using Postman

Develop and execution of test cases that are in line with the business quality requirements

Defect management including the identification, prioritizing, logging, tracking and triaging of issues

Collaborate effectively with Project Managers, Business Analysts, Developers Evaluate, document and communicate testing results to stakeholders

Production support

UAT Functional and integration testing (Sunrise Project)

Mobile testing using Saucelabs

Technologies used: Agile, API-Postman, JIRA, ADO, SQL(TOAD)

TELUS Health Solutions Calgary, AB Canada (Remote) Aug 2014 – May 2024

SR. SYSTEMS QUALITY ANALYST

Project: TPR (TELUS Provider Registry) / MBCM (Multi Benefit Claim Management)

I Test TPR (TELUS Provider Registry), a Siebel product, which is a Centralized repository for complete Provider management across TELUS applications including ePrescribing, WSIB claims, EHC and Dental Claims processing and Pharmacy management.

Test Provider Portal applications which are used to process Extended Health and Vision Claims (eClaims using HL7 standards) to Insurance companies

Testing Dental/EHC/Vision Claims processing and verifying Adjudication results and payment processing

Testing eClaims APIs

Working in the Senior role to plan, design, monitor the complete testing activities and sharing knowledge to the team members about the product

Data migration testing which involves moving the Provider data from a legacy Registry to TPR

Validating Clinics/Prescribers/Pharmacies entered into Salesforce/CRM applications are registered and activated successfully into TPR

Testing Web services which include Create, Update, Search and Get operations to process provider data into TPR

Review user stories, provide estimation, designing Test Plan, Test Cases and Creating Test Data, executing Test Cases, analyzing test results, track defects using Zephyr (moved from QC/JIRA)and co-ordinate with DEV and project team for resolution and providing sign off on completion once the Exit criteria is met

Verifying the software product as a whole meets the requirements as specified by performing the system integration/end to end tests

Technologies used: Agile, SOAP UI, Postman, HP QC, Confluence, JIRA, Zephyr, SQL(TOAD)

Note: I was converted to FULL TIME for my best performance and attention to details

ATCO ENERGY SOLUTIONS Calgary, AB Canada Dec 2013 – May 2014

Tester

Project: Talent Management

This was a transformational HR Program that implemented a series of integrated Talent Management systems Oracle E-Business: Timesheet, payroll, expense reports, purchase orders, inventory Performance Management, Compensation Planning, Succession Planning, Learning Management, Recruitment, and Strategic Workforce Planning.

Performed Smoke Testing, Functional testing, Integration & Regression Testing

Log Defects in SharePoint and involve in defect triage meeting with all stakeholders of the project on weekly basis

Conduct Training Program for Recruiters from different ATCO group of companies

As part of Project Closure-Organize and handover Test Artifacts to Operation Team

Technologies used: Agile, SharePoint, Excel

The City of Calgary Calgary, AB Canada Sep 2013 – Nov 2013

Test Analyst

Project: Election and Census

The system provides management of all worker info, hiring & payment of workers, training scheduling, cancellations, voting station details, management of election candidate details, online requests for mail-in & incapacitated voting, election results, incident tracking, security & auditing, mapping, integration with other City systems (PeopleSoft, addressing system, ESRI mapping services), and about 100 Business Objects reports

Maintain Release Details, Requirements, Test cases in HP ALM

Involved in sprint review meeting and in defect review/triage meetings to provide detailed feedback on the nature of the defects

Performed Functional testing, Integration & Regression Testing

Testing various reports for Election and Census using SAP BO reporting tool

Use SQL Queries to ensure the results matches with the DB result

Performed Load Testing and reported the result using Load Runner Report Analysis tool

Technologies used: Agile HP ALM, BO reporting tool

Infosys Ltd India OCT 2011 – Apr 2013

Test Analyst

Project: BP-British Petroleum

Analyse the requirements for testability and identified any inconsistencies or gaps

Write and execute Test Cases and Test Plan to support the quality assurance activities throughout the software lifecycle.

Logged and managed defects using Team Foundation Server (TFS). Participated in software defect review/triage meetings to provide detailed feedback on the nature of the defects

Performed Smoke, Sanity, Functional, Integration and Regression testing in SAP CRM system

Worked closely with the Scrum Master and the rest of the team to ensure that all scheduled work items are tested for each iteration.

Effectively demonstrated the status of testing via Daily status report (DSR) and Weekly status report(WSR) which assisted the stakeholders to know the release and sprint status

Circulated the ‘Test Summary Report’ at the end of each sprint which helps in determining, whether to promote the features to UAT phase or not.

Technologies used: SAP CRM, TFS

MindTree Ltd India JUN 2010 – OCT 2011

Test Specialist

Project: Vendavo-deals with Deal Management, Price Management and Profit Analysis

Write and execute Test Scenarios and Test Cases to support the quality assurance activities throughout the software lifecycle.

Validated the system graphs, data table and dashboards output against Oracle DB result using TOAD

Performed Smoke, Sanity, Functional, Integration and Regression testing

Reported valid defects and maintained test artifacts in Bug Tracking tool-JIRA

Technologies used: JIRA, Oracle

Aspire Systems India AUG 2006 – JUN 2010

Test Engineer

Project: VANTAGE-Deal Management, Investor Management of PRIVATE EQUITY

Write and execute Test Scenarios and Test Cases to support the quality assurance activities throughout the software lifecycle.

Committed to maintain Requirement Traceability Matrix (RTM)

Effectively performed Impact Analysis on Change Request

Captured defects and logged them into bug tracking tool-JIRA

Technologies used: JIRA

Project: Logon2 HR and Payroll Global Solutions

Write and execute Test Scenarios and Test Cases for SaaS based application in HP QC

Performed Functional, Integration and Regression testing

Technologies used: HP QC

Certifications and Training

ISTQB

Education

Master of Computer Application (MCA)-2003-Obtained First class with Distinction- University of Madras, India

B.Sc. Computer Science-2000-Obtained First Class-University of Madras, India

References

Craig Mcwilliam - Product Manager -Commercial Technology Solution - *****.*********@*******.***

Christine Wookcock - Sr Mgr - Program Delivery-Business Solutions - *********.********@*******.***

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