Sales Associate Customer Service

Christopher Butts

Ruckersville, VA ***** ********@*****.*** +1-540-***-****

Professional Summary

Being a multilateral individual, I would like to become a valuable member of a company that can utilize my broad experience, adaptability, willingness to learn and professionalism to add value and move forward in a new challenging environment.

Software: MS Word MS Project, MS Excel, MS Visio, MS PowerPoint

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Associate

Jim Price Automotive-Charlottesville, VA May 2022 to June 2024

As a Sales Associate was in charge of daily sales. Provide customer service for the sales and. any support there after. Following up with existing potential customers. Now Flow Hyundai.

Assistant GM Manager (MIT)

Advance Auto Parts-Charlottesville, VA

February 2020 to March 2022

Provide support to the DIY business and achieve sales and service objectives. Operate POS and Parts lookup systems. Provide DIY services including battery installation, testing, wiper installs, utilize diagnostic equipment. Responsible for inventory processes including stocking, shooting outs, cycle counts, back stock. Provide support to Team Associates with their daily needs to provide great Customer Service. As an Assistant Manager(MIT) responsible for opening and closing store.

Commercial Sales Manager

AutoZone-Culpeper, VA

January 2020 to February 2021

Provide support to the Commercial Accounts, achieve sales goals and service objectives. Utilize KPI reports to track sales. Attend weekly conference calls and make Commercial sales calls to work on and drive sales on a weekly basis. Operate POS and Parts lookup systems. Process payments on Daily, Weekly and Monthly accounts. Insure parts are delivered to commercial customers in a timely manor thru Commercial Drivers. (MVR Certification).

Parts and Service Associate

Harley-Davidson-Orange, VA

August 2017 to December 2019

Provide support to the Customers while achieving sales and service objectives. Operate POS and Parts lookup systems. Provide customers with services including instructional printouts and conversing with master mechanics. Responsible for inventory processes including stocking, cycle counts, back stock and etc. Responsible for tracking parts, Purchase Request also margins of parts.

Assistant Manager

Advance Auto Parts-Orange, VA

October 2016 to August 2017

Provide support to the DIY business and achieve sales and service objectives. Operate POS and Parts lookup systems. Provide DIY services including battery installation, testing, wiper installs, utilize diagnostic equipment. Responsible for inventory processes including stocking, shoot outs, cycle counts, back stock. Deliver parts to commercial customers (MVR Certification). As Assistant Manager responsible for opening and closing store.

IT Consultant

Self-Employed-Charlotte, NC

June 2010 to October 2016

Providing professional IT Service and networking for homes and small businesses. Provide remote and on-site home and business computer repair, networking and maintenance services. GOTO Manage by CITRIX provides remote service and maintenance. Ensure to complete all computer services quickly and thoroughly, on time and within budget. Specialize in computer repair, upgrades, networking, backup, virus removal, web site design and troubleshooting.

Tech Expert, MOD

Staples-Charlotte, NC

June 2009 to October 2011

The Manager on Duty is responsible for opening, closing, high risk merchandise, cash office, associates and customer satisfaction of the store. The Easy Tech Expert includes supervising all Easy Tech Associates. The ability to sell and make appropriate product recommendations to customers. Ensure profitable sales and achievement of goals. Effectively lead, train, peer coach, schedule and track sales for all technicians. Responsible for performance of the Easy Tech Department, including making budgets, percentage gross market, market basket and percentage of technical sales. Certified Resident Technician is responsible for diagnosing, making the best recommendation for the solution needed and repairing computers.

Cobol Programmer

Wachovia-Charlotte, NC

December 2008 to April 2009

Performed new system development and maintenance as a contractor for Meridian. Coded, debugged, and tested programs written in COBOL II/Stored Procedures/DB2/CICS. Completed coding and testing enhancements to existing programs. Coded an interface between the intranet (.NET) and the mainframe for DPOP (Deposit Pricing, Operations & Promotions).

Cobol Programmer

Kentucky Farm Bureau-Louisville, KY

January 2007 to October 2008

Performed system development for a new auto policy center as a contractor for TEKsystems. Performed data analysis to design solutions for Database modeling. Worked on communications between the intranet (JAVA/J2EE) system and the mainframe system in the integration department. Performed entire development life cycle using COBOL II/CICS/DB2/Store Procedures/CICS Web Services.

Cobol Programmer

Blue Cross Blue Shield-Columbia, SC December 2004 to November 2006

Performed system development and maintenance, as a contractor for Analyst International, in the LCAS/ Document Management Systems Group. Coded, debugged, and tested programs written in COBOL II/ APS/DB2/Store Procedures/CICS. These programs consisted of statistical DASD space reporting, storing and retrieving processed documents.

Senior Programmer

Lowes Corp-Mooresville, NC

May 2003 to April 2004

Performed system development and maintenance, as a contractor for Carolina IT Professionals, in the Store Development Department. Coded, debugged, and tested programs written in COBOL II/APS/ DB2/StoreProcedures/CICS/Unix/Sybase. Completed coding and testing of enhancements to the existing system and developed new pricing category. Developed new formats for signage in stores.

Cobol Programmer

Wachovia-Charlotte, NC

December 2001 to February 2003

As a contractor for Modis performed system development and maintenance in the Application Handling Department. Coded, debugged, and tested programs written in COBOL II/APS/DB2/IMS/CIMS. Completed coding and testing enhancements to existing programs and an interface between the Internet and mainframe for the Online Application Process.

Cobol Programmer

Vanguard Group-Charlotte, NC

March 2001 to November 2001

Performed system development for Prospect Management and Literature Fulfillment. Responsible for analysis, design, code development, and testing of online COBOL II/CICS/DB2 store procedure programs using predefined user requirements. Coded an interface between a Java application and the mainframe for online Literature Fulfillment.

Senior Programmer Analyst

Wachovia-Charlotte, NC

March 1996 to December 2000

Performed system development and maintenance, as a contractor for Modis, in the SDD Brokerage Department. Worked on the conversion to Beta and the Merger between First Union and Wachovia. Account and data conversions were required along with software enhancements. Other projects included automating the securities tracking system, brokerage deposits system and online account open process across products. Utilized knowledge of SQL, ETL technologies & SDLC. Provided a requirements level estimation (Level of Effort) for development by analyzing the requirements and high level impacts. Completed coding and testing enhancements to existing programs using APS/DB2/IMS. Created interfaces between CAP, IRA, Annuities and Brokerage.

Technical Lead Analyst

Department of Defense-Arlington, VA

July 1993 to March 1996

Performed system development on the HQACPERS (Headquarters Army Civilian Personnel System) project for the Department of Defense. Communicated directly with the users as a Business Analyst to design the Annual Incentive Awards Reports System.

Programmer Analyst

AT&T-Reston, VA

March 1993 to June 1993

Responsible for production support and system development, as a contractor for ADIA Information Technologies, on VBIS (VTNS Billing Integrity System). Designed, coded, and tested online CSP/CICS/DB2 programs. Produced time/cost estimates for the Project Manager. Lead technical analyst that Trained and supervised new programmers in their efforts to learn the system and procedures.

Cobol Programmer

MCI-Arlington, VA

August 1992 to March 1993

Responsible for new system development, as a contractor for COMSYS, on the project TrafficView (Traffic Analysis Reporting Statistics) project. Completed requirements, analysis, and design of the online Add Report Order functionality. Performed detail design, coding, and testing of online COBOL II/CICS/DB2 programs.

Cobol Programmer

AT&T-Reston, VA

August 1991 to July 1992

Aug 1991 - Jul 1992 AT&T, Cobol Programmer

As a contractor for ADIA performed system maintenance on a project called COBRA systems (Customer Ordering and Billing Revenue Administration). Responsibilities included problem resolution and maintenance support, impact analysis, code modifications, and new development of user initiated enhancements to software written in COBOL II/IMS/CICS/DB2.

Cobol Programmer

Wachovia-Charlotte, NC

June 1991 to August 1991

Performed system development and maintenance, as a contractor for Modis, in the Automation Division. Completed coding and testing of enhancements to existing programs in APS/DB2/IMS and software conversions from COBOL II/IMS to APS/DB2.

Technical Lead

Department of Defense-Arlington, VA

March 1990 to May 1991

As a contractor for Chartway Technologies completed development of common macros for the Department of Defense Logistics. Technical lead responsible for the coordination between management, database administration, data entry and the users of an inquiry sub-system. Designed programs and macros using APS/CICS /DB2.

Independent Programmer

RESULTS Inc-Bethesda, MD

June 1986 to January 1990

Part-time programmer performing design, code development, and testing of financial and benchmark COBOL programs. The financial programs included the monthly Profit/Loss Report, Billing Report, and Invoice Summary by Client. The benchmark programs were written to run on different processors to verify competitive CPU rates.

Education

Diploma in Computer Programming

Computer Learning Center - Springfield, VA February 1990

Vocational in Data Processing

C. S. Monroe Technology Center - Leesburg, VA

June 1989

Skills

•SQL (10+ years)

•DB2 (10+ years)

•COBOL (10+ years)

•Debugging

•J2EE

•ETL

•Eclipse

•Payroll

•Project management

•Statistics

•FileAid

•Java

•POS

•Software troubleshooting

•Data analysis skills

•Microsoft Excel

•SDLC

•Visio

•Profit & loss

•Computer networking

•Microsoft Project

•DoD experience

•Logistics

•Microsoft Powerpoint

•Citrix

•Data entry

•Assistant manager experience

•Maintenance

•Stocking

•Sales

•Web services

•Database design

•Database administration

•Business analysis

•Military

•Software development

•Telecommunication

•Sybase

•Pricing

•Automotive diagnostics

•CICS

•Technical sales

•UNIX

•CRM software

Certifications and Licenses

Programming Certification

October 1990 to October 2034 Cool, CICS, DB2, JCL 6 months Mon thru Fri.

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