Customer Service Sales Operations

EMPLOYMENT HISTORY

Sales Operations Senior Associate

United Healthcare, Las Vegas, NV — Jun 2018 - Oct 2024 Billing Representative

United Healthcare, Las Vegas, NV — Mar 2015 - Jun 2018 Customer Service Representative

Teletech, Henderson, NV — Oct 2012 - Mar 2015

Universal Processing Associate

Vanguard, Scottsdale, AZ — Jun 2005 - Aug 2012

97 Misty Rain St, Henderson, US, 89012 • 702-***-**** • ************@*****.*** Andrew Kreger

Claims Adjustment Trainee

Highly skilled professional with experience in sales operations, customer service, and financial processing. Proficient in general office tasks, bookkeeping, and records management. Exceptional problem-solving and time management skills with a proven ability to maintain confidentiality.

Review broker proposals, ensuring accuracy and completeness. Generate detailed proposals for health products.

Implement new group submissions into software efficiently. Communicate with brokers to resolve queries promptly. Streamline processes for improved operational efficiency. Processed insurance enrollments, terminations, and reinstatements for medical, dental, vision. Resolved billing discrepancies, explaining complex invoices to ensure member satisfaction. Handled customer inquiries, directing calls to appropriate departments for efficient resolution. Analyzed billing errors, implementing solutions to enhance accuracy and reduce complaints. Contributed to improved billing processes, achieving higher accuracy and member trust. Handled online customer inquiries for Best Buy, resolving issues and processing orders efficiently. Adapted to remote work challenges, establishing a productive home office environment. Utilized problem-solving skills to enhance customer satisfaction and streamline order processes. Processed client applications, ensuring accurate transfers to Vanguard, enhancing client satisfaction. Updated client accounts, maintaining data accuracy, leading to improved account management. Communicated with clients to gather necessary information, resolving issues efficiently. EDUCATION

Diploma

Lincoln-Way High School, New Lenox, IL — Aug 1990 - May 1994 Few credits short of Associates in Arts & Science

Joliet Junior College, Joliet, IL — Aug 1994 - May 1997 I’m a few credits short of earning an Associates in Arts and/or Science. I moved from Illinois to Arizona and planned to earn the Associates degree out there and transfer to ASU in order to earn a B.A. but unfortunately finances became an issue.

COURSES

Health & Life Insurance License

Health & Life Insurance License — Oct 2018 - Sep 2024 SKILLS

Bookkeeping

Skillful

Filing

Experienced

Records management

Experienced

Call handling

Experienced

Time management

Experienced

Problem-solving

Experienced

Confidentiality

Experienced

Customer service

Expert

Insurance processing

Experienced

Data entry

Expert

Account management

Experienced

Virtual office

Expert

Operational efficiency

Experienced

Billing resolution

Skillful

Proposal generation

Expert

Process improvement

Skillful

Data analysis

Experienced

Client communication

Expert

Software implementation

Skillful

HOBBIES

I enjoy working out and I was employed as a personal trainer at Pure Fitness in Scottsdale, AZ. I also enjoy working on my car and learning how to fix problems myself instead of paying a mechanic or repair shop to do it. I feel a real sense of accomplishment after I fix an issue correctly on my or a family member’s car.

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