Administrative Assistant Data Entry
Resume:
Aquila Carty
*********@*****.***
EXPERIENCE
ComForCare Senior Services • Administrative Assistant / Staffing Coordinator • 11/2019 – Current
● Responsible for employee on-boarding and enrollments, changes and terminations
● Analyze and propose solutions to administrative issues.
● Develop, implement, and manage office systems, forms, and procedures.
● Maintain and collect required documents via payroll and providers to ensure accurate record keeping
● Assist with professional development initiatives within HR department
● Plan and create key events for department and company initiatives
● Implement company culture, values and policies
● Provide management with requested reports and documents
● Accurately maintain employee files in SwyftOps
● Prepare and sort documents for data entry
● Create and maintain logs for tracking purposes
● Review and enter data updates in the systems
● Responsible for appropriate documentation required to fulfill client’s needs and agency’s procedure
● Supervise and maintain complex filing systems and confidential records.
● Responsible for adhering to the goals, standards, policies, rules and regulations as set forth by the agency and by governmental agency
● Reports any claim of injury/accident regarding employee and/or client to direct supervisor
● Coordinates with case management staff, when necessary, any relevant information regarding new and ongoing cases ensuring consistency with agency policies
● Coordinates all Service Authorizations received for services and ensures that client services are initiated expeditiously
● Maintains regular client contact concerning schedules and schedule changes, and promotes client satisfaction
● Maintains regular contact with clients' case managers to ensure necessary communication concerning client condition and change
● Maintains written documentation of conferences, meetings, directions given, and progress made by Workers in their assignments
● Maintains client files, reviewing and monitoring for completeness
● Assist Staff with administrative and clerical tasks.
● Research records and compile information as needed.
● Provide responses to inquiries from the general public, seeking assistance or public information.
● Operate various office equipment, including computers, printers, facsimile machines, copy machines, calculators, and other technology as required by the job.
● Participates in agency-wide performance improvement activities
● Performs other related duties as needed
● Advise supervisor of issues related to data
Uber Technologies • Contracted Driver/Operator • 04/2019 - 06/2019
• Provide transportation services to customers in Miami Dade and Broward County • Provide Excellent communication skills.
• Deliver Excellent mapping skills to provide the best driving routes when GPS fails. • Encouraged Direction-taking, if provided by passengers.
• Showed the ability to think on your feet.
• Provided an empathetic ear towards customers.
• Exemplified great customer service skills.
SureFit Labs/ Express Employment • Document Management Specialist (Contract Position) 07/2018 – 04/2019
● Contacts diabetic Medicare patients on Medicare with orders for therapeutic shoes / insoles to obtain info as per Medicare guidelines
● Contact patients to provide status of orders for therapeutic shoes and insoles.
● Mail, fax and email requests to treating physicians regarding the patient’s condition and prognosis
● Receives email, faxes and mail correspondence from patients and treating physicians.
● Release order once all required documentation has been received.
● Contact Patients to advise of the release
● Enters all received documentation and notes into Salesforce
● Refers to management if documentation or compliance cannot be obtained
● Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Global Response • Enrollment Specialist / Contract Position • 05/2018 - 08/2018
● Handling questions, issues and providing detailed information on requirements, processes, programs and policies.
● Collecting information and qualifying candidates for programs, services or courses.
● Ensuring that applications are completed correctly and that the required supporting materials have been provided.
● Entering, updating and reviewing data and records.
● Providing guidance and recommendations to applicants and prospective candidates.
● Corresponding with applicants and prospective candidates.
● Processing enrollments and un-enrollments.
● Assisting with billing and payment processing.
● Conducting information sessions.
The Nature’s Bounty Co./ Managed Staffing, Inc • Quality Floor Inspector (Contract Position) 11/ 2017- 04/2018
● Conducts approval of pre-start-up activities including line/room clearance, and initial equipment checks
● Performs in-process testing verifications of operations data to confirm consistency in testing methodology and test data
● Reviews in-process batch documentation to ensure real-time compliance to product specification, good documentation practices, company Standard Operating Procedures and cGMP
● Discusses errors directly with line personnel so corrections can be made if required
• Confirms reconciliation/yield data for adherence to specifications and ensures that deviation reports are generated by responsible personnel if out-of-specifications are observed
● Reviews production logbooks for accuracy and compliance
● Provide real time guidance to line operations personnel pertaining to compliance to cGMP by monitoring dress code, documentation practices, testing methods, and testing accuracy
● Collects data on First Piece Qualification (FPQ) and performs release of batch records
● Performs daily compliance audit for responsible areas within production
● Conducted duties in compliance with safety rules, applicable SOP’s /cGMP Guidelines
C.O.P.S Monitoring • Emergency Alarm Dispatcher • 05/2017 - 11-2017
● Provide exceptional customer service and experiences
● Responding to various alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance with established procedures.
● Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
● Working within a collaborative team environment in the alarm monitoring center that maintains a 24/7 operation.
● Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
● Entering customer account information into the account database.
● Properly document all responses for the alarm within the alarm monitoring software. Pasco Board of County Commissioners • Emergency Communications Officer • 05/2016 – 4/2017
● Receives telephone calls from citizens or emergency personnel requesting assistance or information
● Screen the calls and initiate appropriate action per established protocols.
● Offer pre-arrival medical and fire instructions via telephone per established protocols.
● Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch systems
(CAD).
● Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
● Takes complaints, reports issues to on-duty supervisor and documents as required.
● Engaged in radio communications rules and regulations governing radio transmission.
● Utilized basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures.
● Learned Pasco County geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions.
● Utilized knowledge of basic medical, fire and law terminology.
● Provided calm, quick, and prompt action to handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations.
● Learned to operate in a computerized environment and utilize the related software programs.
● Follow the established protocols and followed the chain of command T-Mobile USA • Financial Care Representative • 01/2015 - 10/2015
● Coordinated with customers to negotiate on all payments
● Addressed customers' issues regarding bill and ensured appropriate resolutions
● Administered all financial processes regarding account balances and ensured compliance to T-Mobile's Policy for account credit
● Adjusted and resolved billing disputes Monitored processes and ensured optimal level of customer service
● Coordinated with client and management on negotiation for all payments settlements
● Monitored outstanding balances and performed appropriate collections actions AmTrust North America/CastlePoint-Tower Insurance/Aequicap • Claims Support Specialist & Imaging Clerk • 12/2003 – 11/2014
● Initiated check reimbursements and placed remittances in Excel spreadsheets
● Scanned hard copy documents for paperless environment
● Central point of contact for vendors
● Maintained electronic files
● Created monthly audits for Medicare via ISO.
● Provide administrative support to various adjusters
● Receive department mail, log into system and forward to correct representative
● Answer inbound calls from customers regarding existing claims and provide exceptional customer service while performing data entry
● Entered check request/drafts for settlements
● Identified files, developed spreadsheets, faxed reports and scanned documents.
● Received and screened a high volume of internal and external communications
● Created and maintained spreadsheets using advanced Excel functions
● Maintained electronic files for paperless environment
● Served as the central point of contact for all outside vendors.
● Made copies, sent faxes and handled all incoming and outgoing correspondence
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Entered total loss vehicles into NICB/ ISO.
● Responded to inquiries from staff and clients via mail, e-mail and fax.
Contact this candidate